• You will analyze business requirements and technical specifications for both web interfaces and backend, proactively challenging architectural assumptions to prevent issues before they reach production. • You will act as a "Voice System Investigator" performing deep-dive analysis of complex call flows and media streams using packet captures (PCAPs) and server logs to identify the root cause of signaling and audio defects. • You will design and execute advanced test strategies that cover the entire communication lifecycle, ensuring seamless integration between WebRTC components, IVR logic, ACD routing, and call recording systems. • You will investigate the intersection of web application states and real-time media, debugging issues like UI/UX synchronization with agent states, call control race conditions, and WebRTC connectivity hurdles. • You will proactively simulate network impairments (latency, jitter, packet loss) and use voice quality metrics (MOS) to ensure the system remains resilient and high-performing under sub-optimal conditions. • You will drive quality improvements within an Agile environment, participating in architectural reviews and brainstorming sessions to advocate for testability and system stability. • You will mentor the team and improve QA processes, sharing your expertise in troubleshooting stateful, event-driven systems and helping to refine estimation and testing methodologies. • You will maintain technical documentation and RCA (Root Cause Analysis) reports, ensuring that complex "hard-to-reproduce" bugs are well-documented and that the team learns from every critical leak.

• Lead, mentor, and develop a team of QA Specialists • Own the QA strategy, framework, and roadmap for your team • Oversee regular audits across calls, messages, documentation, and other operational workflows • Ensure consistency, fairness, and accuracy in all evaluations • Develop and maintain SLAs, quality benchmarks, and performance expectations • Support the ongoing development and effectiveness of QA Specialists • Uphold Solace’s brand voice, values, and commitment to exceptional service • Champion a culture of continuous improvement, accountability, and excellence

Company: US0623 Sysco Technologies, LLC Sales Territory: None Zip Code: 73301 Travel Percentage: 0 Compensation Range: $94,600.00 - $142,000.00 The compensation range provided is in compliance with state specific laws. Factors that may be used to determine your actual rate of pay include your specific skills, years of experience and other factors. You may be eligible to participate in the Company's Incentive Plan. BENEFITS INFORMATION: For information on Sysco's Benefits, please visit https://SyscoBenefits.com Essential Functions: Design, develop, and maintain automated test scripts for mobile applications using Appium with Java and Selenium with Selenide. Collaborate with QA engineers, developers, and product managers to understand requirements and ensure comprehensive test coverage. Preferred Qualifications• Experience with REST, Git and Jenkins. OVERVIEW: Sysco is the global leader in foodservice distribution. With over 71,000 colleagues and a fleet of over 13,000 vehicles, Sysco operates approximately 333 distribution facilities worldwide and serves more than 700,000 customer locations. We offer our colleagues the opportunity to grow personally and professionally, to contribute to the success of a dynamic organization, and to serve others in a manner that exceeds their expectations. We're looking for talented, hard-working individuals to join our team. Come grow with us and let us show you why Sysco is at the heart of food and service. AFFIRMATIVE ACTION STATEMENT: Applicants must be currently authorized to work in the United States. We are proud to be an Equal Opportunity and Affirmative Action employer, and consider qualified applicants without regard to race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, veteran status or any other protected factor under federal, state or local law. This opportunity is available through Sysco Corporation, its subsidiaries and affiliates. Anticipated Close Date: 06/01/2026 The deadline may be extended in good faith based on business needs. The posting will be updated when the deadline is extended.

Role Description We are looking for a Manual Quality Assurance Analyst to design, execute, and manage comprehensive testing strategies that ensure the functionality, performance, and reliability of software solutions. The role involves developing end-to-end test plans, executing both manual and automated tests, and collaborating with cross-functional teams in an Agile/DevOps environment. Ideal candidates will have strong analytical skills, hands-on experience with automation tools, and a solid background in ensuring high-quality software delivery. This position will be full-time and remote. What You’ll Do - Execute Quality Assurance activities to ensure system standards and user requirements are met - Write, manage, and execute test plans - Design, write, and execute test cases and test scenarios - Leverage JIRA, SQL, and other testing tools in the execution of Quality Assurance activities - Gain understanding of operating environment, business processes, and application functionality - Experience with Mobile testing on different platforms and operating systems - Author the Test Suite - test scenarios and test cases traceable to requirements in order to validate the application deliverables - Validate data and reports using SQL and other tools (where needed) - Prioritize and plan quality control activities across a large project, and report on product quality regularly - Responsible for risk assessment for each release and contribute to bug reporting and triage - Identify, document, and track issues found during testing - Coordinate with developers and project team members to triage and resolve issues - Determine, communicate, and execute the appropriate testing strategy for each deliverable - Evaluate the performance of automation systems or processes, finds improvement opportunities - Responsible for repeatable test automation or manual at all three levels of the Agile Test Pyramid - Addresses client's requirements and resolves complex problems related to industrial automation systems architecture or process implementation Qualifications - 5-8 years of experience in the field or in a related area - Manual API testing skills - Strong Test case writing skills (Can think of positive and negative cases on the spot based on any requirements provided) - Strong testing skills - Well versed in JIRA - Can plan testing strategy for optimal proficiency and delivery - Someone that can clearly explain bugs and an approach to resolve bugs - Articulate, friendly, cheerful, outgoing personality - Can mentor team members and be a team player - Strong proactiveness, eager to learn and have the right attitude - Working knowledge of Quality testing and business process analysis, concepts, practices, and procedures in the Agile/DevOps environment - Proven ability to collaborate with technical peers and business partners Physical Demands - Ability to safely and successfully perform the essential job functions - Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc. - Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor Reasonable Accommodation Statement If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@cai.io or (888) 824 – 8111.