• Own the post-sales technical execution of Abridge product deployments and expertise, ensuring we meet our partner growth goals. Be the person who instills technical confidence in our partners and internal teams alike. • Diagnose and troubleshoot technical issues across a variety of failure points like API connectivity, authentication problems, networking constraints, data inconsistencies, EHR configuration, or internal to Abridge failures and drive them to resolution so adoption and growth are never blocked. • Own higher-level technical escalations from partner-facing teams, driving issues to resolution or coordinating with engineering when deeper intervention is needed. • Proactively monitor key account integration and product health metrics, to identify optimization opportunities and address technical risks before they become partner-reported issues. • Act as the technical bridge between our partners and internal teams (Integration Engineering, Partner Success, and Implementation), ensuring clear communication, informed product development decisions based upon your expertise, and fast problem resolution. • Advise partners and internal teams on technical strategies for managing Abridge alongside complex partner-side projects, such as mergers and acquisitions, instance consolidations, EHR upgrades, and other infrastructure changes. • Serve as an internal SME over different product areas within Abridge and serve as the Partner Experience (PX) expert in product innovations with our partners. • Develop and maintain our product deployment playbook alongside our builders, including deployment guides, troubleshooting playbooks, and integration best practices that scale across all partners. • Consult on technical requirements and risks related to new feature deployments that require significant changes or additional integrations, and support partner-facing teams in feature adoption from releases. • Partner with our engineering team to develop tooling that enhances our ability to serve partners in real time, including frameworks for integration health observability. • Lead and coordinate after-hours support requirements for partner accounts when contracted to ensure the success of updates or technical changes.

• Leading the successful delivery of loan implementations for financial institution clients transitioning to CSI’s NuPoint platform • Ensuring implementations are executed from initiation through go-live while maintaining a strong focus on customer experience, data accuracy, and project outcomes • Serving as a client-facing leader • Working closely with internal teams and bank stakeholders to guide them through the implementation lifecycle • Developing strong relationships early in the implementation lifecycle • Gathering and reviewing loan documentation, workflows, and requirements • Identifying data mapping needs and integration points into NuPoint • Aligning on timelines, milestones, and deliverables with internal teams and clients • Leading client engagement through regular touchpoints and status updates • Validating loan data and system configurations to ensure accuracy and readiness • Tracking progress against timelines, scope, and implementation milestones • Supporting successful go-live activities and gathering client feedback

Role Description We are seeking an experienced Global Site Identification Specialist to support clinical trials through targeted site identification and feasibility activities. This role plays a critical part in ensuring the selection of high-performing investigative sites aligned with study requirements. Working closely with global study teams, you will combine clinical expertise, data analysis, and operational insight to identify, evaluate, and engage potential sites across Europe. Key Responsibilities - Conduct global site identification and feasibility activities to support clinical trial start-up - Analyze data sources and study requirements to identify and prioritize suitable investigator sites - Review clinical trial protocols and translate study requirements into clear site profiles - Perform site vetting and qualification assessments based on feasibility criteria and site capabilities - Lead and manage site outreach activities, including initial engagement and follow-up - Support the development and distribution of feasibility questionnaires (FQ) - Manage CDA collection, tracking, and follow-up to ensure timely execution - Track feasibility responses and maintain accurate documentation - Collaborate cross-functionally with study teams, start-up, and local stakeholders - Ensure clear, timely, and professional communication with internal teams and external sites Qualifications - Degree in Life Sciences or related clinical background - Prior experience in clinical research, ideally as a Clinical Research Associate (CRA) or similar role - Strong understanding of clinical trial processes and site feasibility - Proven ability to read and interpret clinical trial protocols - Experience in site identification, feasibility, or site activation is highly preferred - Familiarity with CDA and feasibility questionnaire processes - Strong data analysis skills and ability to synthesize insights from multiple sources - Excellent communication skills (written and verbal) - Strong organizational and tracking capabilities, with attention to detail - Ability to manage multiple activities and stakeholders simultaneously - Proactive and solution-oriented mindset - Comfortable working in a remote, global, cross-functional environment - Excellent English language skills, any additional European language a plus Benefits - The potential base pay range for this role, when annualized, is zł105,900.00 - zł196,600.00 - The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time) - Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits Company Description IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com

Role Description We are seeking a Freelance Site Feasibility Specialist to support the successful identification and selection of investigator sites across Europe. This role is highly operational and site-facing, focusing on feasibility outreach, data collection, and tracking, while ensuring high standards of communication, organization, and confidentiality. You will work closely with internal study teams and external sites to gather key information that supports efficient study start-up and site selection. Key Responsibilities - Conduct site-facing outreach to investigators and study sites across Europe - Distribute feasibility questionnaires and follow up to ensure timely responses - Act as a key point of contact for feasibility-related communication - Support the collection of feasibility data (SSQ, site information, etc.) - Track responses and maintain accurate records in internal systems - Ensure timely reporting of feasibility status to stakeholders - Assist with data entry and monitoring of feasibility responses - Coordinate and support the collection of Confidentiality Disclosure Agreements (CDAs) - Ensure proper tracking and documentation of all agreements - Maintain compliance with internal processes and timelines - Maintain clear and professional communication with sites and internal teams - Collaborate with study start-up, site identification, and project teams - Provide regular updates on feasibility progress and any challenges Qualifications - Experience in clinical research (CRO, pharma, biotech) - Minimum of 2-3 years in site feasibility, site ID, or study start-up - Strong organizational and tracking skills - Excellent communication skills (written and verbal) - Experience working with feasibility questionnaires (SSQ) and CDA collection processes - Ability to manage multiple sites and timelines simultaneously - Fluent in English (additional European languages are a plus) Benefits - The potential base pay range for this role, when annualized, is zł105,900.00 - zł196,600.00. - The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). - Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.