Role Description Be part of something remarkable. Use your excellent customer service skills to serve as an initial contact for patients, families, visitors, and staff. We are seeking a Patient Relations Representative to: - Perform the initial intake for incoming issues (including patient grievances/complaints and contacts from staff). - Manage grievances/complaints and other cases with low to moderate complexity. Qualifications - Associate's Degree in Business Administration, Human Resources, Communications or Health Care related field - Required - Bachelor's Degree in Social Work, Human Resources, Business Administration, Education or Health Care related field - Preferred Requirements - 6 months of experience in customer service handling service recovery and/or dispute resolution - Required - 1 year of patient contact, health care related experience - Preferred Benefits - An excellent benefits package, including health and dental insurance, paid time off, retirement plans, two-week paid parental leave and adoption assistance. - Options for a variety of schedules and shifts that offer flexibility and allow for work-life balance. - Access to great resources through the UW Health Employee Wellbeing Department that supports your emotional, financial, and physical well-being. - Tuition benefits eligibility - UW Health invests in your professional growth by helping pay for coursework associated with career advancement. - The opportunity to earn a referral bonus for referring friends, former colleagues or others to apply for open, posted positions.

Role Description The Site Health team conducts in-person, one-on-one listening sessions to ensure employees have a trusted channel to executive management. This role is responsible for planning and facilitating confidential discussions, identifying themes across feedback, and producing clear executive reporting while protecting anonymity and escalating legal or compliance concerns appropriately. - Plan and conduct on-site one-on-one listening sessions with employees across levels, functions, and geographies. - Build trust quickly and facilitate conversations in a neutral, non-leading manner; ask effective follow-up questions to clarify themes and root causes. - Maintain strict confidentiality and protect anonymity in all notes, summaries, and communications. - Identify themes, trends, and potential hotspots across multiple sessions; distinguish isolated feedback from consistent patterns. - Draft confidential, executive reports that summarize key themes and include de-identified verbatim comments. - Escalate significant legal, compliance, ethics, or safety matters via established channels, while balancing confidentiality requirements. - Partner with relevant stakeholders (e.g., BU executives, HR, Legal, Compliance, EHS, Security) as needed to ensure appropriate follow-up. - Manage session logistics end-to-end (scheduling, travel coordination inputs, intake tracking, and follow-up requests). - Continuously improve the listening-session approach and reporting templates based on feedback and outcomes. Qualifications - Demonstrated experience conducting sensitive interviews, listening sessions, investigations, or employee/partner consultations. - Strong active-listening and facilitation skills, with the ability to remain calm, neutral, and professional in emotionally charged situations. - Excellent judgment and discretion; proven ability to handle confidential information. - Executive-level writing skills: concise, structured reporting with accurate context and careful wording. - Working knowledge of escalation boundaries (e.g., legal/compliance/ethics concerns) and how to route issues appropriately. - Strong stakeholder-management skills and comfort interacting with senior leaders. - Operational rigor: strong planning, organization, and follow-through; ability to manage multiple site visits and timelines. - Willingness and ability to travel to global sites as needed. Requirements - Expected Base Pay Range (USD): 110,900 - 164,170, $ per annum. - The successful candidate’s starting base pay will be determined based on job-related skills, experience, qualifications, work location and market conditions. - The expected base pay range for this role may be modified based on market conditions. Benefits - Exceptional, comprehensive benefits that support employees at every stage - from internship to retirement. - Financial well-being, family support, mental and physical health, and recognition. - Employee stock purchase plan with a 2-year look back. - Family support programs to help balance work and home life. - Robust mental health resources to prioritize emotional well-being. - Recognition and service awards to celebrate contributions and milestones.

• Support and reduce onboarding friction with the developer community through code sample creation, debugging, direct partner engagement, and long-tail support channels • Help external developers to overcome missing functionalities or technical issues by using plugins, tools, apps, or custom scripts • Monitor external communities on Discord, Twitter, LinkedIn, and Dev.to to identify new content to create • Become a Storyblok and headless CMS authority, helping developers, partner agencies and customers to understand Storyblok and its capabilities, to easily implement a headless architecture on their projects, and to get the best from Storyblok’s features • Conduct workshops, write tutorials and documentation, attend webinars, record instructional videos, and give product demos to help developers and enterprise customers • Write sample applications, prototypes, and code samples to showcase the power and flexibility of Storyblok and the headless approach to content management • Identify and document missing pieces and technical issues in Storyblok APIs, SDKs, and services • Contribute code updates and bug fixes to Storyblok’s public open-source projects • Propose new or enhanced features for the Storyblok Headless CMS • Monitor, engage with and support the Storyblok community on various platforms • Represent Storyblok at online and in-person events • Help guide the roadmap of documentation, tutorials, and onboarding experience • Demonstrate AI literacy to leverage AI tools

Alabang (96050), Philippines, Muntinlupa City, National Capital Region (Manila) Sr. Associate, Associate Relations Summary: - To assist the Principal HR Specialist, may supervise HR Coordinators, manage and ensure day-to-day operations meet standards and achieve goals in the assigned functional area of Human Resources such as Associate Relations. General Responsibilities: 1. Provides functional support in the assigned sub-function, including but not limited to: Associate Relations - Oversees day to day management of Associate Relations (AR) administration processes - Supervises and accounts daily case management included but not limited to AR-related cases, inquiries and notifications - Liaises with associates on AR related inquiries and ensures that inquiries are responded timely and logged accurately - Prepares AR documentation and AR-related reports for audit, and must be submitted on designated time - Analyzes data - case trends, AR-related monitoring, etc - End to end handling of AR-related tasks - Conducts Learning Session, New Hire Orientation and People Manager Onboarding - Serves as an AR partner to other stakeholders - Conflict resolution and mediation 2. People Management, as applicable - Ensures individual and team productivity targets are achieved through periodic reviews and adjustments, as needed - Provides individual career development coaching to team, including relay of feedback, support for continuing education training, as well as manifestation of desired competencies, behavior, and values 3. May be assigned / rotated across related sub-functions, including but not limited to sub-functions within HR 4. All other job-related duties that may be assigned from time to time Qualifications: - College graduate or equivalent work experience - Preferably graduate of Psychology, Business Administration, Marketing, Communication Arts or other related course - 3 years working experience in related discipline, preferably with 1 year experience in supervisory role - Skills Required: - Knowledge in Philippine labor laws and regulations - Strong case management experience - Project management and process improvement - Excellent oral and written communication skills, analytical skills, customer focus - Proficient in Google Workspace and Salesforce - Amenable to work in a Mid Shift and Night Shift Schedule - Amenable to work in Alabang No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).