Phigenics

• Provide general support and coordinate a variety of administrative activities for the field service team, account management team, and external clients. • Act as a customer point of contact for issues and questions relating to their supply orders and lab reports. • Initiate testing supply orders to designated internal and client collectors. • Work with different areas of the company to ensure needed information is facilitated and received by proper personnel to complete tasks. • Manage and facilitate the Chain of Custody process for testing services. • Work in Phigenics customer software to ensure reports are properly uploaded, correct people have access, and are receiving proper notifications. • Participate as needed in monthly planning meetings to confirm orders placed, tracking, and rendered services. • Maintain an understanding of the remaining PO balance per contract so proper billing can be achieved. • A tracking system will be provided. • Maintain and update the pre-built distribution list for reports and scheduled orders. • Keep accurate records of contacts and ship to address in Phigenics designated systems. • Support account managers in facilitating retests or one-time quotes. • Pull and maintain spreadsheets for Monthly WMS scheduling and proper supply ordering. • Enter Jira Tickets for account managers: PASL requests, IT requests, Weekend Work needs, Procurement supply needs, etc., upon request. • Initiate recollection and retest supply order needs and work with field service and account managers to ensure events are scheduled and supplies ordered.

• Validate features, enhancements, and bug fixes across core SaaS workflows to confirm readiness for release. • Collaborate closely with Product, Engineering, and Support teams to understand requirements, acceptance criteria, and edge cases. • Identify, document, and track defects using clear and complete information. • Work with engineering teams to ensure timely resolution and retesting of issues. • Execute and maintain manual testing across functional, regression, smoke, and exploratory test cycles. • Create and maintain detailed test plans, test cases, and regression checklists covering core product areas and critical customer journeys.

• Identify and pursue new business opportunities within the assigned region to drive revenue growth • Develop and execute strategic prospecting plans to generate leads and build a robust sales pipeline • Engage with decision-makers at target organizations to understand their needs and position Phigenics’ solutions as the best fit • Deliver compelling presentations and proposals that clearly articulate value propositions and ROI • Negotiate and close deals to achieve or exceed sales targets and profitability goals • Collaborate with internal teams to ensure seamless onboarding and implementation for new clients • Monitor market trends and competitor activities to identify emerging opportunities and maintain a competitive edge • Represent Phigenics at industry events, conferences, and networking opportunities to build brand awareness and generate leads • Maintain accurate records of sales activities and forecasts in CRM systems to support reporting and planning

• Conduct discovery sessions with prospective customers • Translate customer needs into tailored solutions • Deliver product demonstrations and support RFP responses • Provide guidance on water management best practices • Collaborate cross-functionally to improve product offerings