• Orchestrate daily and weekly team processes: run syncs, planning sessions, retrospectives, asynchronous PM updates, and portfolio review reports • Manage cross-stream and cross-project dependencies and timelines, communicate conflicts to leadership for intervention • Own the full process from task intake to resolution: triage, set and track tasks, and keep all stakeholders updated on progress • Maintain effective, transparent communication with stakeholders: prepare monthly release reports and manage ad-hoc updates • Oversee process improvements and light automation (e.g., YouTrack, SQL)

• Lead the Server Onboarding team to deliver end-to-end activation of new servers at high velocity. • Oversee initial server imaging, bundled firmware updates, and automated provisioning pipelines. • Manage responses to capacity management requests that trigger new server deployments. • Perform basic post-onboard validation and ensure smooth handoff to the Platform team. • Build and maintain strong coordination with Capacity Management, Customer Success, and Solutions Engineering teams. • Develop and optimize automation scripts and validation processes to scale onboarding throughput. • Track onboarding metrics and drive continuous improvements in cycle time and first-pass success rate. • Mentor team members on provisioning best practices and support surge periods with efficient resource allocation. • Collaborate on large-scale server migration and repurposing initiatives as needed. • Contribute to documentation and knowledge sharing to reduce future onboarding toil.

• Lead the Platform, Lifecycle & Troubleshooting team in resolving complex incidents and platform issues. • Own server repurposing, migrations (e.g., OS/distribution upgrades), and deeper lifecycle management. • Perform and guide advanced troubleshooting for RDMA links, GPU, storage, and server-side networking. • Validate firmware choices and handle complex/ongoing firmware updates. • Provide 24/7 on-call leadership and drive incident response improvements. • Develop runbooks, automation, and self-healing processes to reduce toil and improve MTTR. • Collaborate closely with Hardware and Onboarding teams on handoffs and mixed tickets. • Partner with Engineering, Networking, and Solutions teams on technical escalations and improvements. • Mentor senior engineers and build a high-performing team focused on root-cause analysis. • Track key metrics (uptime, incident trends, migration success) and drive operational maturity.

• The Regional Business Manager is responsible for delivering the sales objectives of the company and for the management of a team of field-based territory managers. • The manager ensures that all direct reports are performing their duties, as required, providing a professional and knowledgeable interface with the healthcare community. • Works closely with the National Sales Director along with the training and marketing teams to ensure sales team has the tools, support and education needed to perform optimally • Instills Credo values, leads with integrity and enforces all Company policies • Partners with employees to maintain their professional development plans; holds employees accountable for following through on professional development commitments • Utilizes performance management processes and tools to assist in activity planning and accountability • Follows corporate sales direction and leads team to meet and exceed objectives and metrics • Collaborates with internal partners to assist in the facilitation direct reports’ work • Engages with key customers and accounts to drive the sales of the overall product portfolio