WATI

• Engage and convert high-intent leads through outbound follow-ups, warm lead activation, and pipeline engagement activities. • Support the sales team by generating and qualifying outbound leads and building sales pipeline opportunities. • Engage with prospects to understand their use cases, business requirements, pain points, and urgency. • Conduct product walkthroughs and demos for prospective customers. • Respond to customer and prospect inquiries through chat, tickets, and other support channels professionally and efficiently. • Qualify leads based on use case, deal size, urgency, and product fit. • Assist prospects in moving from initial interest to product adoption by providing guidance on platform capabilities and workflows. • Maintain accurate lead and conversation tracking within CRM and ticketing systems. • Collaborate closely with Sales, Product, Onboarding, and Support teams to ensure smooth customer engagement. • Handle multiple customer conversations simultaneously while effectively prioritizing urgent or high-value opportunities. • Stay updated on product enhancements, AI capabilities, automation workflows, APIs, and integrations.

• Qualify inbound leads — engage, score, and route leads to AEs with speed and precision • Own outbound prospecting — identify, research, and reach out to target accounts across key Indonesia verticals (e-commerce, retail, fintech, education, F&B) • Run group demos — lead scalable product demos for prospect cohorts, articulating Wati's value clearly and compellingly • Maintain and improve the outbound system — manage sequences, update CRM hygiene, test messaging, and flag what's working (and what isn't) to continuously improve pipeline quality • Collaborate with AEs — hand off qualified opportunities with full context so nothing falls through the cracks • Hit your numbers — weekly activity targets, MQL-to-SQL conversion rates, and pipeline contribution goals

• Using Wati’s brand guidelines, create: **Landing pages** - Design landing page visuals and page sections - Create supporting illustrations, banners, icons, and assets - Work with internal teams to maintain visual consistency **Social media creatives** - Design LinkedIn posts, carousels, ads, banners, and campaign creatives **Videos** - Edit simple product videos, promotional videos, and short-form content **Animations** - Create lightweight motion graphics, GIFs, and simple product animations **Event collaterals** - Design banners, brochures, booth creatives, presentations, and event assets

• Own the product strategy and roadmap for building native integrations, strong APIs and an Agent friendly platform • Identify high-impact integration and ecosystem opportunities by analyzing developer needs, Agent behaviours, partner platforms, and competitive landscapes**- Work closely with engineering to define APIs, SDKs, auth, and extensibility primitives that scale and are easy to adopt**- Build a product-led partnerships strategy that turns integrations into a repeatable demand and revenue channel**- Lead 0→1 and early-scale experiments for new integrations, marketplaces and communities; measuring adoption, activation, and revenue impact **- Collaborate with sales, partnership and marketing teams to launch, position, and grow integrations and drive adoption amongst developer communities**- Synthesize learnings and present clear recommendations to leadership

• Develop and localize Wati’s partner strategy for LATAM, ensuring strong alignment with global frameworks • Build scalable processes for partner acquisition, onboarding, enablement, and performance management • Define and implement KPIs, reporting structure, and partner segmentation (IPP) • Establish a structured partner lifecycle model, from recruitment to activation and growth • Lead and develop the current partner team (hunter + farmer roles) • Build team rituals, performance tracking, and accountability frameworks • Coach and support the team to improve execution, productivity, and results • Collaborate cross-functionally with Sales, Marketing, CS, and Product teams • Own partner acquisition operation for Mexico and Latam (spanish speaking countries) • Personally drive high-value partnerships, especially in key markets • Build and manage a strong pipeline of agencies, resellers, and solution partners • Identify and engage partners aligned with our Ideal Partner Profile (IPP) • Drive partner activation, engagement, and revenue contribution • Establish scalable models for partner enablement and co-selling • Monitor partner performance and implement actions to increase productivity • Build long-term relationships with strategic partners • Act as the main point of contact between LATAM and the global partnerships team • Adapt global initiatives, tools, and programs to local market needs • Provide structured feedback and insights from LATAM to influence global strategy

Wati is the world's leading WhatsApp-first conversational growth platform, empowering businesses to build deeper customer relationships and accelerate revenue growth. Trusted and loved by over 16,000 customers across 190+ countries, Wati has established itself as the premier choice for businesses leveraging WhatsApp and other messaging channels to connect with customers on their platform of choice. In a world where real-time interactions drive growth, Wati's story is all about business growth through conversations. At Wati, we believe that every conversation matters, whether it's engaging a first-time prospect, nurturing a qualified lead, or deepening relationships with loyal clients. We transform these conversations into opportunities for building relationships, and strong relationships lead to increased revenue. Our Platform The AI-native platform simplifies complex business operations by bringing all customer interactions under one intelligent roof. Designed for scalability and ease of use, our solution delivers a measurable ROI while adapting to businesses of all sizes, from emerging startups to established enterprises. Our Backing & Partnerships Wati is proudly backed by world-class investors including Tiger Global, Sequoia Capital, DST Global, and Shopify. As a Premium-tier Partner of Meta, Google, and WhatsApp, we maintain the highest standards of integration and platform excellence. About the Role We are looking for a Partner Team Lead to drive and scale our partner ecosystem across Latin America, with a strong focus on Mexico and Colombia. This is a hybrid leadership + hands-on role, responsible for both building and executing our regional partner strategy. You will lead the current partner team while actively contributing to partner acquisition, enablement, and revenue growth. You will work closely with the global partnerships team to localize and operationalize our partner model, ensuring it is adapted to the realities of the LATAM market and capable of scaling efficiently. What You’ll Do Partner Strategy & Program Development - Develop and localize Wati’s partner strategy for LATAM, ensuring strong alignment with global frameworks - Build scalable processes for partner acquisition, onboarding, enablement, and performance management - Define and implement KPIs, reporting structure, and partner segmentation (IPP) - Establish a structured partner lifecycle model, from recruitment to activation and growth Team Leadership - Lead and develop the current partner team (hunter + farmer roles) - Build team rituals, performance tracking, and accountability frameworks - Coach and support the team to improve execution, productivity, and results - Collaborate cross-functionally with Sales, Marketing, CS, and Product teams Partner Acquisition (Inbound & Outbound) - Own partner acquisition operation for Mexico and Latam (spanish speaking countries) - Personally drive high-value partnerships, especially in key markets - Build and manage a strong pipeline of agencies, resellers, and solution partners - Identify and engage partners aligned with our Ideal Partner Profile (IPP) Partner Management & Growth - Drive partner activation, engagement, and revenue contribution - Establish scalable models for partner enablement and co-selling - Monitor partner performance and implement actions to increase productivity - Build long-term relationships with strategic partners Cross-Regional & Global Alignment - Act as the main point of contact between LATAM and the global partnerships team - Adapt global initiatives, tools, and programs to local market needs - Provide structured feedback and insights from LATAM to influence global strategy

• Design and build systems to automate:Lead routing，Pipeline movement，Lifecycle workflows • Sync data across CRM, billing, product, and support tools • Own systems end-to-end: Discovery → Build → Rollout → Adoption → Iteration • Build sales automation workflows, account intelligence systems, and pipeline infrastructure • Develop expansion and churn detection engines • Create real-time signals for:Sales prioritization，Expansion opportunities，Retention risks • Build AI-powered systems to:Qualify and enrich leads，Detect buying signals and prioritize accounts，Surface deal risks and recommend next-best actions • Automate repetitive decision-making across GTM workflows using LLMs and agents • Transform CRM, product usage, campaign, and conversation data into actionable insights • Build systems that provide real-time intelligence to revenue teams • Continuously improve:Conversion rates，Speed to lead，Pipeline velocity，Sales productivity • Define success metrics and own outcomes end-to-end • Operate with a strong focus on measurable business impact • Continuously iterate and improve systems based on performance and feedback

About Wati  Started as a WhatsApp team inbox in 2020, Wati has evolved into a full revenue orchestration system that goes beyond a single platform. We empower businesses that sell, support, and grow through conversations by observing customer intent in real-time, deciding the next best revenue action, and executing it seamlessly across marketing, sales, and support—all within WhatsApp and connected messaging channels. Our Platform & AI Capabilities  Wati is designed for scalability and intelligence. Our AI-native platform simplifies complex customer communication operations through a unified inbox, a robust multi-channel messaging infrastructure, and no-code automation. At the heart of our solution is Astra, our intelligent AI layer, which helps you create AI Agents for all customer interactions and all your messaging platforms. By integrating AI agents into the ecosystem, we enable businesses of all sizes to deliver measurable ROI and build deeper customer relationships. Our Backing & Partnerships  Trusted by over 16,000 customers across 190+ countries, Wati is proudly backed by world-class investors including Tiger Global, Sequoia Capital, DST Global, and Shopify. As a Premium-tier Partner of Meta and Google, we maintain the highest standards of platform excellence and integration. About the Role We are looking for a GTM Engineer – Revenue Technology (AI & Automation) to design and build the systems that power our go-to-market engine across LATAM markets. You will work across Sales, Marketing, Customer Success, and RevOps to understand how GTM operates in reality (not just how it is documented), and translate that into scalable, intelligent systems. Your goal is to turn fragmented tools, workflows, and data into a unified, automated, AI-powered revenue engine, while enabling regional teams to operate faster and more effectively. What You Will Do Build & Scale GTM Systems - Design and build systems to automate:Lead routing，Pipeline movement，Lifecycle workflows - Sync data across CRM, billing, product, and support tools - Own systems end-to-end: Discovery → Build → Rollout → Adoption → Iteration Develop Automation & Revenue Infrastructure - Build sales automation workflows, account intelligence systems, and pipeline infrastructure - Develop expansion and churn detection engines - Create real-time signals for:Sales prioritization，Expansion opportunities，Retention risks AI & Intelligent Systems - Build AI-powered systems to:Qualify and enrich leads，Detect buying signals and prioritize accounts，Surface deal risks and recommend next-best actions - Automate repetitive decision-making across GTM workflows using LLMs and agents Data & Insights - Transform CRM, product usage, campaign, and conversation data into actionable insights - Build systems that provide real-time intelligence to revenue teams - Continuously improve:Conversion rates，Speed to lead，Pipeline velocity，Sales productivity Ownership & Impact - Define success metrics and own outcomes end-to-end - Operate with a strong focus on measurable business impact - Continuously iterate and improve systems based on performance and feedback

About Wati  Started as a WhatsApp team inbox in 2020, Wati has evolved into a full revenue orchestration system that goes beyond a single platform. We empower businesses that sell, support, and grow through conversations by observing customer intent in real-time, deciding the next best revenue action, and executing it seamlessly across marketing, sales, and support—all within WhatsApp and connected messaging channels. Our Platform & AI Capabilities  Wati is designed for scalability and intelligence. Our AI-native platform simplifies complex customer communication operations through a unified inbox, a robust multi-channel messaging infrastructure, and no-code automation. At the heart of our solution is Astra, our intelligent AI layer, which helps you create AI Agents for all customer interactions and all your messaging platforms. By integrating AI agents into the ecosystem, we enable businesses of all sizes to deliver measurable ROI and build deeper customer relationships. Our Backing & Partnerships  Trusted by over 16,000 customers across 190+ countries, Wati is proudly backed by world-class investors including Tiger Global, Sequoia Capital, DST Global, and Shopify. As a Premium-tier Partner of Meta and Google, we maintain the highest standards of platform excellence and integration. About the Role We are looking for a GTM Engineer – Revenue Technology (AI & Automation) to design and build the systems that power our go-to-market engine across LATAM markets. You will work across Sales, Marketing, Customer Success, and RevOps to understand how GTM operates in reality (not just how it is documented), and translate that into scalable, intelligent systems. Your goal is to turn fragmented tools, workflows, and data into a unified, automated, AI-powered revenue engine, while enabling regional teams to operate faster and more effectively. What You Will Do Build & Scale GTM Systems - Design and build systems to automate:Lead routing，Pipeline movement，Lifecycle workflows - Sync data across CRM, billing, product, and support tools - Own systems end-to-end: Discovery → Build → Rollout → Adoption → Iteration Develop Automation & Revenue Infrastructure - Build sales automation workflows, account intelligence systems, and pipeline infrastructure - Develop expansion and churn detection engines - Create real-time signals for:Sales prioritization，Expansion opportunities，Retention risks AI & Intelligent Systems - Build AI-powered systems to:Qualify and enrich leads，Detect buying signals and prioritize accounts，Surface deal risks and recommend next-best actions - Automate repetitive decision-making across GTM workflows using LLMs and agents Data & Insights - Transform CRM, product usage, campaign, and conversation data into actionable insights - Build systems that provide real-time intelligence to revenue teams - Continuously improve:Conversion rates，Speed to lead，Pipeline velocity，Sales productivity Ownership & Impact - Define success metrics and own outcomes end-to-end - Operate with a strong focus on measurable business impact - Continuously iterate and improve systems based on performance and feedback

• Partner with hiring managers to define hiring needs and role requirements • Manage full-cycle recruitment: sourcing, screening, and offer management • Build strong talent pipelines across LATAM using LinkedIn and relevant communities • Drive efficient hiring processes using ATS tools (Workable) and AI-enabled workflows • Coordinate interviews and deliver a seamless, professional candidate experience • Support offer preparation, salary proposals, and onboarding processes • Track hiring progress and generate insights to improve recruitment effectiveness • Stay informed on LATAM market trends and contribute to employer branding initiatives