This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We’re looking for a detail-oriented and proactive QA & Operations Specialist to strengthen our quality processes and help scale our testing operations across teams. - Coordinate testing efforts across multiple projects and squads - Act as the QA point-of-contact for product managers, developers, and other stakeholders - Create and maintain reusable testing documentation and workflows - Facilitate bug triage meetings and help prioritize QA focus areas - Support QA strategy implementation and process rollouts - Mentor junior and mid-level QA analysts and provide peer reviews and training sessions - Help bridge gaps between manual QA and automation efforts - Monitor QA metrics and provide insights to improve product quality and team efficiency - Collaborate with operations teams to streamline processes and ensure smooth releases Qualifications - 5+ years of experience in QA, software testing, or quality operations - Strong understanding of manual testing methodologies and QA best practices - Experience working in agile environments across multiple squads - Ability to manage priorities across parallel projects - Familiarity with bug tracking and test management tools - Strong communication skills and ability to work cross-functionally - Experience mentoring or supporting junior team members - Exposure to test automation concepts and collaboration with automation engineers - Detail-oriented mindset with strong analytical and problem-solving skills

Role Description We’re looking for a dependable and hardworking Cook to join our team. This position plays a key role in ensuring timely food presentations, smokehouse knowledge, efficient product prep, and assisting with kitchen prep and cooking tasks as needed. The ideal candidate is punctual, detail-oriented, and a team player who takes pride in providing great service both on the road and in the kitchen. - Assist with food preparation, portioning, and basic cooking duties - Maintain cleanliness and organization in work areas - Follow all food safety and sanitation guidelines - Communicate effectively with kitchen staff and management regarding product needs - Represent the company professionally and courteously at all times Qualifications - Reliable transportation - Ability to lift up to 50 lbs and stand for extended periods - Previous cook positions desired but not required - Strong communication and teamwork skills - Availability to work flexible hours, including weekends Benefits - Competitive hourly pay with opportunity for growth - Consistent schedule with two days off per week - Supportive team environment Company Description

• Own Test Automation - Build and maintain our E2E test automation framework using Playwright - Create and expand regression test suites covering critical advisor workflows—login, client views, conversation flows, insights display, and recommendation panels - Implement visual regression testing to catch UI inconsistencies across browsers and devices - Set up component-level testing with React Testing Library + Vitest for frontend isolation • Establish Quality Infrastructure - Integrate automated test suites into CI/CD pipelines (GitHub Actions) — tests run on every PR, nightly full regressions, and post-deployment smoke tests - Set up and maintain error tracking and monitoring (Sentry) to catch production issues proactively - Build test coverage dashboards so the team has visibility into what’s tested and what’s not - Own the release testing checklist—define what must pass before any deployment goes to production • Define QA Process - Create a bug taxonomy and triage process—severity levels, SLAs, reproduction templates - Manage bug tracking workflows across Linear and Notion - Define the QA sign-off process—no feature ships without QA approval on acceptance criteria - Every confirmed bug gets an automated regression test so it never recurs • Ensure Production Readiness - Audit the app end-to-end—document every user flow, edge case, and known issue - Perform cross-browser and cross-device testing—advisors use Sophie on different setups during client meetings - Establish performance baselines—load times, streaming response rendering, interaction responsiveness - Build and own the pre-launch quality gate for our production release

• You will analyze business requirements and technical specifications for both web interfaces and backend, proactively challenging architectural assumptions to prevent issues before they reach production. • You will act as a "Voice System Investigator" performing deep-dive analysis of complex call flows and media streams using packet captures (PCAPs) and server logs to identify the root cause of signaling and audio defects. • You will design and execute advanced test strategies that cover the entire communication lifecycle, ensuring seamless integration between WebRTC components, IVR logic, ACD routing, and call recording systems. • You will investigate the intersection of web application states and real-time media, debugging issues like UI/UX synchronization with agent states, call control race conditions, and WebRTC connectivity hurdles. • You will proactively simulate network impairments (latency, jitter, packet loss) and use voice quality metrics (MOS) to ensure the system remains resilient and high-performing under sub-optimal conditions. • You will drive quality improvements within an Agile environment, participating in architectural reviews and brainstorming sessions to advocate for testability and system stability. • You will mentor the team and improve QA processes, sharing your expertise in troubleshooting stateful, event-driven systems and helping to refine estimation and testing methodologies. • You will maintain technical documentation and RCA (Root Cause Analysis) reports, ensuring that complex "hard-to-reproduce" bugs are well-documented and that the team learns from every critical leak.