Job Closed
This listing is no longer active.
Eleos Health is a behavioral healthcare startup on a mission to set a new standard of care for the treatment of mental illness. The company’s past hiring has been for jobs with h
Implementation Manager (US, Remote)
Location
United States
Posted
112 days ago
Salary
$120K - $140K / year
Seniority
Mid Level
Job Description
Implementation Manager (US, Remote)
Eleos Health
Who is Eleos Health? Today, more people than ever are speaking publicly about their mental health. Whether it's ourselves, our friends and family or even public figures, taking care of your behavioral health is no longer a taboo, it's vital, and it's only human. Eleos is on a mission to help deliver the world's most effective behavioral care through data, measurement, and personalization. Or simply put, we want to give clinicians the support they need to do the important work only they can do . What is this opportunity? We are looking for a customer-facing Implementation Manager to join our growing CS team. The Implementation Manager will be a key member of the customer onboarding team, reporting to the Director Of Implementation. You will lead both implementation of the Eleos solution for new customers, working with key stakeholders on the customer side: IT, Clinical, Program Management, and Executive Sponsors, as well for existing customers. In addition, you will help streamline our internal processes to speed time to value. Who are you? You are someone who gets excited over the challenge of operating in a start-up setting and excels in a fast-paced environment. You love delivering tech projects and bringing them successfully to the finish line! You take pride in your superb communication skills. You are laser-focused on delivering a solution that meets the customer's needs on time. You are excited by the challenge of finding unique solutions to customers' problems, always looking to push yourself and the organization forward. How will you contribute? To ensure a successful launch, you will oversee the project management duties of new Implementations Develop and execute the implementation phase of our product with our new customers, overseeing implementations from end-to-end, from Kick-off, through technical Discovery and Initial rollout Configure key components of our system (SSO, Tele-Health, EHR integrations) Effectively communicate with customers, from executives down to the IT teams, in order to achieve successful execution Leverage the latest Eleos features/functionality to delight our customers Interface with Eleos’ team; CS team, Product, Engineering, and Leadership to ensure a successful go-live Coordinate project timelines, tasks, and development efforts to manage implementation projects and ensure we keep customers on plan and on schedule Troubleshoot with customers when issues arise and require resolution or guidance What qualifications and skills will help you to be successful?
Job Requirements
- 5+ years leading hands-on B2B, SaaS enterprise-wide implementation projects (e.g. EHR, CRM, ERP)
- Experience at a high-growth, fast-paced, innovative organization
- Strong technical configuration acumen including experience with HTML/CSS, JSON, XML
- Previous experience working directly with external customers in a post-sales role and with R&D teams within a tech environment
- Exceptional verbal and written communication, including the ability to effectively communicate and influence both business and technical individuals toward meeting objectives and delivering outcomes
- Practical problem-solving and analytical skills
- Open to 30% travel
- Some nice-to-haves are
- Interest and passion for the Healthcare/Behavioral Health world
- Experience with Citrix, Remote Desktop, etc.
- Project Management Certification
- Previous experience training users
- This is a unique opportunity to join a startup that has a meaningful impact on thousands' well-being and mental health.
- We have
- A product that positively impacts people's lives every single day.
- A team of amazing people with a shared vision and the infinite drive to make it happen
- The base pay range for this position is $120,000-$140,000 per year. The determination of what a specific employee in this job classification is paid depends on several factors, including, but not limited to, prior employment history/job-related knowledge, qualifications and skills, length of service, and geographic location.
- In addition to your compensation, we offer wide and generous health benefits, significant equity and 401(k) plans matched to 4%
- Flexible PTO + Additional mental health days off you can take any given moment simply because you need them.
- Fully remote work environment
- Opportunity to build, grow, and become highly instrumental in shaping how technology can increase the effectiveness of therapy.
Related Guides
Related Job Pages
More Implementation Specialist Jobs
Product Development Manager
KemperA Fortune 500 company formerly known as Unitrin, Kemper is one of the nation’s leading insurers, with over $2.7 billion in annual revenue and $8 billion in assets. Unitrin, found
• Lead execution of product implementations, including new product launches, product enhancements, and pricing changes. • Create detailed product specifications in partnership with pricing actuaries by combining pricing assumptions and actuarial intent with product design details, features, and rules. • Own product availability management, including evaluating competitive research, market insights, and performance data. • Develop recommendations for managing and optimizing the product portfolio. • Supervise and develop Product Analysts, providing direction, coaching, performance management, and technical guidance. • Coordinate system configuration and updates across pricing, underwriting, and policy administration platforms to support product design. • Ensure product forms, rates, underwriting rules, and system logic align with approved product specifications and regulatory requirements. • Partner with underwriting, IT, compliance, and operations teams to plan, execute, and validate product changes. • Oversee testing, validation, and reconciliation activities to confirm accurate system behavior to support product design both prior to and after implementation. • Identify and resolve implementation issues, escalating risks or delays as appropriate to ensure timely delivery. • Support regulatory filings and implementation readiness by ensuring system outputs align with filed and approved product materials. • Maintain product documentation, implementation artifacts, and audit-ready records supporting product changes. • Contribute to continuous improvement of product governance, design processes, and implementation execution.
• Optimize branch operations and enhance self-service availability • Collaborate with retail and financial institutions • Troubleshoot technical issues and provide solutions • Participate in innovation initiatives to improve customer services
• Develop and maintain HL7 and FHIR interfaces with our customers' systems, working closely with the customer's interface teams. • Lead the standardization of our interfaces across products and the creation of documentation for our interfaces. • Provide technical expertise, guidance, and support during product implementation to ensure successful customer utilization. • Work on monitoring and alerting of interface health. • Test and troubleshoot HL7 and FHIR implementations to ensure reliability and compatibility. • Facilitate end-to-end implementation testing with customers. • Provide end-to-end technical assistance for our new clients during their implementation testing process. • Collaborate with Developers and Engineers on interface-related tasks to continually improve integration methods and/or custom functionality to meet customer needs. • Provide advanced technical customer support as necessary after go-live. • Assist in mentoring and upskilling teammates in HL7 and FHIR, and acting as an internal leader in FHIR and HL7 best practices.
• Oversee onboarding and installation of new business plans • Facilitate meetings, set agendas, and follow up on deliverables • Train clients on systems and provide technical support • Escalate risks and manage timelines with internal teams
