Field Liaison – PSC Program Operations

Program ManagerProgram ManagerFull TimeRemoteSeniorTeam 10,001+H1B SponsorCompany SiteLinkedIn

Location

Arizona + 4 moreAll locations: Arizona | Florida | North Carolina | Pennsylvania | Texas

Posted

4 days ago

Salary

0

Seniority

Senior

Bachelor Degree3 yrs expEnglish

Job Description

Field Liaison – PSC Program Operations

Johnson & Johnson

• Serve as the designated Patient Service Center (PSC) Operations point of contact for assigned Field Reimbursement team members. • Participate in regular business reviews, pipeline calls, and regional FRM/FRAD meetings. • Clearly communicate PSC services, workflows, SLAs, escalation paths, and documentation expectations with HCP offices and patients. • Compile and share PSC performance data to support field strategies and account planning. • Maintain structured feedback loops and accurate documentation of interactions in CRM and PSC case management platforms. • Triage & coordinate resolution of complex access and reimbursement issues raised by the Field Reimbursement partners. • Troubleshoot patient and account specific reimbursement challenges and assistance programs. • Identify field-reported access barriers and partner with PSC Operations leadership on process improvements.

Job Requirements

  • Bachelor's degree required - preferably in healthcare, life sciences, pharmacy, or business administration.
  • A minimum of 3 years’ experience in pharmaceutical or biotech operations, patient services, field reimbursement support, payer relations, or a closely related function.
  • Experience partnering with or supporting Field Reimbursement Managers, Field Reimbursement Associate Directors, Market Access, or Patient Support Services teams.
  • Proficiency with CRM, case management systems, and Microsoft Office tools.
  • Clear, confident communicator with strong presentation skills.
  • Highly organized, adaptable, and effective in managing multiple escalations.

Benefits

  • Inclusive work environment
  • Professional development opportunities
  • Health insurance
  • Retirement plans

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