Inspiren offers the most complete and connected ecosystem in senior living. Founded by Michael Wang, a former Green Beret turned cardiothoracic nurse, Inspiren proves that compassionate care and technology can coexist - bringing peace of mind to residents, families, and staff. Our integrated solutions seamlessly fit into existing workflows, capturing everything happening within a community. Backed by nurse specialists and powerful analytics, we provide the data operators need to make informed clinical and operational decisions - driving efficiency, profitability, and better care outcomes.
Director, Clinical Success
Location
California
Posted
15 days ago
Salary
$175K - $185K / year
Seniority
Lead
Job Description
Director, Clinical Success
Inspiren
• Own the operator relationship. • Drive commercial outcomes. • Drive expansion. • Lead with solutions. • Operate at altitude and in the details. • Build structure where none exists. • Mentor and elevate. • Represent the voice of the customer internally.
Job Requirements
- 7+ years of experience in customer success, account management, or enterprise client-facing roles in a SaaS or healthtech environment.
- Startup mentality.
- Commercial ownership.
- Altitude flexibility.
- Solutions orientation.
- Operational rigor.
- EBR and data fluency.
- Clinical background preferred.
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Flexible PTO
- Equity
Related Guides
Related Categories
Related Job Pages
More Director Jobs
Role Description We are looking for a Director of IT to own and lead the corporate IT function at Nue. You will set the strategy and vision for corporate IT architecture, identity, compliance, and operations, and build the team and systems needed to support a fast-growing, distributed revenue platform. You will be the most senior IT leader in the organization, reporting directly to the CFO and partnering closely with Engineering, Dev Services, Finance, and People. Nue runs an interim operating model with no dedicated CIO or CISO. You will be the corporate IT and compliance owner inside that model, working with a named Engineering counterpart and a fractional vCISO who provides senior security leadership. As Nue scales, this seat is positioned to grow with the company. What You'll Do - IT strategy and leadership - Define and own Nue's corporate IT strategy, roadmap, and budget, translating company growth goals into a scalable IT foundation. - Build, lead, and mentor the IT team, fostering a culture of security-first thinking and operational excellence. - Drive IT maturity across the organization in support of SOC 2 and SOC 1 readiness. - Serve as the primary corporate IT decision-maker and escalation point for the business. - IT architecture and infrastructure - Define and govern standard patterns for user lifecycle, access control, and device posture across the workforce. - Own the design and evolution of corporate IT architecture: endpoints, identity, the SaaS stack, and networking. - Oversee endpoint and asset management, including MDM and EDR policies, patching, disk encryption, and auditable asset inventories. - Ensure reliable, scalable IT operations for a remote-first, globally distributed workforce. - Identity, access, and SaaS governance - Own corporate identity and access management strategy across Google Workspace, Rippling, Salesforce, Slack, Atlassian, and other core platforms. - Define and enforce role-based access control and least-privilege models, including access reviews and entitlement rationalization. - Lead SaaS vendor governance: onboarding, risk reviews, renewals, and rationalization across the stack. - Drive automation of joiner, mover, and leaver processes through HRIS and identity-provider integrations. - Security, compliance, and risk - Own the corporate IT compliance framework and maintain controls and documentation for SOC 2 and SOC 1 audits, working with the vCISO on the control matrix. - Define and oversee endpoint security, corporate identity security, and corporate SaaS hardening standards. - Own vulnerability and patch management for corporate endpoints and SaaS (production and cloud-infrastructure vulnerability management is owned by Engineering). - Lead corporate incident response for business email compromise, phishing, account compromise, lost or stolen devices, and vendor breaches. - Coordinate customer security questionnaires and partner with Engineering and Dev Services on security assessments and risk remediation; Engineering leads on production and customer-facing controls. - Maintain a proactive stance on emerging risks and close corporate gaps before they become incidents. - Operations and automation - Oversee IT support operations, ensuring a high-quality experience across a remote-first team. - Champion automation and tooling to reduce manual toil and improve operational efficiency. - Own IT capacity planning: licenses, hardware refresh, and platform investments. - Maintain and continuously improve IT documentation, runbooks, and standards. What is not in scope - To keep the ownership model clean, the following sit with Engineering (CTO), not this role. You partner with Engineering on these; you do not own them: - Product security, application security, and the secure development lifecycle. - Production identity, access, and secrets management. - Cloud infrastructure security and production incident response. - Customer-facing security architecture and the technical answers behind customer security reviews. Qualifications - 8+ years in corporate IT, with at least 3 years in a leadership or management role at a high-growth tech company. - Proven experience building and scaling IT functions, teams, and strategy from the ground up. - Deep expertise in identity and SSO, endpoint management, and SaaS governance (Google Workspace, Rippling, IdP providers, SCIM, SAML, OIDC). - Strong working knowledge of SOC 2 and SOC 1, and comfort owning audit readiness and the auditor relationship. - Experience leading IT through audits, security assessments, and customer risk questionnaires. - A track record of hiring, mentoring, and developing high-performing IT teams. - Excellent communication skills, able to translate complex technical decisions into clear recommendations for executive and non-technical stakeholders. - Experience supporting a distributed, remote-first workforce with async-friendly processes and documentation. - Comfort operating inside a defined IT/Engineering split and partnering with a fractional vCISO rather than owning product security directly.
Account Director, Event Content & Client Partnership
Government Executive Media Group LLCGovExec’s data and insights set the standard for depth, accuracy, and impact for government leaders and contractors. As the market-leading information and intent-based marketing platform, for over fifty years GovExec has empowered the government ecosystem to engage and support government leaders as they work to achieve their missions across federal, defense, and state and local agencies.
Role Description GovExec is seeking a highly organized, client-service-driven professional to support the execution and growth of our events business. This role sits at the intersection of client experience, event operations, and content programming. The ideal candidate is detail-oriented, proactive, polished in communication, and comfortable managing multiple moving pieces at once. They should thrive in a fast-paced environment and be equally comfortable coordinating with clients, recruiting speakers, proofreading content, and helping deliver a high-quality event experience through strong agenda development and speaker programming. Experience working in a marketing agency, client services, or other highly client-facing environment is strongly preferred, particularly in roles requiring proactive communication, relationship management, and attention to detail across multiple stakeholders and deliverables. This role will play a key role in helping our events and content teams deliver seamless, high-impact programs from planning through execution while ensuring an exceptional experience for clients, sponsors, speakers, and attendees. Responsibilities - Client & Stakeholder Management - Serve as a day-to-day point of contact for sponsors, speakers, partners, and event stakeholders - Deliver a high-touch, responsive client experience throughout the event lifecycle - Manage communication timelines, follow-ups, deadlines, and deliverables across multiple stakeholders - Support sponsor fulfillment and ensure all client-facing elements are accurate and professionally executed - Build strong internal and external relationships through proactive communication and organization - Event Content & Speaker Programming - Support development and execution of event agendas and programming - Recruit, coordinate, and manage speakers for live and virtual events - Manage speaker outreach, confirmations, scheduling, prep calls, and logistical communication - Collect and organize speaker materials including bios, headshots, presentations, and session descriptions - Ensure event content and speaker information are accurate, polished, and aligned across platforms - Content Review & Quality Control - Proofread and review websites, email campaigns, agendas, promotional materials, and event communications - Ensure consistency, accuracy, grammar, and overall quality across client-facing materials - Help identify and resolve content gaps, inconsistencies, or operational issues before launch - Maintain strong attention to detail across all deliverables and communications - Event Operations & Execution - Support planning and execution of in-person and virtual events - Coordinate across sales, marketing, content/editorial, and operations teams to keep projects moving forward - Help manage project timelines, trackers, and event logistics - Troubleshoot issues quickly and professionally in a fast-paced environment Qualifications - 5+ years of experience in client services, marketing agencies, events, conference production, account management, or related fields - Strong written and verbal communication skills - Exceptional organizational skills and attention to detail - Experience working in highly client-facing or agency-style environments preferred - Experience coordinating speakers, content, or event logistics is a plus - Ability to manage multiple priorities and deadlines simultaneously - Professional, proactive, and solutions-oriented mindset - Comfortable working cross-functionally with multiple departments and stakeholders - Experience with project management systems, event platforms, CRM tools, or marketing systems is a plus Benefits - Medical, dental, and vision insurance plans - 401(k) retirement plan with company match - Open time off policy - Twelve weeks paid parental leave - Supportive, collaborative teams - Unique opportunity to help government officials from a private sector company - Expansive learning and development opportunities Company Description GovExec’s data and insights set the standard for depth, accuracy, and impact for government leaders and contractors. As the market-leading information and intent-based marketing platform, for over fifty years GovExec has empowered the government ecosystem to engage and support government leaders as they work to achieve their missions across federal, defense, and state and local agencies. The platform is powered by the largest and most sophisticated database in the public sector, GovExec’s platform reaches 3.3 million government influencers each month and provides its marketing clients with a significant competitive advantage in driving higher conversion and growth.
• Own and evolve the enterprise data and analytics strategy, priorities, and multi-quarter roadmap aligned to business outcomes and measurable value realization. • Establish and lead the centralized data and analytics operating model, including intake, prioritization, delivery planning, funding coordination, and executive governance routines. • Define organizational standards, operating cadences, and success metrics for enterprise analytics delivery. • Serve as a trusted advisor to executive leadership on data, analytics, reporting modernization, and AI-enabled business capabilities. • Lead cross-functional execution across data engineering, data platform, analytics, and reporting teams to ensure scalable and reliable delivery. • Drive enterprise adoption of a cloud lakehouse architecture leveraging Microsoft Azure technologies, including Azure Fabric and modern analytics platforms. • Define and enforce reusable data patterns, semantic models, metadata standards, scalable data products, and documentation practices. • Partner with infrastructure and security teams to ensure governance, scalability, resiliency, and compliance across enterprise data services. • Stabilize and modernize enterprise reporting by driving consistent metrics, trusted semantic definitions, and standardized reporting practices across Power BI, Excel, and other enterprise reporting tools. • Reduce duplicate reporting, inconsistent KPIs, and manual reporting processes by establishing centralized governance and delivery standards. • Define and track analytics performance metrics including: • Adoption and utilization • Delivery cycle time • Data quality and reliability • Self-service enablement • Business value realization • Establish and manage enterprise delivery governance, steering committees, prioritization frameworks, and escalation paths. • Build team capacity and capability through coaching, role clarity, partner/vendor management, and operational maturity improvements. • Develop scalable intake and prioritization models balancing strategic initiatives, operational support, and business demand. • Collaborate closely with business stakeholders to align technical execution with enterprise priorities and measurable outcomes. • Partner with security, architecture, and business teams to define the enterprise roadmap for AI-enabled productivity tools and workflow-integrated copilots. • Support governed and practical adoption of AI capabilities focused on operational efficiency and business enablement. • Evaluate emerging technologies and analytics capabilities that improve enterprise reporting, automation, and decision support.
Impact Director
AMIRA LEARNING INCAmira Learning accelerates literacy outcomes by delivering the latest reading and neuroscience with AI. As the leader in third-generation edtech, Amira listens to students read out loud, assesses mastery, helps teachers supplement instruction and delivers 1:1 tutoring. Validated by independent university and SEA efficacy research, Amira is the only AI literacy platform proven to achieve gains surpassing 1:1 human tutoring, consistently delivering effect sizes over 0.4. Rooted in over thirty years of research, Amira is the first, foremost, and only proven Intelligent Assistant for teachers and AI Reading Tutor for students. The platform serves as a school district’s Intelligent Growth Engine, driving instructional coherence by unifying assessment, instruction, and tutoring around the chosen curriculum. Unlike any other edtech tool, Amira continuously identifies each student’s skill gaps and collaborates with teachers to build lesson plans aligned with district curricula, pulling directly from the district’s high-quality instructional materials. Teachers can finally differentiate instruction with evidence and ease, and students get the 1:1 practice they specifically need, whether they are excelling or working below grade level. Trusted by more than 2,000 districts and working in partnership with twelve state education agencies, Amira is helping 3.5 million students worldwide become motivated and masterful readers.
Role Description The Impact Director is accountable for driving measurable student and district outcomes, ensuring long-term partnership health and executive alignment, and securing sustainable revenue growth through world-class retention and expansion. This senior role combines executive relationship management with regional strategy and pod leadership. Responsibilities - Strategic Account Leadership: Own the overall health, success, and commercial outcomes for all districts within the regional Pod. Develop and execute comprehensive, long-range strategic account plans for each district. - Executive Partnership Management: Build and maintain trusted-advisor relationships with senior district leadership, including Superintendents, Assistant Superintendents, Chief Academic Officers, and School Board members. - Pod Leadership & Management: Lead the Impact Pod as a unified team. Set clear goals, facilitate collaborative planning, remove obstacles, and ensure the pod is operating efficiently and effectively to serve its Districts. - Risk Mitigation: Mine for high-level customer concerns and issues, getting ahead of problems by tracking early-warning signs throughout the customer lifecycle and mitigating them creatively and thoroughly. - Value Realization & ROI: Proactively and consistently demonstrate the educational and financial return on investment (ROI) of Amira to district stakeholders through formal Executive Business Reviews (EBRs) and informal strategic check-ins. - Commercial Ownership: Hold ultimate accountability for the pod's Gross Revenue Retention (GRR) and Net Revenue Retention (NRR) target (post 18 months). Drive the renewal strategy and identify and qualify expansion opportunities in partnership with the District Coordinator and Regional Manager (Account Executive). - Voice of the Customer: Serve as the primary advocate for the districts within Amira, synthesizing feedback on product, services, and strategy to inform the broader organization. Qualifications - 8+ years of experience in customer success, account management, or school district leadership (e.g., as a Principal, Superintendent, or District Administrator). - Proven track record of managing and growing a multi-million dollar book of business in a SaaS environment. - Proven track record of high (85%+) gross renewal rates. - Deep understanding of K-12 education systems, including funding cycles, decision-making processes, and key political dynamics. - Exceptional executive presence and communication skills; comfortable presenting to C-level audiences. - Strong leadership skills with experience managing a team. - Network of educators within the region, particularly at the C-suite level, who can speak to your excellent work. - There will be significant travel associated with this role. Key Performance Indicators (KPIs) - Gross Renewal Rate (GRR) - Net Revenue Retention (NRR) after 18 months post-sale - Portfolio-level Customer Health Score - Executive-level engagement (e.g., number of EBRs conducted with Superintendent-level contacts) - Usage at dosage customer performance Benefits - Competitive Salary - Medical, dental, and vision benefits - 401(k) with company matching - Flexible time off - Stock option ownership - Cutting-edge work - The opportunity to help children around the world reach their full potential

