GT Independence

• Conducts the enrollment process with the person served and their circle of support in a timely manner. • Ensures enrollment documents are complete and accurate. • Recommends improvements to internal process/systems to prevent future issues and to enhance service experience. • Maintains confidentiality and HIPAA compliance. • Upholds company values and mission.

• Conducts the enrollment process with the person served and their circle of support (i.e., families, guardians) in a timely manner. • Ensures enrollment documents are complete and accurate. • Recommends improvements to internal process/systems to prevent future issues and to enhance service experience. • Maintains confidentiality and HIPAA compliance. • Upholds company values and mission. • Other duties as assigned.

• Conducts the enrollment process with the person served and their circle of support (i.e., families, guardians) in a timely manner. • Ensures enrollment documents are complete and accurate. • Recommends improvements to internal process/systems to prevent future issues and to enhance service experience. • Maintains confidentiality and HIPAA compliance. • Upholds company values and mission. • Other duties as assigned.

• Be the point person for questions from your team members. • Coordinate answers with agencies and/or internal departments including Operations. • Sign off/approve credit memos and employee receivables. • Assist with administrative accounting procedures per Controller/CFO. • Audit team performance, monitor team metrics and manage claims process. • Train new employees and existing employees in department procedures and agency requirements. • Assist in developing claims procedures for all new agencies prior to transitioning to Claims Specialist. • Prepare A/R reports for your team’s agencies to monitor unpaid claims. • Work with team members and agencies to collect outstanding payments. • Communicate with Claims Manager including but not limited to: training issues, agency challenges, unbilled items and A/R issues. • Attends trainings, conferences and staff meetings. • Participates in company continuous improvement processes. • Upholds company values and mission • Other duties as assigned

• Establish and lead a best-in-class Product Management function, including operating model, governance, and talent • Define and evolve product strategy aligned to business objectives and customer needs • Drive adoption of modern product management practices, including roadmapping, backlog management, and customer-centric design • Define prioritization frameworks to align strategic initiatives with business and operational needs • Partner with business and technology leadership to align product development with business value and long-term platform strategy • Drive alignment across product, engineering, and operations to enable coordinated, scalable delivery • Oversee Launch & Enablement team to support effective rollout and adoption of solutions • Serve as a strategic partner to the CEO and executive team on product direction and transformation priorities

Role Description The Regional Compliance Coordinator (RCC) is responsible for ensuring that compliance requirements are met within their assigned region. This includes: - Monitoring federal and state regulations, minimum wage laws, contract and waiver requirements. - Notifying relevant departments of changes. - Serving as the primary point of contact for compliance inquiries within the region. - Overseeing contract reporting and managing policies and procedures (P&Ps). - Maintaining organizational and regulatory standards by coordinating both internal and external audits. - Handling Performance Improvement Plans (PIPs) and Corrective Action Plans (CAPs). - Investigating Fraud, Waste, and Abuse incidents, Privacy and HIPAA related incidents, and other Critical Incidents. - Managing Criminal Background Check (CBC) reviews. Responsibilities and Duties - Continuously monitor federal and state regulations, minimum wage laws, and contract requirements; promptly communicate changes to operations and relevant stakeholders to ensure compliance. - Maintain a compliance alert system or process to track and disseminate updates effectively. - Review and update state-required forms annually or as regulations change; verify accuracy and timely implementation. - Prepare, validate, and submit contract reports for the assigned region, ensuring adherence to contract specifications and deadlines. - Oversee the development, maintenance, and implementation of regional policies and procedures (P&Ps); ensure alignment with corporate standards and regulatory requirements. - Conduct periodic reviews of P&Ps to identify gaps and recommend improvements. - Plan, coordinate, and participate in internal audits to assess compliance with organizational and regulatory standards; document findings and corrective actions. - Serve as the primary liaison for external audits, collaborating with auditors and internal teams to provide required documentation and resolve issues. - Facilitate and monitor Performance Improvement Plans (PIPs) and Corrective Action Plans (CAPs); ensure timely resolution and follow-up reporting. - Investigate and document incidents related to Fraud, Waste, Abuse, Privacy, HIPAA, and other critical compliance matters; recommend preventive measures. - Manage Criminal Background Check (CBC) reviews for all applicable personnel; ensure compliance with state and federal regulations. - Maintain a secure and organized system for compliance-related records to support audits and reporting requirements. - Partner with compliance team members and regional leadership to identify challenges, share best practices, and implement process improvements. - Provide training or guidance to staff on compliance topics as needed. - Perform other duties as assigned to support organizational compliance objectives. - Uphold company mission, values, and ethical standards in all activities. Qualifications - Associate’s degree in business administration or related field preferred. - 3–5 years of compliance-related experience in healthcare, financial services, or a regulated industry. - Proven track record in managing audits, regulatory reporting, and policy implementation. - Strong understanding of compliance principles, regulatory frameworks, and risk management processes. - Ability to interpret and apply federal and state regulations, contract requirements, and organizational policies. - Proficiency in using compliance management systems, databases, and Microsoft Office Suite. - Exceptional organizational and time management skills; ability to prioritize tasks under pressure and meet deadlines. - Advanced written and verbal communication skills for preparing reports, policies, and stakeholder correspondence. - Analytical and problem-solving skills to identify compliance gaps and recommend corrective actions. - High level of confidentiality and integrity in handling sensitive information. - Effective decision-making and critical thinking abilities. - Detail-oriented with a commitment to accuracy and compliance excellence. - Ability to work independently and collaboratively across departments. - Adaptability to changing regulations and organizational priorities. Work Environment - Work is performed from a home office, with occasional travel to corporate offices as needed. Company Description As a family-founded national leader in personal and financial services for individuals who rely on home- and community-based care, GT Independence supports tens of thousands of people across the country as they find and hire their own caregivers or personal assistants. Our compliance team is driven by trust, autonomy, and—yes—fun. We believe great teams come from people who are intrinsically motivated, empowered, and valued. We respect each other, we care about the work we do, and we succeed because we work with purpose. We value excellence, but we won’t micromanage to achieve it. If you are self‑motivated, we give you the space and support to grow and thrive. Team members enjoy flexible paid time off, competitive wages & benefits, and meaningful opportunities for professional growth. Grow your career with us. Grow your impact with us. GT is committed to being a welcoming and inclusive community. We aspire for all staff to feel comfortable bringing their full, authentic selves to work. We want people to feel valued and have a sense of belonging. GT strives to create a workforce that reflects the communities we serve. We recognize that our diversity makes us stronger. It also drives innovation and ultimately helps us achieve our mission of self-determination.

• Preparation of billing data to be used in the billing of payers • Responsible for complying with contractual provisions regarding billing and encounter data • Submit invoices to agencies • Apply payments and collect on unpaid claims • Prepare advance reconciliations and apply payments to the general ledger • Enter information into computer databases for effective record keeping • Collaborate with other staff members to optimize delivery of services • Ensure all compliance standards are met for audit purposes • Maintain confidentiality of records relating to clients • Identify opportunities to improve processes

Role Description The Enrollment Specialist provides face-to-face personal service to consumers, their circle of support (i.e. families, guardians, case managers/support coordinators), and host agencies in the state of Alabama. This is a remote position, and daily travel will likely be required. - Conducts the enrollment process with the person served and their circle of support (i.e., families, guardians) in a timely manner. - Ensures enrollment documents are complete and accurate. - Recommends improvements to internal process/systems to prevent future issues and to enhance service experience. - Maintains confidentiality and HIPAA compliance. - Upholds company values and mission. - Other duties as assigned. Qualifications - Associate degree or Bachelor’s Degree in Business, Human Services/Social Work, or Marketing/Communication is preferred. - Will consider candidates with experience relevant to the position. Requirements - 1 year of experience in a related field. - Strong oral and written communication skills. - Personal computer skills, specifically Microsoft Office products. - Knowledge of principles and processes for providing customer service. - Strong ability to participate in a highly effective team. - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, and terminology. - Have or willing to obtain a Notary Public license. Benefits - Flexible paid time off. - Competitive wages & benefits. - Meaningful opportunities for professional growth.

• Conducts the enrollment process with the person served and their circle of support in a timely manner • Ensures enrollment documents are complete and accurate • Recommends improvements to internal process/systems to prevent future issues and to enhance service experience • Maintains confidentiality and HIPAA compliance • Upholds company values and mission • Other duties as assigned

Title: Enrollment Specialist (OR) Location: Portland, Oregon, United States Department: Operations Job category: Operations Requisition number: ENROL002340 - Full-time - Hybrid - Locations Showing 1 location Portland Portland, OR, USA - Pay or shift range: $21 USD to $22 USD The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons. Job Description: Job details Description Make a Meaningful Impact Every Day At GT Independence, people are at the heart of everything we do. If you thrive in a collaborative environment, love what you do, and are eager to grow, you’re in the right place. Discover a career where your work genuinely improves lives and supports a mission that matters. Our Mission To help people live a life of their choosing, regardless of age or ability. GT Independence has earned multiple awards for being an exceptional workplace, including being named a 2026 National “Best and Brightest Companies to Work For.” We are also proudly certified as a Great Place to Work® for 2025/2026—a distinction reserved for top employers committed to outstanding employee experiences. The Enrollment Specialist provides face-to-face personal service to consumers, their circle of support (i.e. families, guardians, case managers/supports coordinators), and host agencies.. This is a remote position, and daily travel will likely be required. RESPONSIBILITIES AND DUTIES - Conducts the enrollment process with the person served and their circle of support (i.e., families, guardians) in a timely manner. - Ensures enrollment documents are complete and accurate. - Recommends improvements to internal process/systems to prevent future issues and to enhance service experience. - Maintains confidentiality and HIPAA compliance. - Upholds company values and mission. - Other duties as assigned. EDUCATION - Associate degree or Bachelor’s Degree in Business, or Human Services/Social Work, or Marketing/Communication is preferred. - Will consider candidates with experience relevant to the position. EXPERIENCE AND QUALIFICATIONS - 1 year of experience in a related field - Strong oral and written communication skills - Personal computer skills, specifically Microsoft Office products - Knowledge of principles and processes for providing customer service - Strong ability to participate in a highly effective team - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, and terminology. WORK ENVIRONMENT - Work is performed in a remote office setting as well as community-based settings. - Frequent travel is required. As a family-founded national leader in personal and financial services for individuals who rely on home- and community-based care, GT Independence supports tens of thousands of people across the country as they find and hire their own caregivers or personal assistants. Our operations team is driven by trust, autonomy, and—yes—fun. We believe great teams come from people who are intrinsically motivated, empowered, and valued. We respect each other, we care about the work we do, and we succeed because we work with purpose. We value excellence, but we won’t micromanage to achieve it. If you are self‑motivated, we give you the space and support to grow and thrive. Team members enjoy flexible paid time off, competitive wages & benefits, and meaningful opportunities for professional growth. Grow your career with us. Grow your impact with us. What Culture & Belonging Means at GT: Bring Your Authentic Self To Work GT is committed to being a welcoming and inclusive community. We aspire for all staff to feel comfortable bringing their full, authentic selves to work. We want people to feel valued and have a sense of belonging. GT strives to create a workforce that reflects the communities we serve. We recognize that our diversity makes us stronger. It also drives innovation and ultimately helps us achieve our mission of self-determination. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.