• Managing large, cross-functional projects/programs. With a focus on the success of Enterprise and Premium Support service delivery. Creating and tracking: Roadmaps, Timelines, Milestones, Dependency management across teams • Partnering with sales and revenue teams to drive attachment, value, and retention of premium support services. • Identifying technical and operational risks early. Managing inter-team dependencies. Creating mitigation and contingency plans • Leading without authority across: Engineering, Product, Revenue, Support. Driving alignment and decision-making while managing competing priorities. • Clear, concise communication to all stakeholders. • Breaking down complex problems into manageable parts. Understanding how systems and teams interconnect. Anticipating downstream impacts of decisions • Use data to evaluate process effectiveness and drive ongoing improvements • Serve as a trusted advisor on program strategy, execution, and operational scaling

• Manage and inspire a small, high-impact sales enablement team (2-3 direct reports) • Lead full sales process deal reviews, live call reviews, and clinics focused on core sales skills • Act as the North Star for qualification and deal execution • Architect and implement a forward-thinking AI strategy • Design and operationalize enablement programs for the entire customer journey • Act as the primary enablement stakeholder for Product Marketing

• Overseeing, planning, and executing complex, high-impact projects from initiation to completion. • Developing comprehensive project charters, scope documents, and resource plans. • Conducting feasibility studies, stakeholder analyses, and risk assessments to determine project viability. • Preparing detailed project schedules, budgets, and work plans. • Leading multidisciplinary teams, assigning tasks, managing workloads, and monitoring performance. • Using project management tools (e.g., MS Project, Jira, Trello) to track milestones, tasks, and deliverables. • Ensuring timely and accurate communication of project status, risks, and key decisions to stakeholders. • Identifying potential risks and developing mitigation strategies early in the project lifecycle. • Proactively addressing challenges and resolving issues, escalations, and conflicts in a timely manner. • Utilizing quantitative and qualitative data to inform decision-making and optimize project outcomes. • Overseeing project budgets, including forecasting, tracking expenses, and reporting on variances. • Negotiating and coordinating contracts with vendors and third-party service providers where applicable. • Optimizing resource allocation and capacity planning to deliver projects on time and within budget. • Establishing and maintaining strong relationships with internal and external stakeholders. • Facilitating regular project status meetings, presentations, and executive briefings. • Managing change requests and ensuring alignment on project scope, timelines, and costs. • Conducting post-project reviews to identify lessons learned and best practices. • Sharing knowledge and mentoring junior project managers, promoting consistent project management standards. • Staying up to date with industry trends, emerging technologies, and best practices.

Role Description We are seeking an experienced Program Manager to provide leadership and oversight for a large-scale federal IT modernization program supporting the U.S. Citizenship and Immigration Services (USCIS). The Program Manager will be responsible for ensuring all program objectives are achieved on time, within scope, and within budget, while maintaining high standards of quality and compliance with federal regulations and TRIA delivery practices. The ideal candidate has extensive experience managing complex federal IT programs, collaborating with multiple stakeholders, and leading diverse technical and functional teams in support of mission-critical systems. Qualifications - U.S. Citizenship required - Ability to obtain and maintain a DHS Public Trust Clearance - Must reside in and be authorized to work in the United States - Bachelor’s degree in Engineering, Computer Science, Information Systems, Business Admin - Active Project Management Professional (PMP) - Minimum of 10 years of experience managing complex IT programs of comparable size and scope within the federal sector - Demonstrated experience leading multi-disciplinary teams and ensuring alignment with agency mission objectives - Proven experience translating contract requirements into project plans and deliverables - Excellent oral and written communication skills, including experience briefing executive stakeholders Requirements - Prior experience supporting U.S. Citizenship and Immigration Services (USCIS) - Experience in Agile transformation, DevSecOps, or modernization of legacy systems - Familiarity with federal acquisition processes and performance-based contracting environments - Demonstrated success implementing data-driven program management and performance metrics Responsibilities - Provide overall management and strategic direction for all contract support operations. - Lead planning, coordination, and execution of all program activities, including those performed by subcontractors. - Serve as the primary point of contact for the Government Program Office, providing consistent communication and coordination to ensure alignment with USCIS mission goals. - Oversee the development and implementation of program schedules, resource allocation plans, and risk mitigation strategies. - Translate contract requirements into actionable project plans, deliverables, and milestones; monitor progress and provide status updates to senior government and contractor leadership. - Ensure program compliance with applicable standards, policies, and procedures, including those related to security, quality assurance, and performance management. - Lead and mentor project managers and technical staff, fostering a culture of accountability, collaboration, and continuous improvement. - Implement innovative, cost-effective, and efficient approaches to service delivery and modernization initiatives. - Prepare and deliver formal presentations, program status briefings, and executive summaries for government stakeholders. Public Trust Clearance This role will require the hired candidate to go through public trust clearance. A minimum of 3 years of stay in the U.S. within the last 5 years is required to be eligible to qualify for public trust clearance sponsorship. Benefits As a company that cares about people, we seek to cultivate a culture in which all can thrive personally and professionally. We offer a top-tier benefits package to invest in your physical, mental, and financial health and wellness so that you can be your best self - at work and in life. At Tria, we are growth-minded, entrepreneurial in spirit, and committed to fostering a culture of inclusion and opportunity for all. Whatever your background, your role, your department, or stage in your professional journey, here you will have opportunities to learn new skills, seize new challenges, and advance your career as we grow.