• Facilitate product discovery sessions with the product managers/product owners and business end users to gather business requirements for new products • Analyze and document business requirements in the form of experiences, epics, stories and acceptance criteria in JIRA for both business and technical audiences • Collaborate with other Product Leads and Master Business Analyst to understand and define product dependences, interfaces, and risks • Define & document acceptance criteria for user stories in a given-when-then format • Produce meeting minutes and summarize key decisions points at conclusion of discussions • Collaborate with Product Management and Agile development teams to communicate detailed product requirements for development • Create business process workflows and any other artifacts required as needed • Work with technical visionaries to document implementation steps and other deliverables • Ability to efficiently support multiple simultaneous work streams, including projects and program initiatives, and prioritize, manage, and execute effectively with compressed time lines and ambiguous tasking • Work remotely in a Scale Agile Framework (SAFe) development environment to support Program Increment (PI) planning to review program backlog and update product roadmap

• Partner with Account Executives to develop and execute account strategies and technical sales plans • Design and architect secure, scalable networking solutions aligned to customer business requirements • Deliver technical presentations, product demonstrations, and Proof of Concepts (POCs) • Provide consultative guidance across networking domains including wired, wireless, security, and cloud-managed solutions • Support evaluations, solution validation, and competitive differentiation during the sales cycle • Develop technical proposals, RFP responses, and solution documentation • Act as a trusted technical advisor to customers, partners, and internal stakeholders • Deliver customer and partner enablement through training, workshops, and technical briefings • Collaborate with product management and engineering to provide field feedback and influence direction • Support post-sales escalations as needed to ensure customer success

• Provide systems engineering and technical support services for the FAA Systems Engineering and Technical Support Services (SETSS) Program • Support FAA Air Transportation Support activities across operational locations • Develop and maintain systems engineering artifacts • Support R&D activities as required under the SETTS program • Collaborate with cross-functional FAA stakeholders and technical teams • Provide clear technical documentation and program planning support

• Define and formalize processes and best practices for system development, integration, delivery, and operation. • Implement governance frameworks, decision-making models, and change and release controls. • Audit the execution of defined processes and validate compliance in projects and deliveries. • Design, establish, and review SLAs, KPIs, and governance metrics (e.g., availability, delivery lead time, failure rate, remediation cycle). • Create and maintain governance reports and dashboards for leadership and stakeholders. • Monitor the outcomes of adopted practices and drive corrective actions when indicators show deviations. • Manage and govern the systems portfolio, supporting initiative prioritization together with the business and architecture teams. • Review and approve architectural decisions and critical changes that impact quality, security, and scalability. • Lead and support internal and external audits related to processes, security, and compliance. • Document processes, policies, and standards; train teams on governance practices and tool usage. • Facilitate communication between business, development, operations, and security to align expectations and governance requirements.