Role Description You will be the technical backbone of our mid-market customer journey — owning everything from go-live through expansion. Sitting in the CS org, you'll translate complex business workflows into live WhatsApp automations, API integrations, and AI agent deployments on Wati and Astra. Your work directly reduces churn, shortens time-to-value, and unlocks x-sell opportunities. What you'll do - Own technical onboarding and go-live for mid-market and Enterprise accounts - Design and deploy AI agents on Astra to automate customer workflows - Build and configure WhatsApp Business API integrations, webhooks, and chatbot flows - Integrate Wati with CRMs (HubSpot, Salesforce) and third-party platforms - Consult customers on AI strategy — identify automation opportunities and drive adoption - Partner with CSMs and AMs to surface expansion signals and upsell opportunities - Serve as escalation point for complex technical issues post-launch - Contribute to internal playbooks, integration templates, and reusable assets Qualifications - 5+ years in solutions engineering, implementation, or technical CSM roles - Hands-on with REST APIs, webhooks, and integration patterns - Experience deploying or consulting on AI agents / LLM-powered workflows - Proficient with WhatsApp Business API or comparable messaging platforms - CRM integration experience — HubSpot or Salesforce preferred - Strong customer-facing communication; can translate technical complexity for business stakeholders - Self-directed; comfortable managing multiple mid-market accounts concurrently

• Own the post-sales technical execution of Abridge product deployments and expertise, ensuring we meet our partner growth goals. Be the person who instills technical confidence in our partners and internal teams alike. • Diagnose and troubleshoot technical issues across a variety of failure points like API connectivity, authentication problems, networking constraints, data inconsistencies, EHR configuration, or internal to Abridge failures and drive them to resolution so adoption and growth are never blocked. • Own higher-level technical escalations from partner-facing teams, driving issues to resolution or coordinating with engineering when deeper intervention is needed. • Proactively monitor key account integration and product health metrics, to identify optimization opportunities and address technical risks before they become partner-reported issues. • Act as the technical bridge between our partners and internal teams (Integration Engineering, Partner Success, and Implementation), ensuring clear communication, informed product development decisions based upon your expertise, and fast problem resolution. • Advise partners and internal teams on technical strategies for managing Abridge alongside complex partner-side projects, such as mergers and acquisitions, instance consolidations, EHR upgrades, and other infrastructure changes. • Serve as an internal SME over different product areas within Abridge and serve as the Partner Experience (PX) expert in product innovations with our partners. • Develop and maintain our product deployment playbook alongside our builders, including deployment guides, troubleshooting playbooks, and integration best practices that scale across all partners. • Consult on technical requirements and risks related to new feature deployments that require significant changes or additional integrations, and support partner-facing teams in feature adoption from releases. • Partner with our engineering team to develop tooling that enhances our ability to serve partners in real time, including frameworks for integration health observability. • Lead and coordinate after-hours support requirements for partner accounts when contracted to ensure the success of updates or technical changes.

Role Description The Loan Implementation Specialist is responsible for leading the successful delivery of loan implementations for financial institution clients transitioning to CSI’s NuPoint platform. This role ensures implementations are executed from initiation through go-live while maintaining a strong focus on customer experience, data accuracy, and project outcomes. This individual will serve as a client-facing leader, working closely with internal teams and bank stakeholders to guide them through the full implementation lifecycle, including documentation review, data validation, training, and on-site support. Key Responsibilities - Project Initiation - Partner with internal stakeholders to ensure a smooth transition from sales to implementation - Lead kickoff meetings and establish clear expectations with bank clients - Develop strong relationships early in the implementation lifecycle - Project Planning - Gather and review loan documentation, workflows, and requirements - Identify data mapping needs and integration points into NuPoint - Align on timelines, milestones, and deliverables with internal teams and clients - Establish clear ownership of responsibilities across CSI and the bank - Project Execution - Serve as the primary point of contact for loan implementations - Lead client engagement through regular touchpoints and status updates - Validate loan data and system configurations to ensure accuracy and readiness - Drive accountability by leading validation sessions and guiding clients through the process - Collaborate with cross-functional teams to support a streamlined implementation model - Monitoring & Controlling - Track progress against timelines, scope, and implementation milestones - Identify and manage risks, issues, and dependencies - Escalate concerns that may impact delivery or customer experience - Ensure alignment between internal teams and client stakeholders - Project Close - Support successful go-live activities, including on-site client engagement - Reinforce training and ensure readiness during conversion - Gather client feedback and ensure a smooth transition to post-implementation support - Continuous Improvement & Leadership - Contribute to CSI’s pilot initiative to enhance implementation processes - Support efforts to reduce implementation timelines and improve efficiency - Provide feedback on process improvements and evolving client engagement strategies - Take on expanded responsibilities, including training and onsite support, as the role evolves Qualifications - Minimum 2+ years of experience in loan operations, lending, or banking - Experience managing multiple priorities and working in client-facing environments - Strong communication, organization, and problem-solving skills - Ability to guide and influence clients through complex processes - Technical aptitude with Microsoft Office (Excel required) - Bachelor’s degree or equivalent experience Requirements - Experience with core banking systems - Prior experience with implementations, conversions, or onboarding - Exposure to loan systems, data mapping, or system validation - Experience working directly with financial institutions Benefits - Competitive salary - Eligibility for incentive awards based on individual and business performance - Comprehensive range of benefits Company Description As a forward-thinking software provider, Computer Services, Inc. (CSI) helps community and regional financial institutions solve their customers’ needs through open and flexible technologies. In addition to its award-winning core banking platform, these include the latest in lending, digital banking, payments, financial crime prevention, and cybersecurity. Building on its 60-year track record of personalized service, CSI is shaping the future of banking and empowering its customers to rival their competition.

Role Description We are seeking an experienced Global Site Identification Specialist to support clinical trials through targeted site identification and feasibility activities. This role plays a critical part in ensuring the selection of high-performing investigative sites aligned with study requirements. Working closely with global study teams, you will combine clinical expertise, data analysis, and operational insight to identify, evaluate, and engage potential sites across Europe. Key Responsibilities - Conduct global site identification and feasibility activities to support clinical trial start-up - Analyze data sources and study requirements to identify and prioritize suitable investigator sites - Review clinical trial protocols and translate study requirements into clear site profiles - Perform site vetting and qualification assessments based on feasibility criteria and site capabilities - Lead and manage site outreach activities, including initial engagement and follow-up - Support the development and distribution of feasibility questionnaires (FQ) - Manage CDA collection, tracking, and follow-up to ensure timely execution - Track feasibility responses and maintain accurate documentation - Collaborate cross-functionally with study teams, start-up, and local stakeholders - Ensure clear, timely, and professional communication with internal teams and external sites Qualifications - Degree in Life Sciences or related clinical background - Prior experience in clinical research, ideally as a Clinical Research Associate (CRA) or similar role - Strong understanding of clinical trial processes and site feasibility - Proven ability to read and interpret clinical trial protocols - Experience in site identification, feasibility, or site activation is highly preferred - Familiarity with CDA and feasibility questionnaire processes - Strong data analysis skills and ability to synthesize insights from multiple sources - Excellent communication skills (written and verbal) - Strong organizational and tracking capabilities, with attention to detail - Ability to manage multiple activities and stakeholders simultaneously - Proactive and solution-oriented mindset - Comfortable working in a remote, global, cross-functional environment - Excellent English language skills, any additional European language a plus Benefits - The potential base pay range for this role, when annualized, is zł105,900.00 - zł196,600.00 - The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time) - Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits Company Description IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com