• Lead the day-to-day administration of global employee benefits programs • Provide oversight and direction to benefits team members on program execution • Lead coordination and governance of global benefits renewals across markets • Ensure compliance with applicable regulatory and statutory requirements • Partner with Payroll, Finance, Legal, HR Technology, and external vendors • Oversee global benefits administration platforms and related systems • Partner with HR Technology and Payroll teams • Oversee vendor relationships across multiple countries • Monitor global benefits operations performance • Support global annual benefits cycles • Maintain comprehensive documentation of global benefits policies • Provide reporting and analysis on program participation, cost trends, and vendor performance

• You act as the primary point of contact for the business applications within your area of responsibility and advise stakeholders on their usage and further development • You analyze business requirements and processes and identify suitable software solutions that fit our existing application landscape • You manage external service providers and software vendors and serve as the interface between internal stakeholders and external partners • You support the evaluation, implementation, and continuous improvement of new applications, including contract and licensing topics • You take ownership of the entire application lifecycle, from selection and implementation to ongoing optimization and enhancement • You contribute to the development of our application portfolio and support the standardization, harmonization, and integration of our systems landscape

• Orchestrate daily and weekly team processes: run syncs, planning sessions, retrospectives, asynchronous PM updates, and portfolio review reports • Manage cross-stream and cross-project dependencies and timelines, communicate conflicts to leadership for intervention • Own the full process from task intake to resolution: triage, set and track tasks, and keep all stakeholders updated on progress • Maintain effective, transparent communication with stakeholders: prepare monthly release reports and manage ad-hoc updates • Oversee process improvements and light automation (e.g., YouTrack, SQL)

• Lead the Server Onboarding team to deliver end-to-end activation of new servers at high velocity. • Oversee initial server imaging, bundled firmware updates, and automated provisioning pipelines. • Manage responses to capacity management requests that trigger new server deployments. • Perform basic post-onboard validation and ensure smooth handoff to the Platform team. • Build and maintain strong coordination with Capacity Management, Customer Success, and Solutions Engineering teams. • Develop and optimize automation scripts and validation processes to scale onboarding throughput. • Track onboarding metrics and drive continuous improvements in cycle time and first-pass success rate. • Mentor team members on provisioning best practices and support surge periods with efficient resource allocation. • Collaborate on large-scale server migration and repurposing initiatives as needed. • Contribute to documentation and knowledge sharing to reduce future onboarding toil.