Client Service Director

DirectorDirectorFull TimeRemoteLeadTeam 192Since 2019Company Site

Location

United States

Posted

16 days ago

Salary

0

Seniority

Lead

No structured requirement data.

Job Description

Client Service Director

BOLDSCIENCE

Role Description A BOLDSCIENCE, a Client Service Director (CSD) plays an integral role within the Client Services leadership team. They have a wealth of experience working within the medical communications industry and can lead and drive multiple accounts. As well as excellent project and client management skills, a CSD has a high level of scientific and strategic knowledge, enabling them to quickly become a trusted partner to clients. They possess leadership skills, strong customer service skills, good knowledge of data analysis, problem-solving, and organization skills. They are forward-thinking and always looking for new ideas and fresh approaches to push BOLD’s offering to the next level. They take the time to build relationships with the wider BOLDSCIENCE team (such as Scientific, Creative, Finance, and People Operations) and ensure that collaborations are successful. A CSD can expand their role outside of day-to-day account management and is visible across the wider Client Services & BOLDSCIENCE team. Day to Day Responsibilities - Client Management: - Ability to manage relationships with clients to ensure they are satisfied with services provided. - Extensive experience working across a range of therapeutic areas, clients, and medical education tactics. - Provides onsite support for initiatives such as advisory boards, symposia, workshops, etc. - Applies a high level of scientific and commercial expertise to function as a true client partner. - Provides strategic and operational direction to account teams. - Acts as a strategic and trusted partner, pushing and challenging clients’ thinking. - Works in partnership with the scientific lead on accounts to develop and review client strategy and tactics. - Anticipates client needs and objectives with minimal guidance. - Provides support to the account team on client discussions where appropriate. - Implements and maintains quality standards, cost-efficiency, and best working practices. - Identifies potential client concerns and facilitates proactive intervention steps. - Project Management: - Effectively drives projects and delegates tasks to the team as appropriate. - Portfolio lead for strategic discussions and routine client/agency reviews. - Drives alignment across client teams, ensuring the highest standards are met. - Holds regular team meetings to ensure everyone is up to date and clear on actions. - Collaborates with the scientific team lead to ensure optimum level of resources. - Accountable in driving actions forward and solution-focused to achieving company goals. - Reviews content and provides sign off on work, partnering with the scientific team leads. - Financial Management: - Overall responsibility for account financials and business unit KPIs. - Works closely with the VP, Client Services to set realistic revenue targets. - Responsible for account and business unit forecasting. - Consistently meets billability targets and ensures the same from line reports. - Completes timesheets accurately on time. - Maintains strong relationships with senior clients and procurement teams. - Supports team in financial conversations with the client. - Business Development: - Identifies and drives new business opportunities across new and existing clients. - Identifies opportunities for business growth and leads in pitches. - Responsible for keeping abreast with key events and innovations in the industry. - People Management: - Manages resourcing needs across the team in conjunction with the VPs. - Manages and inputs into the career development of direct reports. - Line manages multiple team members, providing constructive feedback. - Coaches and mentors others across the agency. - Forms excellent senior-level relationships and is a trusted partner to the Business Unit founder. Qualifications - Extensive experience working within the medical communications industry. - Proven ability to work across different therapy areas and project deliverables in a client-facing role. - Experience driving organic growth on accounts and has been involved in new business. - Excellent understanding of the pharma and competitor landscape. - Extensive experience and knowledge within the medical communications industry. - Experience collaborating with different departments such as Scientific Services, Creative, Digital, etc.

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• Act as the senior exhibition lead and trusted strategic advisor to clients • Translate client objectives into impactful exhibition environments and experiences • Champion a sponsor-first approach across all planning and delivery stages • Lead post-event reviews, reporting and performance analysis • Manage client feedback throughout the project lifecycle, identifying solutions and driving continuous improvement • Lead the delivery of complex exhibition programmes featuring 100+ exhibitors and sponsors • Oversee exhibition frameworks, timelines, trackers, operational processes and exhibitor handbooks • Lead weekly client, supplier and internal project meetings • Collaborate closely with Sponsorship, F&B, Creative and Production teams to ensure alignment and successful delivery • Own exhibition contingency planning and risk management • Ensure project timelines, budgets and deliverables are successfully achieved • Build and maintain exceptional relationships with clients, suppliers and stakeholders • Lead supplier management activities and foster a collaborative "one team" culture • Implement detailed tracking and reporting systems to ensure sponsor fulfilment and operational excellence • Oversee exhibition branding, signage, architectural features and attendee engagement areas • Ensure exhibition environments align with client objectives, budgets and safety requirements • Drive exceptional attendee and exhibitor experiences through strategic design and layout decisions • Develop and manage exhibition budgets of up to $5M+ • Deliver accurate forecasting, budget reporting and financial oversight • Identify cost-saving opportunities without compromising attendee, sponsor or exhibitor experience • Provide proactive solutions and recommendations to clients and internal stakeholders • Manage exhibition teams, suppliers, venue partners and stakeholders

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Title: Senior Dir, Clinical Pharmacology & Pharmacometrics Location: Cambridge Crossing United States locations Cambridge Crossing - MA - US San Diego - CA - US Brisbane - CA - US Princeton - NJ - US time type Full tim Job Description: Working with Us Challenging. Meaningful. Life-changing. Those aren't words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it. You'll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams. Take your career farther than you thought possible. Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives. Read more: careers.bms.com/working-with-us. Role Overview Bristol Myers Squibb is seeking a strategic, scientifically grounded leader to serve as the Senior Director for Clinical Pharmacology & Pharmacometrics. This leader will partner deeply with Clinical Pharmacology, Pharmacometrics, Quantitative Pharmacology, and Translational Medicine stakeholders to deliver the applications, modeling environments, workflow automation, and governed operational capabilities that support CPP work end to end-from quantitative preclinical-to-clinical bridging through clinical PK/PD, dose and regimen decisions, and submission-support outputs. 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Clinical pharmacology and pharmacometrics sit at the center of that shift, shaping how teams translate preclinical insights, make dose and regimen decisions, generate regulatory evidence, and advance programs with greater speed and rigor. This role is central to building the next generation of CPP capabilities, ensuring that scientists have the tools, automation, and integrated workflows needed to improve quality, reuse, and accountability across the pipeline. If you come across a role that intrigues you but doesn't perfectly line up with your resume, we encourage you to apply anyway. You could be one step away from work that will transform your life and career. Compensation Overview: Brisbane - CA - US: $252,640 - $306,137 Cambridge Crossing: $252,640 - $306,137 Princeton - NJ - US: $229,670 - $278,306 San Diego - CA - US: $252,640 - $306,137 The starting compensation range(s) for this role are listed above for a full-time employee (FTE) basis. 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Uniquely Interesting Work, Life-changing Careers With a single vision as inspiring as "Transforming patients' lives through science ", every BMS employee plays an integral role in work that goes far beyond ordinary. Each of us is empowered to apply our individual talents and unique perspectives in a supportive culture, promoting global participation in clinical trials, while our shared values of passion, innovation, urgency, accountability, inclusion and integrity bring out the highest potential of each of our colleagues. On-site Protocol BMS has an occupancy structure that determines where an employee is required to conduct their work. This structure includes site-essential, site-by-design, field-based and remote-by-design jobs. The occupancy type that you are assigned is determined by the nature and responsibilities of your role: Site-essential roles require 100% of shifts onsite at your assigned facility. Site-by-design roles may be eligible for a hybrid work model with at least 50% onsite at your assigned facility. For these roles, onsite presence is considered an essential job function and is critical to collaboration, innovation, productivity, and a positive Company culture. For field-based and remote-by-design roles the ability to physically travel to visit customers, patients or business partners and to attend meetings on behalf of BMS as directed is an essential job function. Supporting People with Disabilities BMS is dedicated to ensuring that people with disabilities can excel through a transparent recruitment process, reasonable workplace accommodations/adjustments and ongoing support in their roles. Applicants can request a reasonable workplace accommodation/adjustment prior to accepting a job offer. If you require reasonable accommodations/adjustments in completing this application, or in any part of the recruitment process, direct your inquiries to adastaffingsupport@bms.com. Visit careers.bms.com/eeo-accessibility to access our complete Equal Employment Opportunity statement. Candidate Rights BMS will consider for employment qualified applicants with arrest and conviction records, pursuant to applicable laws in your area. If you live in or expect to work from Los Angeles County if hired for this position, please visit this page for important additional information: https://careers.bms.com/california-residents/ Data Protection We will never request payments, financial information, or social security numbers during our application or recruitment process. Learn more about protecting yourself at https://careers.bms.com/fraud-protection. Any data processed in connection with role applications will be treated in accordance with applicable data privacy policies and regulations. If you believe that the job posting is missing information required by local law or incorrect in any way, please contact BMS at TAEnablement@bms.com. Please provide the Job Title and Requisition number so we can review. Communications related to your application should not be sent to this email and you will not receive a response. Inquiries related to the status of your application should be directed to Chat with Ripley. R1602981 : Senior Dir, Clinical Pharmacology & Pharmacometrics

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Supervisory Field Support Lead - Director Financial Services Programs 3, NS

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The State of New York, established in 1778, is a longstanding public service entity for the residents of New York. Its workplace culture emphasizes dedication to public service, co

Director16 days ago

Title: Supervisory Field Support Lead - Director Financial Services Programs 3, NS Location: Albany or New York City United States Job Description: Please note: State agencies that contact job applicants do not usually request personal or financial information via text message or over the phone in connection with your response to a job posting. If you are contacted for such information by these methods, or any other method, please verify the identity of the individual before transmitting such information to that person. Note: For questions about the job posting, please contact the agency that posted this position by using the contact information provided on the "Contact" tab for the position. Review Vacancy Vacancy ID211924 - Basics - Schedule - Location - Job Specifics - How to Apply NY HELPNo AgencyFinancial Services, Department of TitleSupervisory Field Support Lead (Director Financial Services Programs 3, NS) Occupational CategoryFinancial, Accounting, Auditing Salary GradeNS Bargaining UnitM/C - Managerial/Confidential (Unrepresented) Salary RangeFrom $127507 to $160911 Annually Employment Type Full-Time Appointment Type Permanent Jurisdictional Class Exempt Class Travel Percentage 30% Workweek Mon-Fri Hours Per Week 37.5 Workday From 8 AM To 6 PM Flextime allowed? No Mandatory overtime? No Compressed workweek allowed? No Telecommuting allowed? Yes County To Be Determined Street Address Albany - One Commerce Plaza New York City - One State Street City Albany or New York City StateNY Zip Code12257 Duties Description The New York State Department of Financial Services seeks to build an equitable, transparent, and resilient financial system that benefits individuals and supports business. Through engagement, data-driven regulation and policy, and operational excellence, the Department and its employees are responsible for empowering consumers and protecting them from financial harm; ensuring the health of the entities we regulate; driving economic growth in New York through responsible innovation; and preserving the stability of the global financial system. The New York State Department of Financial Services (DFS) is seeking an experienced and motivated Supervisory Field Support Lead to join the Banking Operations team within the Banking Division. 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Duties include, but are not limited to, the following: - Establish and implements a "train the trainer" model, to provide Examiner supervisors with the knowledge, skills and abilities needed to effectively develop staff competencies - Acts as subject matter expert in examinations to observe and assess examiner job-based knowledge in applying risk assessment methodologies across key risk areas. - Supports examiners in evaluating earnings, capital, liquidity, interest rate risk, and loan review by guiding their analysis of risk components and assisting in the drafting of preliminary examination comments. - Reinforces classroom-based training principles during examinations by helping examiners apply supervisory concepts, analytical techniques, and regulatory standards in real-time field scenarios. - Acts as escalation point during on-site or remote engagements, to provide real-time feedback, guidance, and informal coaching to examiner staff Document feedback on performance, ability to demonstrate concepts and independent readiness within learning development tool. - Works with supervisors and managers to identify trends and gaps in examiner understanding and translate those into actionable recommendations for follow-up learning. - Supports the examination team by enhancing examiner readiness and improving fieldwork quality and consistency. - Reviews draft Reports of Examination to ensure findings are clearly articulated, risk assessments are well supported, and DFS standards are upheld. - Works with the DFS Training office to develop concise job aids, case studies, workshops and refreshers based on identified training gaps from exam reviews. - Collaborates with division leadership and HR to enhance onboarding, mentoring, and long-term examiner capability-building efforts. - Willingness and ability to travel up to 30%, including overnight; and - Other duties as assigned. Minimum Qualifications Preferred Qualifications - Eleven years of specialized work experience, which includes conducting or reviewing financial institution examinations, with focus on safety and soundness principles. Two years of experience must have been at a managerial level. - Substitutions: Associate degree may substitute for two years of specialized experience; bachelor's degree may substitute for four years of specialized experience; master's degree may substitute for five years of specialized experience; J.D. may substitute for six years of specialized experience; Ph.D. may substitute for seven years of specialized experience - Commissioned Examiner, or advanced certifications such as CFE or CFA. - Experience with federal or state regulatory agencies overseeing financial institutions. - Prior experience mentoring junior examiners or supporting internal training programs. - Familiarity with regulatory examination procedures, CAMELS ratings, and supervisory frameworks. - Strong knowledge of asset quality, earnings, capital, liquidity, interest rate risk, and loan review methodologies. - Demonstrated ability to review and improve written examination products (e.g., ROEs). - Strong interpersonal and communication skills; ability to coach and provide feedback diplomatically. Appointment Method: This is an appointment to a position in the exempt jurisdictional class. As such, the incumbent of this position would serve at the pleasure of the appointing authority. Additional Comments Please note that a change in negotiating unit may affect your salary, insurance and other benefits. Salary: $127,507 - $160,911 (salary commensurate with experience) Positions located within the New York City metropolitan area, as well as Suffolk, Nassau, Rockland, and Westchester Counties, are also eligible to receive an additional $4,000 annual downstate adjustment. Appointment Status: This is an appointment to a position in the exempt jurisdictional class. Appointment to this position is pending Governor Appointment's Office and Division of Budget approval. Some positions may require additional credentials or a background check to verify your identity. Address Street One Commerce Plaza Suite 301 City Albany State NY Zip Code 12257 All candidates that apply may not be scheduled for an interview. Public Service Loan Forgiveness Employment with New York State qualifies an individual for Public Service Loan Forgiveness (PSLF). This program forgives the remaining balance on any Direct Student Loans after you have made 120 qualifying monthly payments while working full-time for a U.S. federal, state, local, or tribal government or not-for-profit organization. To learn more about the program and whether you would qualify, please visit: https://studentaid.gov/manage-loans/forgiveness-cancellation/public-service AMERICANS WITH DISABILITIES ACT: REASONABLE ACCOMMODATIONS Under the Americans with Disabilities Act (ADA), the Department of Financial Services is required to provide reasonable accommodation for known physical or mental limitations of an otherwise qualified applicant with a disability if an accommodation would enable the applicant to perform the essential functions of the job. If the accommodation would constitute an undue hardship on the operations of the agency, the agency is not required to provide it. All people with disabilities are encouraged to apply to all jobs for which they meet the minimum qualifications.

New York
$127.5K - $160.9K / year