• A source of consistency, reliability, and expertise within the Project Management Office (PMO), the Senior Project Manager is an experienced project leader and facilitator in all respects. • At Mindgrub, the Senior Project Manager goes above and beyond "on-time, on-budget, and on-scope" to become a true stakeholder in project success. • They facilitate day-to-day priorities with energy and confidence. • Senior Project Managers deftly know when and how to adjust their communication and management style when relaying direction based on the needs of a multi-disciplinary internal team of strategy, creative, and technology partners. • They are the team’s champion throughout the entire project life cycle.

• Assist Technical Account Managers (TAMs) and Agile Leads in coordinating, planning, communicating, and executing the delivery of core project components. • Coordinates and facilitates project meetings, reviews status and escalates issues for corrective action. • Ensure completion of administrative tasks such as project operations support, deliverable management, communication support and project/service management tooling support. • Triage project issues and work with internal departments to address/mitigate/resolve the issues, under the guidance of Technical Implementation Leads and Technical Account Managers. • Proactively identify project blockers and risks and flags them to the project team. • Develop and maintain issue logs and project repositories of documents, prepare documents for various recurring meetings including minutes, issue logs, etc. • Coordinate with multiple internal/external partners. Establish effective collaboration with other teams and ensure good communication. • Monitor, track and coordinate project plans and provide reporting and input to ensure targets are met. • Provides direct support in relation to reporting, planning, and contracting issues to internal partners. • Provide timely and accurate project updates to internal/external partners. • Gather and analyze project data and propose efficient ways to expedite project delivery. • Accountable for ensuring that all your working hours are accurately reported in the time tracking system on a daily or weekly basis, that the majority of (if not all) hours are tracked as billable and that the project management tool is properly and fully utilized. • Tracking and reporting of billable hours is a critical aspect of project management and delivery to our customers and this is a major area of accountability for the Project team.

• Provide overall leadership for ERP/SIS projects • Track and report on project budget • Establish a project plan that is suitable for the size and scope of each assigned project • Schedule and manage SIG resources assigned to projects; collaborate with the Resource Manager • Work with the client to ensure appropriate client resources are assigned to the project; manage all implementation teams • Provide advisory services to support change management for the organization • Track project progress and provide regular status reports to project sponsors and other executives as appropriate • Escalate project issues and identify potential setbacks on time • Work with the client to develop a risk management plan

• Own the end-to-end strategy and execution of customer programs • Lead large-scale customer onboarding and implementation projects • Build and refine standardized customer migration workstream templates • Maintain a macro-view of all active customer implementations • Mentor junior team members and institutionalize project management standards