Abridge

• Own a payer revenue target and the metrics that measure success; build, manage, and close a pipeline of national and regional health plans • Articulate the value of Abridge's platform to payer executives—risk adjustment accuracy, how gaps in care impact quality measures, and reduced denials—captured prospectively in the clinical workflow • Develop territory and account plans that penetrate new payer accounts and expand existing relationships into multi-year agreements • Leverage Abridge's health system partner base to source payer opportunities and build joint provider–payer value propositions • Navigate payer buying centers—actuarial, network, quality/Stars, medical economics, CMO, and innovation/digital health—and build relationships with C-level decision makers • Work with payers to define success criteria for initial usage and convert pilots and early deployments into long-term customer agreements • Partner with Strategic Finance and RevOps to build the ROI and economic models (PMPM, outcomes-based) that resonate with payer economics • Feed market intelligence from payer prospects and health system customers back to Product to inform priorities—contributing to, not owning, product strategy • Work cross-functionally with Product, Partner Experience, Marketing, and Legal to enable customer launch and success • Represent Abridge externally at payer industry events and in executive conversations across the payer ecosystem

Role Description Want to work on building out security from the ground up at the leading edge of AI in healthcare globally? We're looking for a very experienced and highly motivated Senior or Staff Infrastructure Security Engineer to join our team as one of the first engineers on the Abridge Security team. In this role, you'll be a key technical leader, driving key initiatives that shape our product, infrastructure, and engineering practices. You'll work cross-functionally with product and engineering teams to: - Integrate security seamlessly - Automate security capabilities and controls - Design and implement high-scale infrastructure and data pipelines - Mentor others to build secure-by-default systems at scale in the age of AI This position requires deep technical expertise, a builder's mindset, and excellent communication skills to influence security culture across the organization. This is a greenfield opportunity to architect the way forward for security at Abridge. You will thrive here if you are passionate about building 0 → 1 and believe that modern security is, at its core, a large-scale data and automation challenge. Qualifications - 8+ years of software engineering experience, including 5+ years of infrastructure-as-code experience in a cloud-first organization - Experience in cloud-native environments (GCP or AWS) - Expert proficiency in at least one modern general-purpose language (Python is a plus) - Demonstrated ability to drive large, cross-functional technical projects - Experience designing for high availability and scale Requirements - Develop and maintain self-service platforms for security teams - Write production-grade services to automate complex security workflows - Establish automated security guardrails and golden path modules - Design, build, and operate high-scale data pipelines for security telemetry - Partner with platform and product engineering to integrate security requirements - Influence the selection of our security stack and establish engineering standards Benefits - 14 paid holidays, flexible PTO for salaried employees, and accrued time off for hourly employees - Comprehensive Health Plans: Medical, Dental, and Vision coverage for all full-time employees and their families - Generous HSA Contribution for those choosing a High Deductible Health Plan - Generous paid parental leave for all full-time employees - Resources and financial support for family building - 401(k) Matching to help invest in your future - Tax-free funds for personal device usage - Access to Flexible Spending Accounts (FSA) and Commuter Benefits - Monthly contributions for fitness, professional development, coworking, and more - Dedicated access to therapy and coaching for mental health support - Paid Sabbatical Leave after 5 years of employment - Competitive compensation and equity grants for full-time employees - ... and much more!

• Drive booking for net new customers and expansion of pilot opportunities • Articulate value of Abridge solution and technology to Health Systems executives and clinicians • Develop pipeline within an assigned region to penetrate new accounts and create opportunities for Abridge solutions • Work with health systems to define success criteria for initial Abridge usage and convert pilots into long-term customer agreements • Execute recommended activities with prospective customers in alignment with the sales process to advance evaluation of Abridge solutions and drive opportunities to closure • Build relationships with key decision makers and C-Level executives within IDNs and work directly with Physicians and Physician Services executives • Develop account plans to fully deploy Abridge solutions by working with customers to build roadmaps for future expansion • Work cross-functionally with relevant team members including product, implementations, support, legal, and marketing to enable customer success • Proactively develops and expands network of relationships to generate opportunities • Serve as an ambassador for Abridge in representing the company and our thoughtful approach to generative AI uses in healthcare environments

• Own the post-sales technical execution of Abridge product deployments and expertise, ensuring we meet our partner growth goals. Be the person who instills technical confidence in our partners and internal teams alike. • Diagnose and troubleshoot technical issues across a variety of failure points like API connectivity, authentication problems, networking constraints, data inconsistencies, EHR configuration, or internal to Abridge failures and drive them to resolution so adoption and growth are never blocked. • Own higher-level technical escalations from partner-facing teams, driving issues to resolution or coordinating with engineering when deeper intervention is needed. • Proactively monitor key account integration and product health metrics, to identify optimization opportunities and address technical risks before they become partner-reported issues. • Act as the technical bridge between our partners and internal teams (Integration Engineering, Partner Success, and Implementation), ensuring clear communication, informed product development decisions based upon your expertise, and fast problem resolution. • Advise partners and internal teams on technical strategies for managing Abridge alongside complex partner-side projects, such as mergers and acquisitions, instance consolidations, EHR upgrades, and other infrastructure changes. • Serve as an internal SME over different product areas within Abridge and serve as the Partner Experience (PX) expert in product innovations with our partners. • Develop and maintain our product deployment playbook alongside our builders, including deployment guides, troubleshooting playbooks, and integration best practices that scale across all partners. • Consult on technical requirements and risks related to new feature deployments that require significant changes or additional integrations, and support partner-facing teams in feature adoption from releases. • Partner with our engineering team to develop tooling that enhances our ability to serve partners in real time, including frameworks for integration health observability. • Lead and coordinate after-hours support requirements for partner accounts when contracted to ensure the success of updates or technical changes.

• Build and maintain strong executive, operational, and technical relationships across your health system partners — going wide enough to ensure no critical relationship is a single point of failure, and deep enough that partners see Abridge as indispensable. • Be the first call your partners make — serving as the primary point of contact and providing clear, timely, and reliable communication that earns confidence at every touchpoint and keeps all stakeholders informed and aligned. • Act as a trusted advisor to health system leaders, offering strategic guidance and best practices that connect Abridge’s capabilities to the partner’s clinical and operational priorities. • Know your partner data inside and out — usage trends, adoption patterns, growth potential — and use it to spot early signals, get ahead of risk, and build a compelling, data-backed story for every stakeholder conversation. • Conduct regular executive business reviews with key stakeholders, assessing product performance, sharing value attainment, and aligning around continued opportunity to expand impact. • Collaborate with the sales team to identify and advance expansion opportunities, outlining goals, milestones, and action plans and presenting new features and solutions with clear articulation of benefits and ROI. • Track partner expansion metrics and contribute directly to revenue growth and retention targets. • Build deep, trusted relationships with clinicians and healthcare professionals across your strategic customers — understanding their workflows, pain points, and objectives well enough to anticipate needs before they surface. • Offer guidance and best practices that genuinely move the needle for clinicians — connecting Abridge’s capabilities directly to their workflows, productivity, and patient outcomes. • Provide product training and onboarding support to clinicians, ensuring a smooth transition and optimal utilization of our solutions. • Proactively identify and address any issues or concerns raised by clinicians, collaborating with internal teams to provide timely resolutions. • Monitor clinician satisfaction and adoption data closely, identifying early signals of engagement or friction and converting them into targeted interventions that drive scaled, sustainable utilization. • Partner internally across sales, product, and other cross-functional teams to drive partner growth, remove barriers to adoption, and ensure partners experience Abridge at its best. • Serve as the voice of the customer internally, sharing partner insights, feedback, and success stories to drive product and service improvements. • Contribute to the development of partner success resources and best practices, such as case studies, engagement materials, and new communication strategies, ensuring your wins become team wins

Role Description We are seeking an experienced and strategic Solution Lead - Revenue Cycle to join our Solution Design organization. In this role, you will act as the primary subject matter expert, bridging the gap between clinical documentation, revenue cycle operations, and technology implementation. You will provide strategic insights, expert guidance, and consultative support to our commercial team and directly engage with senior healthcare executives, clearly translating the value of Abridge’s solutions within multiple areas of revenue cycle management and CDI. What You’ll Do - Domain Expertise and Advocacy: Act as the primary resource on Revenue Cycle and Clinical Documentation Improvement for our sales and partner success teams, demonstrating the tangible financial and clinical outcomes delivered by Abridge’s solutions. - Strategic Commercial Support: Collaborate closely with the commercial organization to support client engagements, demos, and strategic discussions, emphasizing financial impact, improved documentation accuracy, coding optimization, and revenue integrity. - Executive-Level Engagement: Engage directly with senior healthcare executives, including CFOs, CIOs, Revenue Cycle leaders, CDI directors, and clinical leadership to communicate the strategic value and ROI of Abridge solutions. - Solution Development & Feedback: Establish and manage a structured feedback loop by capturing the voice of the customer and collaborating directly with Product Management, Engineering, and Implementation teams to ensure our Revenue Cycle and CDI solutions align closely with industry best practices, customer requirements, and emerging market needs. - Thought Leadership: Serve as a visible leader within the industry, representing Abridge at conferences, industry panels, webinars, and customer advisory sessions to reinforce our market presence and thought leadership in revenue cycle and CDI. - Product Expertise and Collaboration: Serve as the primary product expert for the commercial team, collaborating closely with the Product team to ensure alignment between customer needs, solution capabilities, and product roadmap. Qualifications - Extensive background in Revenue Cycle operations and Clinical Documentation Improvement, including coding optimization, documentation accuracy, denials management, and revenue integrity. - Demonstrated experience implementing, integrating, or supporting healthcare technologies, specifically those targeting revenue cycle management, CDI solutions, or related platforms. - Exceptional ability to articulate complex financial, clinical, and technical concepts clearly to senior executives and clinical leaders. - Proven success in cross-functional collaboration, influencing without direct authority, and serving as a trusted advisor both internally and externally. - Strong capability in analyzing complex workflows, revenue opportunities, compliance requirements, and translating these insights into actionable recommendations and solutions. Requirements - Bachelor’s degree required; advanced degree preferred (e.g., MBA, MHA). - Prior experience working in or with major healthcare systems, health-tech companies, or revenue cycle consultancies. - Proven experience engaging and influencing senior-level stakeholders in healthcare finance and revenue cycle management. - This role requires 25% travel. Benefits - Generous Time Off: 14 paid holidays, flexible PTO for salaried employees, and accrued time off for hourly employees. - Comprehensive Health Plans: Medical, Dental, and Vision coverage for all full-time employees and their families. - Generous HSA Contribution: If you choose a High Deductible Health Plan, Abridge makes monthly contributions to your HSA. - Paid Parental Leave: Generous paid parental leave for all full-time employees. - Family Forming Benefits: Resources and financial support to help you build your family. - 401(k) Matching: Contribution matching to help invest in your future. - Personal Device Allowance: Tax-free funds for personal device usage. - Pre-tax Benefits: Access to Flexible Spending Accounts (FSA) and Commuter Benefits. - Lifestyle Wallet: Monthly contributions for fitness, professional development, coworking, and more. - Mental Health Support: Dedicated access to therapy and coaching to help you reach your goals. - Sabbatical Leave: Paid Sabbatical Leave after 5 years of employment. - Compensation and Equity: Competitive compensation and equity grants for full-time employees. - ... and much more!

Role Description We are seeking a dynamic and experienced Solution Lead – Nursing to join our Solution Design organization. As a strategic partner within the commercial team, you will provide expert clinical insights, support the evaluation of Abridge’s nursing solutions, and act as the clinical voice and advocate during customer interactions. Leveraging your clinical background and technological expertise, you will bridge the gap between clinical practice and technology implementation, ensuring our solutions effectively address real-world nursing challenges. This role will help articulate and translate the value of Abridge’s nursing solutions clearly and effectively to senior clinical and executive leadership. What You’ll Do - Clinical Expertise and Advocacy: Serve as a clinical resource supporting sales and partner success teams by demonstrating how Abridge’s nursing solutions enhance clinical workflows and patient outcomes. - Strategic Commercial Support: Partner closely with commercial teams during demos, customer presentations, and strategic engagements, providing clinical credibility and subject matter expertise to executive-level audiences. - Customer Engagement: Act as the "boots on the ground" voice of nursing, engaging directly with prospective and current customers, including senior leadership, to articulate clinical value, address questions, and facilitate adoption. - Solution Feedback Loop: Regularly provide insights and feedback from prospect interactions to the product and engineering teams, assisting in prioritizing product enhancements to align with clinical needs. - Thought Leadership: Represent Abridge at industry conferences, webinars, and events as a clinical thought leader, enhancing Abridge’s credibility within the healthcare community. - Product Expertise and Collaboration: Serve as the product expert for the commercial team, collaborating closely with the Product team to ensure alignment between customer needs, solution capabilities, and product roadmap. Qualifications - Significant experience as a Registered Nurse, ideally within acute care, critical care, or med-surg background. - Proven track record working in healthcare technology roles (e.g., Clinical Informatics, Enterprise Analytics, Implementation Executive), demonstrating successful adoption and integration of clinical solutions. - Exceptional ability to clearly communicate complex clinical and technical concepts to diverse stakeholders, including frontline clinicians, healthcare executives, and technical teams. - Demonstrated experience and comfort engaging and influencing senior executives, including CNOs, CNIOs, CMIOs, CIOs, and CFOs. - Demonstrated ability to work cross-functionally, influence without direct authority, and serve as a trusted clinical advisor internally and externally. - Ability to evaluate clinical workflows, identify opportunities for improvement, and translate clinical requirements into technological solutions. Bonus Points If... - MSN or equivalent advanced nursing degree preferred. - Experience in clinical success, implementation leadership, clinical analytics, or similar roles within major health systems or healthcare technology companies (e.g., Epic). - Proven ability to manage and lead teams or complex projects, ideally with experience in healthcare quality, analytics, and informatics initiatives. Requirements - This role requires 25% travel. Benefits - Generous Time Off: 14 paid holidays, flexible PTO for salaried employees, and accrued time off for hourly employees. - Comprehensive Health Plans: Medical, Dental, and Vision coverage for all full-time employees and their families. - Generous HSA Contribution: If you choose a High Deductible Health Plan, Abridge makes monthly contributions to your HSA. - Paid Parental Leave: Generous paid parental leave for all full-time employees. - Family Forming Benefits: Resources and financial support to help you build your family. - 401(k) Matching: Contribution matching to help invest in your future. - Personal Device Allowance: Tax-free funds for personal device usage. - Pre-tax Benefits: Access to Flexible Spending Accounts (FSA) and Commuter Benefits. - Lifestyle Wallet: Monthly contributions for fitness, professional development, coworking, and more. - Mental Health Support: Dedicated access to therapy and coaching to help you reach your goals. - Sabbatical Leave: Paid Sabbatical Leave after 5 years of employment. - Compensation and Equity: Competitive compensation and equity grants for full-time employees. - ... and much more!

• Own and lead the clinician onboarding and end user training programs across all implementations. • Run the monthly training update cadence aligned to Abridge's product release cycle, ensuring content updates are complete by each GA date. • Develop and refine the onboarding strategy tailored to clinician roles and points in the customer journey. • Triage and respond to incoming training requests from the broader team , ensuring PX has the assets they need when they need them • Partner with the Partner Experience team to design scalable, high-touch resourcing models that meet partner needs, reduce effort on our partners, and improve clinician ramp up times. • Coordinate across Clinical Success, Product, PMM, and Implementation to ensure nothing falls through the cracks on a release • Design and maintain a comprehensive curriculum for clinician training, across all formats (i.e. live, virtual, and self-serve) • Ensure content is up-to-date, clinically relevant, and aligned with evolving product functionality and customer workflows. • Collaborate cross-functionally with teams like Product, Product Marketing, and Customer Operations to maintain content accuracy and alignment. • Own and administer the LMS - including SOP documentation, learning path configuration, partner specific pages, and engagement reporting. • Create partner-specific LMS pages with appropriate branding, learning pathways by care setting, and product configuration • Build materials and tooling that scale — reducing burden on partner-facing teams over time • Partner with Implementation teams on LMS onboarding updates and ensure the right Engineering support for SSO configuration and provisioning at scale • Track training effectiveness through feedback loops, engagement metrics, and adoption outcomes; report to PX leadership regularly • Iterate on the training model as Abridge scales, raising the bar on clinician satisfaction and long-term retention.

Role Description As the Clinical Success Director/Manager - Nursing, you will be at the forefront of defining, launching, and growing our generative AI platform for nurses. Your work will directly contribute to improving the cognitive burden associated with clinical documentation. You will collaborate with clients, partners, product managers, designers, machine learners, and healthcare professionals to bring to life products that bridge the gap between clinical conversations and actionable data. What You’ll Do - Evaluate new product offerings and provide subject matter expertise to our product teams. - Build and maintain relationships across customers, including onboarding users, listening to customer feedback, optimizing nursing workflows, and identifying opportunities for improved engagement and success. - Design and recruit a council of trusted nurse advisors to guide product strategy and roadmap. - Develop a use case-specific end-user survey and a set of success metrics to help communicate impact and value. - Evangelize product capabilities and direction to prospective customers by creating sales collateral, conducting product demos, training, and more. Qualifications - 5+ years of experience as an RN, preferably in the inpatient setting. - Experience with electronic record systems (Epic is a definite plus). - Passion for deeply understanding nursing workflows and improving inefficiencies. - Proven track record of leading successful initiatives from conception through launch. - Ability to build relationships with different layers of an organization, from front-line staff to executives. - Strong understanding of the healthcare industry, specifically clinical workflows and regulatory requirements. - Experience working with cross-functional teams in a fast-paced, startup environment. - This role requires 30% travel. - To be hired you must be based in the Pacific time zone. Benefits - Generous Time Off: 14 paid holidays, flexible PTO for salaried employees, and accrued time off for hourly employees. - Comprehensive Health Plans: Medical, Dental, and Vision coverage for all full-time employees and their families. - Generous HSA Contribution: If you choose a High Deductible Health Plan, Abridge makes monthly contributions to your HSA. - Paid Parental Leave: Generous paid parental leave for all full-time employees. - Family Forming Benefits: Resources and financial support to help you build your family. - 401(k) Matching: Contribution matching to help invest in your future. - Personal Device Allowance: Tax-free funds for personal device usage. - Pre-tax Benefits: Access to Flexible Spending Accounts (FSA) and Commuter Benefits. - Lifestyle Wallet: Monthly contributions for fitness, professional development, coworking, and more. - Mental Health Support: Dedicated access to therapy and coaching to help you reach your goals. - Sabbatical Leave: Paid Sabbatical Leave after 5 years of employment. - Compensation and Equity: Competitive compensation and equity grants for full-time employees. - ... and much more! Equal Opportunity Employer Abridge is an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability. Staying Safe - Protect Yourself from Recruitment Fraud We are aware of individuals and entities fraudulently representing themselves as Abridge recruiters and/or hiring managers. Abridge will never ask for financial information or payment, or for personal information such as bank account number or social security number during the job application or interview process. Any emails from the Abridge recruiting team will come from an @abridge.com email address. Please exercise caution and cease communications if something feels suspicious about your interactions.

• Delight our Abridge users (and co-workers!) every day by providing timely support in troubleshooting problems and answering questions. • Provide user feedback to our product and operational teams to identify pain points and advocate for the user experience • Navigate our CRM tool to communicate with users, appropriately track contacts and resolutions for data analysis • Dig deep and be curious about solving complex issues!