AMIRA LEARNING INC

Role Description The Impact Director is accountable for driving measurable student and district outcomes, ensuring long-term partnership health and executive alignment, and securing sustainable revenue growth through world-class retention and expansion. This senior role combines executive relationship management with regional strategy and pod leadership. Responsibilities - Strategic Account Leadership: Own the overall health, success, and commercial outcomes for all districts within the regional Pod. Develop and execute comprehensive, long-range strategic account plans for each district. - Executive Partnership Management: Build and maintain trusted-advisor relationships with senior district leadership, including Superintendents, Assistant Superintendents, Chief Academic Officers, and School Board members. - Pod Leadership & Management: Lead the Impact Pod as a unified team. Set clear goals, facilitate collaborative planning, remove obstacles, and ensure the pod is operating efficiently and effectively to serve its Districts. - Risk Mitigation: Mine for high-level customer concerns and issues, getting ahead of problems by tracking early-warning signs throughout the customer lifecycle and mitigating them creatively and thoroughly. - Value Realization & ROI: Proactively and consistently demonstrate the educational and financial return on investment (ROI) of Amira to district stakeholders through formal Executive Business Reviews (EBRs) and informal strategic check-ins. - Commercial Ownership: Hold ultimate accountability for the pod's Gross Revenue Retention (GRR) and Net Revenue Retention (NRR) target (post 18 months). Drive the renewal strategy and identify and qualify expansion opportunities in partnership with the District Coordinator and Regional Manager (Account Executive). - Voice of the Customer: Serve as the primary advocate for the districts within Amira, synthesizing feedback on product, services, and strategy to inform the broader organization. Qualifications - 8+ years of experience in customer success, account management, or school district leadership (e.g., as a Principal, Superintendent, or District Administrator). - Proven track record of managing and growing a multi-million dollar book of business in a SaaS environment. - Proven track record of high (85%+) gross renewal rates. - Deep understanding of K-12 education systems, including funding cycles, decision-making processes, and key political dynamics. - Exceptional executive presence and communication skills; comfortable presenting to C-level audiences. - Strong leadership skills with experience managing a team. - Network of educators within the region, particularly at the C-suite level, who can speak to your excellent work. - There will be significant travel associated with this role. Key Performance Indicators (KPIs) - Gross Renewal Rate (GRR) - Net Revenue Retention (NRR) after 18 months post-sale - Portfolio-level Customer Health Score - Executive-level engagement (e.g., number of EBRs conducted with Superintendent-level contacts) - Usage at dosage customer performance Benefits - Competitive Salary - Medical, dental, and vision benefits - 401(k) with company matching - Flexible time off - Stock option ownership - Cutting-edge work - The opportunity to help children around the world reach their full potential

Role Description Amira Learning is hiring its first Senior Manager, BPO Operations to own the day-to-day performance of our offshore support function. You will manage a 10-person BPO team, hold our vendor partner accountable to SLAs, run a rigorous QA cadence, and ensure every educator and IT administrator who contacts Amira gets a fast, accurate, and empathetic response. You will also serve as Amira’s operational champion for AI-assisted support workflows, identifying where automation and intelligent tooling can improve resolution quality and team efficiency, and working with internal partners to develop those capabilities. Essential Functions - Own vendor performance, team quality, SLA attainment, and the growing portfolio of workflows that are making our support operation faster and smarter. - Day-to-Day Offshore Team Management: - Serve as the primary operational point of contact for the BPO vendor, managing the day-to-day performance of a 10-person dedicated support team. - Run weekly team syncs, performance check-ins, and escalation reviews with the vendor’s Account Manager and QA Lead. - Monitor agent-level performance against QA scorecards; identify coaching opportunities and coordinate remediation with the vendor. - Manage agent approval workflows, personnel change requests, and onboarding of new or replacement agents. - Coordinate surge staffing plans aligned to the K–12 academic calendar (mid-July–September peak, January MOY, March–May EOY) and low-staffing redeployment windows. - SLA Governance & Vendor Accountability: - Own SLA performance tracking across first response time, resolution time by priority tier (P1–P4), CSAT, FCR, escalation rate, and QA score. - Conduct monthly performance review meetings with vendor leadership; issue and track corrective action plans when SLAs are missed. - Administer financial performance levers: document SLA failures, calculate penalty credits, and flag bonus-qualifying months per contract terms. - Prepare and deliver daily operational summaries, weekly performance reports, and monthly comprehensive reports to the Director of Scaled Success. - Lead Quarterly Business Reviews with the vendor, including trend analysis, voice-of-customer synthesis, and forward-looking improvement plans. - Quality Assurance & Continuous Improvement: - Own the QA sampling framework: ensure minimum 10% interaction review monthly, with targeted reviews for low quality responses and escalations. - Facilitate monthly calibration sessions with the vendor QA Lead to maintain inter-rater reliability and scorecard consistency. - Analyze top contact drivers monthly; surface root cause findings and translate them into actionable knowledge base updates and process improvements. - Partner with Enablement and Product teams to keep the support knowledge base current as the Amira platform evolves. - Monitor ticket reopen rates, chat abandonment, and escalation rates; proactively identify and address emerging quality issues. - Partner with Engineering to escalate bugs effectively and quickly; while keeping all stakeholders aligned. - AI & Automation in Support Operations: - Serve as the operational owner of AI-assisted support tools: response co-pilots, auto-tagging, sentiment detection, and knowledge base surfacing. - Evaluate new AI tooling options in partnership with the Director of Scaled Success; manage the approval and deployment process for any tools introduced to the vendor team. - Define and enforce human-in-the-loop quality standards for AI-generated responses, ensuring guardrails are in place given FERPA obligations and the sensitivity of educator communications. - Collaborate with internal automation resources to implement workflow improvements: automated rostering communications, proactive outreach triggers, and ticket routing logic. - Track AI deflection rates, containment rates, and handle time impact; present findings in weekly and monthly reporting. - Stay current on AI support tooling trends and bring informed recommendations to the Director of Scaled Success. - Compliance & Data Governance: - Ensure FERPA and COPPA compliance across all vendor operations: agent training certification, least-privilege data access, audit log oversight, and incident notification protocols. - Own agent background check and approval workflows for all personnel with access to student PII. What Success Looks Like - In your first 90 days: - You have a clear picture of current SLA performance, open gaps, and the vendor’s operational strengths and weaknesses. - You are running the weekly vendor operating rhythm independently: syncs, QA reviews, escalation tracking. - You are fluent in Amira’s product suite, user personas, and the K–12 needs. - You have inventoried the automation tools currently in use and have a point of view on what’s working and what’s missing. - By end of Year 1: - Answer accuracy is sustained across the full academic year. - First Contact Resolution rate is at or above 70%. - SLA compliance is tracked, reported, and managed without manual intervention from the Director. - At least one AI-assisted workflow is live and producing measurable improvement in deflection rate or handle time. - The vendor relationship is operating as a genuine partnership that is proactive, data-driven, and continuously improving. Qualifications - 5+ years managing offshore or nearshore BPO vendor relationships in a SaaS or tech-enabled services environment, including SLA governance and vendor performance management. - Proven track record running QA frameworks, calibration cadences, and agent performance management for contractor teams you don’t directly employ. - Experience owning support operations reporting: daily summaries, weekly performance reports, monthly SLA analysis, and QBR facilitation. - Comfortable navigating matrix organizations. - Hands-on experience with CRM/ticketing platforms (Zendesk, Freshdesk, Intercom, or equivalent). - Practical familiarity with AI-assisted support tools or support workflow automation. Preferred Qualifications - Experience in K–12 EdTech, education assessment, or a product serving teachers, administrators, or district IT staff. - Direct experience deploying or managing AI-assisted support tooling: response co-pilots, auto-tagging, deflection bots, or sentiment analysis. - Experience with ChurnZero, Salesforce, or similar CS/CRM platforms. Skills & Attributes - You run a tight operation: you track what matters, hold vendors accountable with data, and don’t let performance drift go unaddressed. - You are a strong people manager of teams you don’t directly employ — you know how to motivate, develop, and hold accountable a contractor team through the vendor relationship. - You are genuinely curious about AI and automation in support workflows — not intimidated by it, not just tolerant of it, but actively interested in how it makes your team better. - You communicate clearly up and across: your reports are clean, your escalations are well-framed, and your Director rarely has to ask for status. - You understand the stakes of K–12: a frustrated district IT admin at 7am in August is not an abstract support ticket — it’s a school full of kids waiting to read. Benefits - Competitive Salary - Medical, dental, and vision benefits - 401(k) with company matching - Flexible time off - Stock option ownership - Cutting-edge work - The opportunity to help children around the world reach their full potential Commitment to Diversity Amira Learning serves a diverse group of students and educators across the United States and internationally. We believe every student should have access to a high-quality education and that it takes a diverse group of people with a wide range of experiences to develop and deliver a product that meets that goal. We are proud to be an equal opportunity employer.

Role Description We are seeking an exceptional Data Scientist to work at the intersection of applied statistics, data science, and educational analytics. In this role, you will own the quantitative rigor behind our AI-powered literacy platform — designing and validating the statistical models, pipelines, and experiments that determine how millions of students are assessed and supported in learning to read. You will collaborate closely with AI engineers, product managers, and external partners to ensure our measurement systems are statistically sound, interpretable, and continuously improving. This is a high-impact, technically deep role for someone who thinks rigorously about measurement and analytics, and loves building things that matter. Essential Functions - Statistical Modeling & Validation - Design and validate models underlying adaptive assessment systems, automated scoring pipelines, and real-time diagnostic feedback. - Develop and maintain automation pipelines for evaluating the impact of system changes on downstream score distributions and student classifications. - Apply and extend a variety of state-of-the-art statistical models and approaches to estimate student performance, growth, and score trajectories. - Develop simulations to evaluate and validate assessment design decisions. - Conduct rigorous validity and reliability analyses on data from early reading/literacy assessments. - Data Science & ML Collaboration - Partner with ML engineers to design experiments validating AI scoring models, including automated speech recognition, NLP-based scoring, and adaptive algorithm performance. - Build AI-powered data pipelines and analytical tooling to monitor score quality, flag anomalies, and support continuous improvement of assessment models. - Use AI-assisted development tools — including Cursor, Claude Code, and similar platforms — as core parts of your daily workflow; comfort and enthusiasm for these tools is essential. - Develop and validate norm-referenced and criterion-referenced score reporting frameworks grounded in statistical best practices. - Conduct linking, equating, and comparability studies to ensure consistent score interpretation across years, cohorts, and assessment variants. - Research, Communication & External Engagement - Translate complex statistical methodology and results into clear, compelling narratives for non-technical audiences including school district leaders and state procurement teams. - Contribute to technical reports, white papers, and RFP responses demonstrating statistical rigor and validity evidence. - Support ongoing research addressing the unique challenges of AI-powered formative literacy assessment at scale. - Continuous Learning Systems - Oversee data collection frameworks and longitudinal analytical designs that support ongoing model improvement. - Monitor assessment system performance across diverse student populations, and produce solutions to alleviate issues of fairness and equity. - Collaborate cross-functionally to deliver analytical insights that directly inform product decisions and instructional recommendations. Qualifications - Master's or Ph.D. in Statistics, Data Science, Quantitative Social Science, Applied Mathematics, Educational Measurement, or a closely related field. - 5+ years of hands-on experience applying statistical and data science methods in applied, production settings (educational assessment experience is a strong plus). - Deep expertise in applied statistics: generalized linear models, mixed-effects models, latent variable modeling, Bayesian methods, and survival/longitudinal analysis. - Fluency in R and/or Python for statistical modeling, data manipulation, simulation, and reproducible research. - Strong foundation in experimental design, causal inference, and A/B testing methodology. - Experience with measurement models (e.g., item response models, classical test theory analogs, diagnostic classification models) expressed in statistical terms. - Proficiency with NLP, automated speech assessment, or similar AI applications a strong plus. Requirements - Actively uses AI-assisted coding tools (Cursor, Claude Code, GitHub Copilot, or similar) in your daily workflow — not just familiar with them, but genuinely enthusiastic about and reliant on them. - Comfortable iterating rapidly using AI pair-programming, prompt engineering, and code generation to accelerate statistical analysis and pipeline development. - Experience building or contributing to data science infrastructure in cloud or distributed environments. - Familiarity with version control (Git), reproducible research pipelines, and collaborative code review practices. - Exceptional ability to communicate complex quantitative findings to technical and non-technical stakeholders alike. - Familiarity with K–12 education data, federal/state assessment regulations, or AI governance frameworks a strong plus. - Experience with literacy assessment, oral reading fluency, or early childhood learning data is highly desirable. Preferred Qualifications - Proficient in Python. - Comfortable and proficient in using state-of-the-art AI tools like Claude Code and Cursor in your data analytic and development pipelines. - Ability to bridge applied data science implementation and its impact. - Exceptional skill communicating complex technical concepts to diverse audiences. Personal Attributes - Passionate about leveraging AI to advance literacy and ensure every child becomes a reader. - Strategic thinker balancing innovation with scientific rigor. - Collaborative leader thriving in fast-paced, mission-driven environments. - Strong advocate for responsible AI, transparency, and explainability. - Mission-driven focus on tangible, measured impact for students. Benefits - Competitive Salary. - Medical, dental, and vision benefits. - 401(k) with company matching. - Flexible time off. - Stock option ownership. - Cutting-edge work. - The opportunity to help children around the world reach their full potential. Commitment to Diversity Amira Learning serves a diverse group of students and educators across the United States and internationally. We believe every student should have access to a high-quality education and that it takes a diverse group of people with a wide range of experiences to develop and deliver a product that meets that goal. We are proud to be an equal opportunity employer.

Role Description A self-motivated A-player who is results-oriented, operates at a fast pace, and takes pride in delivering high-quality, trustworthy AI systems; an experienced generative AI practitioner with deep expertise in LLM-based system design, including prompt engineering, RAG architectures, fine-tuning, and evaluation; highly focused on accuracy and reliability, with a clear understanding that hallucinations and misinformation erode user trust and equipped with concrete strategies to prevent them; proficient in building and maintaining end-to-end production ML pipelines, from data preparation through deployment and monitoring; and a strong collaborator who works effectively across engineering, product, and customer-facing teams in a fully remote environment. Essential Functions - Generative AI System Design & Development - Design, build, and continuously improve LLM-powered systems across Amira's product and operations — from internal tools to customer-facing features. - Own RAG pipelines end-to-end: document ingestion, chunking strategy, embedding selection, retrieval tuning, and response synthesis. - Develop and enforce guardrails, grounding strategies, and confidence thresholds to mitigate hallucination and ensure output reliability. - Architect prompt chains and agent workflows that are robust, maintainable, and cost-effective at scale. - Fine-Tuning, Evaluation & Continuous Improvement - Design and operate evaluation frameworks to measure system accuracy, helpfulness, hallucination rate, and task completion across generative AI features. - Fine-tune and adapt foundation models for domain-specific tasks, including data curation, training pipeline setup, and performance benchmarking. - Implement automated and human-in-the-loop review processes to catch and correct problematic outputs. - Monitor production traffic, identify failure modes, and iterate rapidly on retrieval, prompting, and generation strategies. - Integration & Infrastructure - Integrate LLM-powered features with internal systems and third-party platforms (e.g., Salesforce, CRM tools) via APIs, connectors, and data sync workflows. - Contribute to shared ML infrastructure and tooling used across Amira's AI systems. - Help explore and implement solutions that make generative AI economically viable within the budget constraints typical of public schools and education SaaS. - Cross-Functional Collaboration - Partner with learning design, content, product, and customer success teams to ensure AI systems are grounded in accurate, up-to-date domain knowledge. - Translate business needs into well-scoped generative AI solutions and communicate tradeoffs clearly to non-technical stakeholders. Qualifications - 2+ years of hands-on experience building and deploying LLM-based systems in production. - Deep familiarity with RAG architectures: embedding models, vector databases, retrieval strategies, and response grounding. - Demonstrated experience with evaluation and benchmarking of LLM outputs — including hallucination mitigation, confidence filtering, output validation, and fallback strategies. - Practical experience with prompt engineering, prompt chaining, and/or agent orchestration frameworks (LangChain, LlamaIndex, or similar). - Proficiency in Python and experience working with LLM APIs (open-source, Anthropic, OpenAI, etc.). - Experience building and maintaining ML or data pipelines in AWS or similar cloud infrastructure (Lambda, S3, RDS, etc.). - Degree in computer science or a related technical field, or equivalent practical experience. Preferred Qualifications - Experience fine-tuning foundation models or running RLHF / preference-based feedback loops for domain-specific improvement. - Experience in education SaaS or with education-sector customers (districts, schools, state agencies). - Familiarity with Salesforce or similar CRM platforms and their API/data ecosystems. - Experience with evaluation tooling, custom eval harnesses, or LLM-as-judge approaches. - Background working with conversational AI, chatbots, or customer-facing generative AI features. - Proven ability to operate in a fast-paced, goal-oriented startup environment and manage multiple concurrent workstreams. Benefits - Competitive Salary - Medical, dental, and vision benefits - 401(k) with company matching - Flexible time off - Stock option ownership - Cutting-edge work - The opportunity to help children around the world reach their full potential

Role Description We’re looking for a Principal Engineer Lead to drive the design and development services that power Amira’s AI-based suite of educational products. This is an individual contributor role for an experienced engineer who can take ownership of complex systems and act as a technical lead within a small, high-velocity team. You’ll operate with significant autonomy, move fast, and have outsized impact on the product and the team—owning not just technical output but team delivery, flow, and system-level effectiveness. You’ll build services and data pipelines that deliver insights to districts, support internal analytics, and drive product experiences, while translating product and business goals into clear technical direction and guiding the team in execution. The work spans backend APIs to distributed data workflows, all within a cloud-native architecture. This role operates in an AI-first development paradigm. You’ll spend more time on system design, intent specification, and rapid iteration than on line-by-line manual implementation—and you’ll bring the team along on that journey. We’re looking for someone who sees AI-assisted development not as an add-on, but as the primary way modern software gets built, and who can demonstrate what that looks like in practice for a high-performing team. You’ll wear multiple hats, operate in ambiguity, and make decisions without waiting for permission. The team is small enough that your technical choices directly shape the product experience for millions of students. If you thrive on ownership, speed, and building something that matters—not process and hierarchy—this is the environment for you. Qualifications - Strong background in cloud-based architectures, APIs, and modern software development practices, including CI/CD pipelines and containerized environments. - Deep understanding of AWS services, including but not limited to Lambda, DynamoDB, API Gateway, S3, and CloudFormation. - Demonstrated experience working in an AI-first development style—using LLM-based tools as a primary means of building, not just an occasional assist. - Familiarity with educational technologies, learning platforms, or similar domains is a strong plus. - Hands-on experience with AI coding tools (Claude, Cursor, or similar) in day-to-day development workflows. - Strong judgment about when AI-generated code is production-ready versus when it needs manual refinement—particularly in data-critical contexts. - Experience introducing AI-assisted workflows to a team and shifting development culture toward prompt-driven practices. - Comfort evaluating build-vs-buy decisions for AI capabilities, including managed services (e.g., AWS Bedrock, SageMaker) versus custom implementations. - Passionate about education and improving learning through technology. - A self-starter who takes ownership of outcomes—not just tasks—and thrives on shipping high-impact features, learning from user feedback, and proactively identifying the next problem to solve. - Believes the future of software engineering is about directing systems, not just writing them—and is excited to figure out what that looks like in practice for a small, high-performing team. - Comfortable with startup pace—tight deadlines, shifting priorities, and building elegant solutions with imperfect information. - Strong collaboration skills, with the ability to work cross-functionally with other engineers, architects, and stakeholders outside of R&D such as Customer Success and Support. - Clear and effective communicator who can articulate technical ideas to a diverse audience. Requirements - 8+ years of backend development experience, with a strong background in building and maintaining production systems. - Experience working in a startup or early-stage environment where you owned large surface areas with minimal structure. - Skilled in Node.js, Python, and/or .NET and cloud-first application design. - Experience working with relational and NoSQL databases, distributed data pipelines, and large-scale data processing. - Familiarity with PySpark, Glue, or similar frameworks is a plus. - Deep knowledge of AWS or similar cloud platforms, and comfort working in serverless environments. - Track record of identifying high-leverage opportunities to apply AI to real problems—not just internal tooling, but product and data capabilities. - Experience with AI/ML infrastructure concepts: model serving, RAG architectures, evaluation pipelines, or vector databases. - Strong communicator who thrives in a collaborative, fully remote team environment. - Self-directed and able to work autonomously with minimal supervision while maintaining productivity. - Comfortable acting as a technical lead—driving implementation forward, making architecture decisions without escalation, and unblocking peers—while staying hands-on in a fully remote, async-first environment. - Mission-aligned and energized by helping students succeed. Benefits - Competitive Salary - Medical, dental, and vision benefits - 401(k) with company matching - Flexible time off - Stock option ownership - Cutting-edge work - The opportunity to help children around the world reach their full potential Company Description Amira Learning accelerates literacy outcomes by delivering the latest reading and neuroscience with AI. As the leader in third-generation edtech, Amira listens to students read out loud, assesses mastery, helps teachers supplement instruction and delivers 1:1 tutoring. Validated by independent university and SEA efficacy research, Amira is the only AI literacy platform proven to achieve gains surpassing 1:1 human tutoring, consistently delivering effect sizes over 0.4. Rooted in over thirty years of research, Amira is the first, foremost, and only proven Intelligent Assistant for teachers and AI Reading Tutor for students. The platform serves as a school district’s Intelligent Growth Engine, driving instructional coherence by unifying assessment, instruction, and tutoring around the chosen curriculum. Unlike any other edtech tool, Amira continuously identifies each student’s skill gaps and collaborates with teachers to build lesson plans aligned with district curricula, pulling directly from the district’s high-quality instructional materials. Teachers can finally differentiate instruction with evidence and ease, and students get the 1:1 practice they specifically need, whether they are excelling or working below grade level. Trusted by more than 2,000 districts and working in partnership with twelve state education agencies, Amira is helping 3.5 million students worldwide become motivated and masterful readers.

Role Description A self-motivated A-player who is results-oriented, operates at a fast pace, and takes pride in delivering high-quality, trustworthy AI systems; an experienced generative AI practitioner with deep expertise in LLM-based system design, including prompt engineering, RAG architectures, fine-tuning, and evaluation; highly focused on accuracy and reliability, with a clear understanding that hallucinations and misinformation erode user trust and equipped with concrete strategies to prevent them; proficient in building and maintaining end-to-end production ML pipelines, from data preparation through deployment and monitoring; and a strong collaborator who works effectively across engineering, product, and customer-facing teams in a fully remote environment. Essential Functions - Generative AI System Design & Development - Design, build, and continuously improve LLM-powered systems across Amira's product and operations — from internal tools to customer-facing features. - Own RAG pipelines end-to-end: document ingestion, chunking strategy, embedding selection, retrieval tuning, and response synthesis. - Develop and enforce guardrails, grounding strategies, and confidence thresholds to mitigate hallucination and ensure output reliability. - Architect prompt chains and agent workflows that are robust, maintainable, and cost-effective at scale. - Fine-Tuning, Evaluation & Continuous Improvement - Design and operate evaluation frameworks to measure system accuracy, helpfulness, hallucination rate, and task completion across generative AI features. - Fine-tune and adapt foundation models for domain-specific tasks, including data curation, training pipeline setup, and performance benchmarking. - Implement automated and human-in-the-loop review processes to catch and correct problematic outputs. - Monitor production traffic, identify failure modes, and iterate rapidly on retrieval, prompting, and generation strategies. - Integration & Infrastructure - Integrate LLM-powered features with internal systems and third-party platforms (e.g., Salesforce, CRM tools) via APIs, connectors, and data sync workflows. - Contribute to shared ML infrastructure and tooling used across Amira's AI systems. - Help explore and implement solutions that make generative AI economically viable within the budget constraints typical of public schools and education SaaS. - Cross-Functional Collaboration - Partner with learning design, content, product, and customer success teams to ensure AI systems are grounded in accurate, up-to-date domain knowledge. - Translate business needs into well-scoped generative AI solutions and communicate tradeoffs clearly to non-technical stakeholders. Qualifications - 2+ years of hands-on experience building and deploying LLM-based systems in production. - Deep familiarity with RAG architectures: embedding models, vector databases, retrieval strategies, and response grounding. - Demonstrated experience with evaluation and benchmarking of LLM outputs — including hallucination mitigation, confidence filtering, output validation, and fallback strategies. - Practical experience with prompt engineering, prompt chaining, and/or agent orchestration frameworks (LangChain, LlamaIndex, or similar). - Proficiency in Python and experience working with LLM APIs (open-source, Anthropic, OpenAI, etc.). - Experience building and maintaining ML or data pipelines in AWS or similar cloud infrastructure (Lambda, S3, RDS, etc.). - Degree in computer science or a related technical field, or equivalent practical experience. Preferred Qualifications - Experience fine-tuning foundation models or running RLHF / preference-based feedback loops for domain-specific improvement. - Experience in education SaaS or with education-sector customers (districts, schools, state agencies). - Familiarity with Salesforce or similar CRM platforms and their API/data ecosystems. - Experience with evaluation tooling, custom eval harnesses, or LLM-as-judge approaches. - Background working with conversational AI, chatbots, or customer-facing generative AI features. - Proven ability to operate in a fast-paced, goal-oriented startup environment and manage multiple concurrent workstreams. Benefits - Competitive Salary - Medical, dental, and vision benefits - 401(k) with company matching - Flexible time off - Stock option ownership - Cutting-edge work - The opportunity to help children around the world reach their full potential Commitment to Diversity Amira Learning serves a diverse group of students and educators across the United States and internationally. We believe every student should have access to a high-quality education and that it takes a diverse group of people with a wide range of experiences to develop and deliver a product that meets that goal. We are proud to be an equal opportunity employer.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We are seeking a proactive and detail-oriented Salesforce Administrator to own and optimize Amira Learning’s Salesforce platform, while also supporting Certinia (FinancialForce) for financial and operational workflows. This role is critical to supporting our go-to-market and finance teams, improving operational efficiency, and ensuring data integrity as we scale. You will work closely with Sales, Marketing, Customer Success, Finance, and Operations to translate business needs into effective system solutions. - Serve as the primary administrator for Salesforce, including user setup, roles, profiles, permissions, and security controls - Configure and maintain Salesforce objects, fields, page layouts, validation rules, flows, and automations using best practices - Administer and support Certinia (FinancialForce), including user access, configurations, and ongoing system maintenance - Partner with Finance and Operations teams to support billing, revenue recognition, and financial reporting workflows in Certinia - Partner with Revenue Operations and cross-functional stakeholders to gather requirements and implement scalable Salesforce and Certinia solutions - Build and maintain dashboards and reports to support sales forecasting, pipeline management, renewals, and financial visibility - Support Sales, Customer Success, Finance, and Operations users by troubleshooting issues and providing ongoing training and documentation - Ensure data quality and integrity across Salesforce and Certinia through audits, validation rules, deduplication, and process improvements - Manage system releases, sandbox testing, and deployment of enhancements - Support and maintain integrations between Salesforce, Certinia, and third-party tools - Document system configurations, processes, and best practices Qualifications - 2+ years of experience as a Salesforce Administrator - Hands-on experience configuring Salesforce using declarative tools, especially Flow - Experience supporting or partnering with finance systems such as Certinia (FinancialForce) or similar ERP/financial platforms - Strong understanding of Salesforce data model, security, and reporting - Salesforce Administrator Certification (ADM-201) or willingness to obtain within a defined timeframe - Strong analytical and problem-solving skills with high attention to detail - Excellent communication skills and ability to collaborate with technical and non-technical stakeholders Preferred Qualifications - Hands-on experience administering Certinia (FinancialForce) - Experience supporting Sales Cloud and Customer Success workflows - Experience in a SaaS or high-growth environment - Familiarity with RevOps and Finance processes including pipeline management, billing, renewals, and forecasting - Experience with Salesforce integrations and data tools - Additional Salesforce certifications (Advanced Administrator, Platform App Builder) Benefits - Competitive Salary - Medical, dental, and vision benefits - 401(k) with company matching - Flexible time off - Stock option ownership - Cutting-edge work - The opportunity to help children around the world reach their full potential Commitment to Diversity Amira Learning serves a diverse group of students and educators across the United States and internationally. We believe every student should have access to a high-quality education and that it takes a diverse group of people with a wide range of experiences to develop and deliver a product that meets that goal. We are proud to be an equal opportunity employer. The posted salary range reflects the minimum and maximum base salary the company reasonably expects to pay for this role. Salary ranges are determined by role, level, and location. Individual pay is based on location, job-related skills, experience, and relevant education or training. We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, ancestry, national origin, sex, sexual orientation, gender identity or expression, age, disability, medical condition, pregnancy, genetic information, marital status, military service, or any other status protected by law.

Job Title: Senior Financial Analyst Location: Remote Employment Type: Full-Time About Us: Amira Learning accelerates literacy outcomes by delivering the latest reading and neuroscience with AI. As the leader in third-generation edtech, Amira listens to students read out loud, assesses mastery, helps teachers supplement instruction and delivers 1:1 tutoring. Validated by independent university and SEA efficacy research, Amira is the only AI literacy platform proven to achieve gains surpassing 1:1 human tutoring, consistently delivering effect sizes over 0.4. Rooted in over thirty years of research, Amira is the first, foremost, and only proven Intelligent Assistant for teachers and AI Reading Tutor for students. The platform serves as a school district’s Intelligent Growth Engine, driving instructional coherence by unifying assessment, instruction, and tutoring around the chosen curriculum. Unlike any other edtech tool, Amira continuously identifies each student’s skill gaps and collaborates with teachers to build lesson plans aligned with district curricula, pulling directly from the district’s high-quality instructional materials. Teachers can finally differentiate instruction with evidence and ease, and students get the 1:1 practice they specifically need, whether they are excelling or working below grade level. Trusted by more than 2,000 districts and working in partnership with twelve state education agencies, Amira is helping 3.5 million students worldwide become motivated and masterful readers. Job Summary: We are seeking a highly motivated Senior Financial Analyst to join our team in a fully remote capacity. This strategic role reports directly to the Chief Financial Officer (CFO) and will lead initiatives related to financial forecasting, sales performance analysis, commission calculations and data-driven planning across the organization. The ideal candidate will be proactive, analytical, and possess a strong track record of driving insights and operational improvements in SaaS business environments. This is an exciting opportunity to influence critical business decisions and collaborate across finance, sales, and executive leadership teams. Essential Functions: - Performance Analysis: Analyze variance analysis between actual performance and budget to identify root causes and business opportunities. - Incentive Plan: Support the annual review and revision of commission plans, ensuring alignment with company goals and sales strategies, and quantify commissions earned over time. - Annual Planning: Provide technical support for the annual planning cycle, including development of revenue estimation models and detailed expense planning. - Revenue Forecasting: Support recurring forecasting processes for key revenue metrics—ARR, TCV, Gross Renewal, and Net Retention—leveraging predictive analytics tools and scenario modeling. - Churn & Revenue Dynamics: Monitor and report on actual churn, downsell, and upsell rates, providing insights into customer behavior and revenue retention. - Pipeline Health Monitoring: Track pipeline coverage ratios over time and deliver insights that inform capacity planning and sales enablement. - Quota Setting & Performance Modeling: Contribute to the quota setting process using both historical data trends and forward-looking predictive models. - Headcount & Productivity Planning: Support strategic workforce planning and rep productivity modeling to inform capacity growth and hiring plans. - Pricing & Discount Strategy: Lead pricing and discounting analysis to drive strategic alignment, deal quality, and revenue optimization. - Investor & Board Support: Deliver strategic analytics and insights to support investor relations, fundraising efforts, and external reporting obligations. - Ad Hoc Strategic Analyses: Conduct strategic business analyses as needed (e.g., benefits evaluation, employee survey results analysis). Qualifications (Education and Experience): - Undergraduate degree in finance-related field or similar discipline - 5+ years experience in business analytics and/or forecasting - Experience in the Education Technology or SaaS industry - Usage of AI technology in day-to-day tasks. - Experience working in a fast-paced, growth oriented environment Key Competencies: - Be proactive at identifying and prioritizing potential analyses to drive better business decisions for the company - A track record of taking vague business requirements and building the technical logic, complex formulas, macros and automated workflows to eliminate manual effort - Be adept at reviewing and pressure testing the work, to quickly identify potential errors - Have strong quantitative and analytical skills, with a detail-oriented mindset - Be able to produce high-quality, accurate analysis - Be able to think analytically about possible impacts to operational business costs - Possess strong listening skills with the ability to diagnose issues and provide solutions - Possess an aptitude for high-level efficiency; able to expedite assignments with reliability and speed - Effectively manage information and monitor tasks to identify, analyze, and solve problems - Demonstrate executive presence when working with senior leaders in the organization - Proactive problem solver with strong listening skills and the ability to diagnose issues and provide solutions. - Proven track record of success with a strong work ethic and self-discipline. - Able to learn independently, conduct research, synthesize, and apply information from a variety of resources. - Strong time-management skills with a proven ability to handle and follow through on multiple tasks or projects within provided deadlines. - Excellent oral and written communication skills. - Flexible, tolerate stress, and work well independently and within diverse teams. - Have advanced modeling and analytical skills in Microsoft Excel Benefits: - Competitive Salary - Medical, dental, and vision benefits - 401(k) with company matching - Flexible time off - Stock option ownership - Cutting-edge work - The opportunity to help children around the world reach their full potential Commitment to Diversity: Amira Learning serves a diverse group of students and educators across the United States and internationally. We believe every student should have access to a high-quality education and that it takes a diverse group of people with a wide range of experiences to develop and deliver a product that meets that goal. We are proud to be an equal opportunity employer. The posted salary range reflects the minimum and maximum base salary the company reasonably expects to pay for this role. Salary ranges are determined by role, level, and location. Individual pay is based on location, job-related skills, experience, and relevant education or training. We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, ancestry, national origin, sex, sexual orientation, gender identity or expression, age, disability, medical condition, pregnancy, genetic information, marital status, military service, or any other status protected by law.