• Develop and maintain HL7 and FHIR interfaces with our customers' systems, working closely with the customer's interface teams. • Lead the standardization of our interfaces across products and the creation of documentation for our interfaces. • Provide technical expertise, guidance, and support during product implementation to ensure successful customer utilization. • Work on monitoring and alerting of interface health. • Test and troubleshoot HL7 and FHIR implementations to ensure reliability and compatibility. • Facilitate end-to-end implementation testing with customers. • Provide end-to-end technical assistance for our new clients during their implementation testing process. • Collaborate with Developers and Engineers on interface-related tasks to continually improve integration methods and/or custom functionality to meet customer needs. • Provide advanced technical customer support as necessary after go-live. • Assist in mentoring and upskilling teammates in HL7 and FHIR, and acting as an internal leader in FHIR and HL7 best practices.

• Oversee onboarding and installation of new business plans • Facilitate meetings, set agendas, and follow up on deliverables • Train clients on systems and provide technical support • Escalate risks and manage timelines with internal teams

• Proactively guide customers through their Buildout onboarding process, from project kick-off to successful graduation, ensuring a smooth transition between steps • Define project scope, goals and deliverables to ensure alignment with your customer and manage an efficient and timely setup • Establish ongoing communication with customers during their onboarding to train them how to utilize the product, and have technical discussions on how we can implement their business workflows or data into Buildout • Monitor customers’ progress during their setup to ensure their project stays on track and get creative with ways to course correct as needed • Work closely with internal teams including Sales, Account Management, and Visual Design teams to set the right expectations, resolve issues, and ensure customers are happy with their account configuration • Support the sale of customization by identifying when the customer has needs that require work from our customization schedule and pull in the sales rep to support with pricing and contracting • Work alongside our Product team to give feedback directly from the customers about the product and to QA new features • Be the “voice of the customer”, contribute to enhancing our product training, and be willing to pivot and try new processes when something isn’t working • Become proficient in the ins-and-outs of all supported products to deliver a holistic end-to-end customer experience that keeps them raving about Buildout and coming back for more

• Lead complex implementation projects of Koronet solutions for our clients. • Act as the technical point of reference to ensure the correct operation, management, and analysis of our clients’ business processes through the use of Koronet’s platform. • Provide fast, helpful, and technically sound support to our customers via chat, email, and phone. • Troubleshoot issues and help users navigate our SaaS platform with confidence. • Document solutions and contribute to our Knowledge Base and internal documentation. • Work closely with our Product and Engineering teams to flag bugs, suggest improvements, and escalate complex cases. • Develop deep product knowledge and stay up-to-date on new features. • Communicate clearly and professionally with customers, making complex issues easy to understand. • Travel to different cities when required to provide on-site implementation and training to customers.