UW Health

Role Description Be part of something remarkable. Use your excellent customer service skills to serve as an initial contact for patients, families, visitors, and staff. We are seeking a Patient Relations Representative to: - Perform the initial intake for incoming issues (including patient grievances/complaints and contacts from staff). - Manage grievances/complaints and other cases with low to moderate complexity. Qualifications - Associate's Degree in Business Administration, Human Resources, Communications or Health Care related field - Required - Bachelor's Degree in Social Work, Human Resources, Business Administration, Education or Health Care related field - Preferred Requirements - 6 months of experience in customer service handling service recovery and/or dispute resolution - Required - 1 year of patient contact, health care related experience - Preferred Benefits - An excellent benefits package, including health and dental insurance, paid time off, retirement plans, two-week paid parental leave and adoption assistance. - Options for a variety of schedules and shifts that offer flexibility and allow for work-life balance. - Access to great resources through the UW Health Employee Wellbeing Department that supports your emotional, financial, and physical well-being. - Tuition benefits eligibility - UW Health invests in your professional growth by helping pay for coursework associated with career advancement. - The opportunity to earn a referral bonus for referring friends, former colleagues or others to apply for open, posted positions.

Role Description - Provide administrative support. - Assist with departmental projects and initiatives. - Assist in the preparation of presentations. - Update and audit records, databases, reports, etc. - Perform other miscellaneous tasks. Qualifications - Current student in a post secondary college or university (Required) - Field of study related to department (Preferred) - General customer service/administrative experience or experience in field of study (Required) Requirements - Part time, 8 hours per week, fully remote position. - The schedule will vary between 7:00 am – 5:00 pm, Monday – Friday, based on candidates availability. - No weekends, holidays, or on call. - This position is remote and won’t require any onsite work. Benefits - Options for a variety of schedules and shifts that offer flexibility and allow for work-life balance. - Access to great resources through the UW Health Employee Wellbeing Department that supports your emotional, financial, and physical well-being. - The opportunity to earn a referral bonus for referring friends, former colleagues or others to apply for open, posted positions. Company Description UW Health is committed to fostering a workplace that creates belonging for everyone and is an Equal Employment Opportunity (EEO) employer. Our respect for people shines through patient care interactions and our daily work practices as we work to embrace the knowledge, unique perspectives and qualities each employee and faculty member brings to work each day. It is the policy of UW Health to provide equal opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

Role Description Work Schedule: - 100% FTE, Monday-Friday 8:00am-4:30pm, this is a remote position Additional components of compensation may include: - Evening, night, and weekend shift differential - Overtime - On-call pay At UW Health in northern Illinois, you will have: - Competitive pay and comprehensive benefits package including: PTO, Medical, Dental, Vision, retirement, short and long-term disability, paternity leave, adoption assistance, tuition assistance - Annual wellness reimbursement - Opportunity for on-site day care through UW Health Kids - Tuition reimbursement for career advancement--ask about our fully funded programs! - Abundant career growth opportunities to nurture professional development - Strong shared governance structure - Commitment to employee voice Qualifications - High School Diploma or equivalent. Required - Associate's Degree in Business, Finance, Health Information Management, or related field. Preferred Requirements - 1 year of experience in an insurance, finance, medical, hospital, or customer service-related field. Required - Revenue Cycle (healthcare business, financial or insurance) experience. Preferred - Epic experience. Preferred Benefits - Competitive pay and comprehensive benefits package - Annual wellness reimbursement - Opportunity for on-site day care - Tuition reimbursement for career advancement - Abundant career growth opportunities - Strong shared governance structure - Commitment to employee voice Company Description UW Health is committed to fostering a workplace that creates belonging for everyone and is an Equal Employment Opportunity (EEO) employer. Our respect for people shines through patient care interactions and our daily work practices as we work to embrace the knowledge, unique perspectives and qualities each employee and faculty member brings to work each day. It is the policy of UW Health to provide equal opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

Role Description Work Schedule: - 100% FTE, full-time. - Day shift. - Remote position. - Monday through Friday, 8-hour workdays with work hours falling between 0700 - 1800; no weekends or holidays. You will work at the UW Health Carbone Cancer Center in Rockford, IL. Additional components of compensation may include: - Evening, night, and weekend shift differential - Overtime - On-call pay At UW Health in northern Illinois, you will have: - Competitive pay and comprehensive benefits package including: PTO, Medical, Dental, Vision, retirement, short and long-term disability, paternity leave, adoption assistance, tuition assistance - Annual wellness reimbursement - Opportunity for on-site day care through UW Health Kids - Tuition reimbursement for career advancement--ask about our fully funded programs! - Abundant career growth opportunities to nurture professional development - Strong shared governance structure - Commitment to employee voice Qualifications - Associates degree or higher which includes successful completion of a human anatomy and physiology course and eligible to begin course work in Cancer Registry Management. Required - Associates degree from an NCRA approved Cancer Registry Management program and eligible to take Oncology Data Specialist certification exam. Preferred Requirements - Oncology Data Specialist Certification must be obtained within 3 years of hire. Required - Oncology Data Specialist certification must be obtained within 2 years of hire. Preferred - Oncology Data Specialist certified, with more than 1 year of experience in a Cancer Registry. Preferred - Current Illinois RN license. Preferred Benefits - Competitive pay and comprehensive benefits package - Annual wellness reimbursement - Opportunity for on-site day care - Tuition reimbursement for career advancement - Abundant career growth opportunities - Strong shared governance structure - Commitment to employee voice Company Description UW Health is committed to fostering a workplace that creates belonging for everyone and is an Equal Employment Opportunity (EEO) employer. Our respect for people shines through patient care interactions and our daily work practices as we work to embrace the knowledge, unique perspectives and qualities each employee and faculty member brings to work each day. It is the policy of UW Health to provide equal opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

Role Description As an Advanced Practice Provider, you'll play an integral role in our care teams by providing high-quality, cost-effective care to patients. In this 100% virtual position, you will work at the top of your license to provide both scheduled visits and dedicated, asynchronous In-Basket cross-coverage for PCPs who are out. The ideal candidate is proficient in navigating electronic health records, has strong independent clinical judgment with the ability to safely triage and manage unfamiliar patients in a virtual setting, and is adaptable and capable of pivoting between scheduled video visits and dedicated time for asynchronous chart review. We are seeking a Nurse Practitioner OR Physician Assistant to: - Manage patient health needs as part of an interdisciplinary team through virtual primary care. - Provide valuable clinical care by assessing, diagnosing, creating treatment and management plans appropriate for age, patient acuity and clinical condition via virtual health modalities. - Be an integral part of in-basket work, workflows and coverage for team members who are out. Qualifications - If Nurse Practitioner: Master’s or Doctorate’s degree from accredited Nursing Program. - If Physician Assistant: Bachelor’s or Master’s degree from accredited PA Program. Requirements - Minimum – State of Wisconsin NP or PA licensure. - If Nurse Practitioner: - Active RN and APRN certifications and licenses, including prescriptive authority, in state(s) of practice. - Active board certification as a NP in area of clinical practice. These may include the following: Family. - If Physician Assistant: - Active PA license, including prescriptive authority, in state(s) of practice. - Active PA board certification. - All Nurse Practitioner and Physician Assistant applicants must have: Active DEA license or ability to apply for such license prior to or upon hire. Benefits UW Medical Foundation benefits Company Description UW Health is committed to fostering a workplace that creates belonging for everyone and is an Equal Employment Opportunity (EEO) employer. Our respect for people shines through patient care interactions and our daily work practices as we work to embrace the knowledge, unique perspectives and qualities each employee and faculty member brings to work each day. It is the policy of UW Health to provide equal opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. - Our physicians and staff are dedicated to providing an exceptional patient and family experience by delivering the highest quality of care in a compassionate environment. - With more than 80 primary and specialty care clinics located throughout Dane County and the surrounding areas, we are proud to have the opportunity to impact the communities we serve.

Work Schedule: 50%FTE, hours variable, this is a remote position Additional components of compensation may include: Evening, night, and weekend shift differential Overtime On-call pay At UW Health in northern Illinois, you will have: • Competitive pay and comprehensive benefits package including: PTO, Medical, Dental, Vision, retirement, short and long-term disability, paternity leave, adoption assistance, tuition assistance • Annual wellness reimbursement • Opportunity for on-site day care through UW Health Kids • Tuition reimbursement for career advancement--ask about our fully funded programs! • Abundant career growth opportunities to nurture professional development • Strong shared governance structure • Commitment to employee voice Qualifications - Graduate of an approved Registered Nursing program. Required - Must provide copy of HS diploma or equivalent, or highest level of completed degree obtained. Required Work Experience - 2 years of clinical experience in acute or ambulatory care. Required Licenses & Certifications - Current RN licensure from the State of Illinois. Required Our Commitment to Social Impact and Belonging UW Health is committed to fostering a workplace that creates belonging for everyone and is an Equal Employment Opportunity (EEO) employer. Our respect for people shines through patient care interactions and our daily work practices as we work to embrace the knowledge, unique perspectives and qualities each employee and faculty member brings to work each day. It is the policy of UW Health to provide equal opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Job Description UW Northern Illinois benefits

Work Schedule: 100%, day shift working Monday – Friday from 8:00 am – 4:30 pm. This is a work from home position. To be eligible to work remotely, you must be in an approved remote work state for UW Health. We’ve included a link below to view the full list of approved remote work states. Approved Remote Work States Listing Be part of something remarkable Join the #1 hospital in Wisconsin! We are seeking an Improvement Advisor to: - Facilitate the Root Cause Analysis processes and meetings, coaching teams in identifying causal factors and developing action items. - Coach and advise leaders, staff, and teams on continuous improvement related to patient safety events and/or concerns. - Depend on skills including critical/systems thinking, problem framing/solving, active listening, humble inquiry and data driven decision-making and measurement to drive the improvement process. - Navigate team dynamics, change management, and stakeholder engagement throughout the improvement process, often facilitating and managing strategic project work. At UW Health, you will have: - An excellent benefits package, including health and dental insurance, paid time off, retirement plans, two-week paid parental leave and adoption assistance. - Options for a variety of schedules and shifts that offer flexibility and allow for work-life balance. - Access to great resources through the UW Health Employee Wellbeing Department that supports your emotional, financial, and physical well-being. - Tuition benefits eligibility - UW Health invests in your professional growth by helping pay for coursework associated with career advancement. - The opportunity to earn a referral bonus for referring friends, former colleagues or others to apply for open, posted positions. Qualifications - Bachelor's Degree in Business Administration, Health Science, Operations Management, Industrial Engineering, or related field. 5 years of relevant quality improvement experience may be considered in lieu of degree in addition to experience below Required - Master's Degree in Business Administration, Health Care Administration, Health Science, Operations Management, Industrial Engineering, or related field Preferred Work Experience - 1 year experience with coaching teams, facilitating quality improvement; or 3 years of experience working in patient care or related job in a healthcare setting Required - Experience facilitating quality improvement in a healthcare setting Preferred Our Commitment to Social Impact and Belonging UW Health is committed to fostering a workplace that creates belonging for everyone and is an Equal Employment Opportunity (EEO) employer. Our respect for people shines through patient care interactions and our daily work practices as we work to embrace the knowledge, unique perspectives and qualities each employee and faculty member brings to work each day. It is the policy of UW Health to provide equal opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Job Description UW Hospital and Clinics benefits

Work Schedule: 100% FTE, 40 hours per week. Scheduled shifts will be Monday – Friday during normal business hours. Applicants hired into this position can work remotely from most states. This will be discussed during the interview process. To be eligible to work remotely, you must be in an approved remote work state for UW Health. We’ve included a link below to view the full list of approved remote work states. Approved Remote Work States Listing Be part of something remarkable Join the #1 hospital in Wisconsin! We are seeking a Trauma Registrar to: - Collect/abstract state and national trauma data bank elements into the Trauma Registry database on all patients meeting state or national trauma inclusion criteria. - Maintain confidentiality of the registry data and provide registry data as appropriate for research. Qualifications - Participate in and pass the AAAM’s Abbreviated Injury Scale (AIS) course within 1 year of hire (inclusive of Burns Registrar) - Participate in a trauma registry course that includes all of the following content within 1 year of hire (Inclusive of Burns Registrar): – Abstraction – Data management – Reports/report analysis – Data validation – HIPAA - Participate in an ICD-10 course or an ICD-10 refresher course every five years (Inclusive of Burns Registrar) - Each trauma registrar must accrue at least 24 hours of trauma-related CE during the verification cycle. Required Work Experience - 1 year coding experience OR previous experience working with trauma registry databases and handling medical information in a health care setting Required Licenses & Certifications - Certified Abbreviated Injury Scale Specialist (CAISS) Preferred - Certified Specialist in Trauma Registries (CSTR) Preferred Our Commitment to Social Impact and Belonging UW Health is committed to fostering a workplace that creates belonging for everyone and is an Equal Employment Opportunity (EEO) employer. Our respect for people shines through patient care interactions and our daily work practices as we work to embrace the knowledge, unique perspectives and qualities each employee and faculty member brings to work each day. It is the policy of UW Health to provide equal opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Job Description UW Hospital and Clinics benefits

Work Schedule: This is a full time, 1.0 FTE position. Shifts will be scheduled Monday – Friday. Hours may vary based on the operational needs of the department. To be eligible to work remotely, you must be in an approved remote work state for UW Health. We’ve included a link below to view the full list of approved remote work states. Approved Remote Work States Listing Be part of something remarkable Join the #1 hospital in Wisconsin! We are seeking a Senior Trauma Registrar to: - Ensure Trauma registry contains accurate, detailed, reliable and readily accessible information needed to support the operations, quality initiatives, and research of American Family Children’s Hospital. - Develop, manage, and maintain the registry data collection, validation, and reporting in conjunction with Trauma Program leadership. - Ensure compliance with local, state, and national agencies that regulate trauma care. At UW Health, you will have: - An excellent benefits package, including health and dental insurance, paid time off, retirement plans, two-week paid parental leave and adoption assistance. - Options for a variety of schedules and shifts that offer flexibility and allow for work-life balance. - Access to great resources through the UW Health Employee Wellbeing Department that supports your emotional, financial, and physical well-being. - Tuition benefits eligibility - UW Health invests in your professional growth by helping pay for coursework associated with career advancement. - The opportunity to earn a referral bonus for referring friends, former colleagues or others to apply for open, posted positions. Qualifications - Completion of ICD-10 Coding Program or equivalent experience - Completion of Association for the Advancement of Automotive Medicine (AAAM) Abbreviated Injury Scale (AIS) Coder Training - Completion of the American Trauma Society’s Trauma Registrar Course or equivalent provided by a state trauma program Required Work Experience - 2 years experience working with trauma registry databases and report writing - Experienced in handling medical information in a health care setting Required Licenses & Certifications - Certified Abbreviated Injury Scale Specialist (CAISS) - Certified Specialist in Trauma Registries (CSTR) Preferred Our Commitment to Social Impact and Belonging UW Health is committed to fostering a workplace that creates belonging for everyone and is an Equal Employment Opportunity (EEO) employer. Our respect for people shines through patient care interactions and our daily work practices as we work to embrace the knowledge, unique perspectives and qualities each employee and faculty member brings to work each day. It is the policy of UW Health to provide equal opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Job Description UW Hospital and Clinics benefits

Work Schedule: This is a full-time, 1.0 FTE position that is 100% remote. Applicants hired into this position can work remotely from most states. This will be discussed during the interview process. To be eligible to work remotely, you must be in an approved remote work state for UW Health. We’ve included a link below to view the full list of approved remote work states. Approved Remote Work States Listing Be part of something remarkable Join the #1 hospital in Wisconsin! We are seeking a Medical Coding Specialist II: - Utilize available encoder, grouper software, and other coding resources to determine the appropriate ICD-10-CM, CPT, and/or HCPCS including specialty specific codes and Evaluation and Management (E&M) codes. - Maintain an understanding and apply knowledge of National Correct Coding Initiatives (NCCI), Local Coverage Documents and National Coverage Documents (LCD/NCD) directives, Medically Unlikely Edits (MUEs), and Medicare Teaching Physician Guidelines, applying knowledge of applicable regulatory requirements and institutional guidelines to select appropriate codes and modifiers. - Responsible for resolution of pre-bill claim edits (OCE, CCI, MUE, Medical Necessity, etc.) from all Hospital Billing clinical areas. You will strive to produce the cleanest claim possible before it moves on to Billing or out to the payer. At UW Health, you will have: - An excellent benefits package, including health and dental insurance, paid time off, retirement plans, two-week paid parental leave and adoption assistance. - Options for a variety of schedules and shifts that offer flexibility and allow for work-life balance. - Access to great resources through the UW Health Employee Wellbeing Department that supports your emotional, financial, and physical well-being. - Tuition benefits eligibility - UW Health invests in your professional growth by helping pay for coursework associated with career advancement. - The opportunity to earn a referral bonus for referring friends, former colleagues or others to apply for open, posted positions. Qualifications - High School Diploma or equivalent and medical coding education Required or - In lieu of a medical coding education, an active coding certification Required - Associate's Degree in a healthcare related field Preferred Work Experience - 1 year of progressive coding experience (For HCC-specific roles, experience must be specific to HCC) Required - 2 years progressive coding experience in multiple specialties, HCC Risk adjustment Coding Preferred Licenses & Certifications - Certified Professional Coder (CPC) Upon Hire Required or - Certified Outpatient Coder (COC) Upon Hire Required or - Certified Inpatient Coder (CIC) Upon Hire Required or - Certified Coding Specialist (CCS) Upon Hire Required or - Certified Coding Specialist Physician-Based (CCS-P) Upon Hire Required or - Certified Coding Associate (CCA) Upon Hire Required or - Certified Risk Adjustment Coder (CRC) Upon Hire Required or - Registered Health Information Technician (RHIT) Upon Hire Required or - Registered Health Information Administrator (RHIA) Upon Hire Required - Registered Health Information Technician (RHIT) Preferred or - Registered Health Information Administrator (RHIA) Preferred Our Commitment to Social Impact and Belonging UW Health is committed to fostering a workplace that creates belonging for everyone and is an Equal Employment Opportunity (EEO) employer. Our respect for people shines through patient care interactions and our daily work practices as we work to embrace the knowledge, unique perspectives and qualities each employee and faculty member brings to work each day. It is the policy of UW Health to provide equal opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Job Description UW Medical Foundation benefits