Role Description We are seeking a skilled and proactive IT Systems Engineer to join our growing global IT team. This individual will play a critical role in supporting, maintaining, and improving our IT infrastructure, with a strong focus on Microsoft 365, Azure AD, Intune, and end-user systems management. In addition to providing escalated support, this role will take ownership of IT projects, system testing, and implementations that enhance the company’s operational efficiency and security posture. - Serve as an escalation point for complex IT support issues and ensure timely resolution through email, phone, or Slack. - Manage and maintain Microsoft 365, Azure AD, Exchange Online, Intune, and related cloud services. - Lead or participate in IT projects including new software implementations, system upgrades, and infrastructure improvements. - Design and execute device management policies and endpoint configurations via Intune and other tools. - Collaborate with cross-functional teams to test, document, and deploy system updates and patches with minimal business disruption. - Administer and enhance identity management, endpoint security, and other IT systems according to best practices. - Support employee onboarding and offboarding, ensuring consistent configuration and access management. - Monitor system health and proactively identify opportunities to improve performance, automation, and reliability. - Maintain and enhance documentation, IT procedures, and knowledge base articles. - Occasionally provide after-hours support for critical incidents or maintenance windows. Qualifications - 3–5 years of experience in IT support, systems administration, or a related technical field. - Proven expertise in Microsoft 365 administration, Azure AD, Intune, and Exchange Online. - Proficiency with PowerShell and automation scripting for system management and task automation. - Strong working knowledge of Windows 10/11, MacOS, and related device management. - Familiarity with networking fundamentals (LAN, WAN, VPN) and patch management processes. - Hands-on experience with IT ticketing systems, change management, and incident resolution. - Demonstrated experience executing or supporting IT infrastructure projects (e.g., migrations, integrations, security enhancements). - Excellent problem-solving, documentation, and analytical skills. - Strong communication and collaboration skills with a proactive, solution-oriented mindset. - Experience with endpoint security, conditional access policies, or Zero Trust frameworks. - Exposure to automation platforms or configuration management tools. - Microsoft certifications such as MD-102, AZ-104, or equivalent are a plus. Requirements - Must be able to understand job duties and responsibilities, have the necessary skills/knowledge and be willing and able to continue learning and growing within the field. Benefits - Collaborative and supportive work environment. - Opportunity to grow with a company. - Stable, long-term remote work opportunity. - Health Insurance (Maxicare HMO) after 3 months probationary period.

• Facilitate product discovery sessions with the product managers/product owners and business end users to gather business requirements for new products • Analyze and document business requirements in the form of experiences, epics, stories and acceptance criteria in JIRA for both business and technical audiences • Collaborate with other Product Leads and Master Business Analyst to understand and define product dependences, interfaces, and risks • Define & document acceptance criteria for user stories in a given-when-then format • Produce meeting minutes and summarize key decisions points at conclusion of discussions • Collaborate with Product Management and Agile development teams to communicate detailed product requirements for development • Create business process workflows and any other artifacts required as needed • Work with technical visionaries to document implementation steps and other deliverables • Ability to efficiently support multiple simultaneous work streams, including projects and program initiatives, and prioritize, manage, and execute effectively with compressed time lines and ambiguous tasking • Work remotely in a Scale Agile Framework (SAFe) development environment to support Program Increment (PI) planning to review program backlog and update product roadmap

• Partner with Account Executives to develop and execute account strategies and technical sales plans • Design and architect secure, scalable networking solutions aligned to customer business requirements • Deliver technical presentations, product demonstrations, and Proof of Concepts (POCs) • Provide consultative guidance across networking domains including wired, wireless, security, and cloud-managed solutions • Support evaluations, solution validation, and competitive differentiation during the sales cycle • Develop technical proposals, RFP responses, and solution documentation • Act as a trusted technical advisor to customers, partners, and internal stakeholders • Deliver customer and partner enablement through training, workshops, and technical briefings • Collaborate with product management and engineering to provide field feedback and influence direction • Support post-sales escalations as needed to ensure customer success

• Provide systems engineering and technical support services for the FAA Systems Engineering and Technical Support Services (SETSS) Program • Support FAA Air Transportation Support activities across operational locations • Develop and maintain systems engineering artifacts • Support R&D activities as required under the SETTS program • Collaborate with cross-functional FAA stakeholders and technical teams • Provide clear technical documentation and program planning support