• Own Test Automation - Build and maintain our E2E test automation framework using Playwright - Create and expand regression test suites covering critical advisor workflows—login, client views, conversation flows, insights display, and recommendation panels - Implement visual regression testing to catch UI inconsistencies across browsers and devices - Set up component-level testing with React Testing Library + Vitest for frontend isolation • Establish Quality Infrastructure - Integrate automated test suites into CI/CD pipelines (GitHub Actions) — tests run on every PR, nightly full regressions, and post-deployment smoke tests - Set up and maintain error tracking and monitoring (Sentry) to catch production issues proactively - Build test coverage dashboards so the team has visibility into what’s tested and what’s not - Own the release testing checklist—define what must pass before any deployment goes to production • Define QA Process - Create a bug taxonomy and triage process—severity levels, SLAs, reproduction templates - Manage bug tracking workflows across Linear and Notion - Define the QA sign-off process—no feature ships without QA approval on acceptance criteria - Every confirmed bug gets an automated regression test so it never recurs • Ensure Production Readiness - Audit the app end-to-end—document every user flow, edge case, and known issue - Perform cross-browser and cross-device testing—advisors use Sophie on different setups during client meetings - Establish performance baselines—load times, streaming response rendering, interaction responsiveness - Build and own the pre-launch quality gate for our production release

• You will analyze business requirements and technical specifications for both web interfaces and backend, proactively challenging architectural assumptions to prevent issues before they reach production. • You will act as a "Voice System Investigator" performing deep-dive analysis of complex call flows and media streams using packet captures (PCAPs) and server logs to identify the root cause of signaling and audio defects. • You will design and execute advanced test strategies that cover the entire communication lifecycle, ensuring seamless integration between WebRTC components, IVR logic, ACD routing, and call recording systems. • You will investigate the intersection of web application states and real-time media, debugging issues like UI/UX synchronization with agent states, call control race conditions, and WebRTC connectivity hurdles. • You will proactively simulate network impairments (latency, jitter, packet loss) and use voice quality metrics (MOS) to ensure the system remains resilient and high-performing under sub-optimal conditions. • You will drive quality improvements within an Agile environment, participating in architectural reviews and brainstorming sessions to advocate for testability and system stability. • You will mentor the team and improve QA processes, sharing your expertise in troubleshooting stateful, event-driven systems and helping to refine estimation and testing methodologies. • You will maintain technical documentation and RCA (Root Cause Analysis) reports, ensuring that complex "hard-to-reproduce" bugs are well-documented and that the team learns from every critical leak.

• Lead, mentor, and develop a team of QA Specialists • Own the QA strategy, framework, and roadmap for your team • Oversee regular audits across calls, messages, documentation, and other operational workflows • Ensure consistency, fairness, and accuracy in all evaluations • Develop and maintain SLAs, quality benchmarks, and performance expectations • Support the ongoing development and effectiveness of QA Specialists • Uphold Solace’s brand voice, values, and commitment to exceptional service • Champion a culture of continuous improvement, accountability, and excellence

Company: US0623 Sysco Technologies, LLC Sales Territory: None Zip Code: 73301 Travel Percentage: 0 Compensation Range: $94,600.00 - $142,000.00 The compensation range provided is in compliance with state specific laws. Factors that may be used to determine your actual rate of pay include your specific skills, years of experience and other factors. You may be eligible to participate in the Company's Incentive Plan. BENEFITS INFORMATION: For information on Sysco's Benefits, please visit https://SyscoBenefits.com Essential Functions: Design, develop, and maintain automated test scripts for mobile applications using Appium with Java and Selenium with Selenide. Collaborate with QA engineers, developers, and product managers to understand requirements and ensure comprehensive test coverage. Preferred Qualifications• Experience with REST, Git and Jenkins. OVERVIEW: Sysco is the global leader in foodservice distribution. With over 71,000 colleagues and a fleet of over 13,000 vehicles, Sysco operates approximately 333 distribution facilities worldwide and serves more than 700,000 customer locations. We offer our colleagues the opportunity to grow personally and professionally, to contribute to the success of a dynamic organization, and to serve others in a manner that exceeds their expectations. We're looking for talented, hard-working individuals to join our team. Come grow with us and let us show you why Sysco is at the heart of food and service. AFFIRMATIVE ACTION STATEMENT: Applicants must be currently authorized to work in the United States. We are proud to be an Equal Opportunity and Affirmative Action employer, and consider qualified applicants without regard to race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, veteran status or any other protected factor under federal, state or local law. This opportunity is available through Sysco Corporation, its subsidiaries and affiliates. Anticipated Close Date: 06/01/2026 The deadline may be extended in good faith based on business needs. The posting will be updated when the deadline is extended.