GT Independence

Title: Enrollment Specialist (AL) Location: Alabama, United States Department: Operations Job Category: Operations Requisition Number: ENROL002297 Full-Time Remote Job Description: Make a Meaningful Impact Every Day Rate: $21 USD per hour At GT Independence, people are at the heart of everything we do. If you thrive in a collaborative environment, love what you do, and are eager to grow, you’re in the right place. Discover a career where your work genuinely improves lives and supports a mission that matters. Our Mission To help people live a life of their choosing, regardless of age or ability. GT Independence has earned multiple awards for being an exceptional workplace, including being named a2026 National “Best and Brightest Companies to Work For.”We are also proudly certified as aGreat Place to Work® for 2025/2026—a distinction reserved for top employers committed to outstanding employee experiences. The Enrollment Specialist provides face-to-face personal service to consumers, their circle of support (i.e. families, guardians, case managers/supports coordinators), and host agencies in the state of Alabama. This is a remote position, and daily travel will likely be required. RESPONSIBILITIES AND DUTIES - Conducts the enrollment process with the person served and their circle of support (i.e., families, guardians) in a timely manner. - Ensures enrollment documents are complete and accurate. - Recommends improvements to internal process/systems to prevent future issues and to enhance service experience. - Maintains confidentiality and HIPAA compliance. - Upholds company values and mission. - Other duties as assigned. EDUCATION - Associate degree or Bachelor’s Degree in Business, or Human Services/Social Work, or Marketing/Communication is preferred. - Will consider candidates with experience relevant to the position. EXPERIENCE AND QUALIFICATIONS - 1 year of experience in a related field - Strong oral and written communication skills - Personal computer skills, specifically Microsoft Office products - Knowledge of principles and processes for providing customer service - Strong ability to participate in a highly effective team - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, and terminology. - Have or willing to obtain a Notary Public license. WORK ENVIRONMENT - Work is performed in a remote office setting as well as community-based settings. - Frequent travel is required. As a family-founded national leader in personal and financial services for individuals who rely on home- and community-based care, GT Independence supports tens of thousands of people across the country as they find and hire their own caregivers or personal assistants. Our operations team is driven by trust, autonomy, and—yes—fun. We believe great teams come from people who are intrinsically motivated, empowered, and valued. We respect each other, we care about the work we do, and we succeed because we work with purpose. We value excellence, but we won’t micromanage to achieve it. If you are self‑motivated, we give you the space and support to grow and thrive. Team members enjoy flexible paid time off, competitive wages & benefits, and meaningful opportunities for professional growth. Grow your career with us. Grow your impact with us. What Culture & Belonging Means at GT: Bring Your Authentic Self To Work GT is committed to being a welcoming and inclusive community. We aspire for all staff to feel comfortable bringing their full, authentic selves to work. We want people to feel valued and have a sense of belonging. GT strives to create a workforce that reflects the communities we serve. We recognize that our diversity makes us stronger. It also drives innovation and ultimately helps us achieve our mission of self-determination.

Conduct the enrollment process with consumers and their support circles, ensure accuracy of enrollment documents, recommend process improvements, and maintain confidentiality while upholding company values and mission.

• Leads the enrollment team within a state or region to ensure the highest quality service is provided with the enrollment process to those self-directing their services and the referring entities. • Generates leads and referrals for new individuals and their employees. • Cultivates relationships with case managers, support brokers, independent facilitators and other referring individuals and agencies to develop a base of referrals. • Driving enrollments to achieve company growth goals within existing contracts through conducting presentations and meetings with case managers, external stakeholders, and participants. • Provides constant and accurate communication to referrers and those being enrolled on the status of the enrollments and where everyone is in the process. • Supporting the Directors of Business Development in new opportunities within the market. • Troubleshoots issues and field questions from their staff, and all external customers to ensure the enrollment process is smooth and adaptive. • Ensures that the Enrollment team is training new participants and their employees on using the GT Caregiver App and other GT Tools, roles and responsibilities, and program specific items. • Provides daily direction and communication to employees so that enrollment and processing related calls are answered in a timely, efficient, and knowledgeable manner. • Provides continual evaluation of processes and procedures; responsible for suggesting methods to improve area operations, efficiency, and service to both internal and external customers. • Manages employees, ensuring work is handled efficiently and effectively. • Provides performance feedback and coaching on a regular basis to each direct report. • Ensures employees have appropriate training and other resources to perform their jobs. • Creates and maintains a high-quality work environment. • Assists the Director with the development, analyses and implementation of staffing, training, scheduling, and reward/recognition programs. • Manages special or ongoing projects that are important to area/process improvement. • Uses appropriate judgment in upward communication regarding department or employee concerns. • Assists with documentation and training of DocuSign program and GT Enroll. • Assists in developing and preparing operational plans and reports on project status

Role Description The Claims Team Leader is responsible for the supervision, training and development of a team of Claims Specialists. The Claims Team Leader manages the submission of claims data, payments and works with team members and agencies to resolve outstanding claim issues. - Be the point person for questions from your team members. Coordinate answers with agencies and/or internal departments including Operations. - Sign off/approve credit memos and employee receivables. - Assist with administrative accounting procedures per Controller/CFO. - Audit team performance, monitor team metrics and manage claims process. - Train new employees and existing employees in department procedures and agency requirements. - Assist in developing claims procedures for all new agencies prior to transitioning to Claims Specialist. - Prepare A/R reports for your team’s agencies to monitor unpaid claims. Work with team members and agencies to collect outstanding payments. - Communicate with Claims Manager including but not limited to: training issues, agency challenges, unbilled items and A/R issues. - Attend trainings, conferences and staff meetings. - Participate in company continuous improvement processes. - Uphold company values and mission. - Other duties as assigned. Qualifications - High School Diploma or GED required. - Associate degree preferred. - 2 years of experience relevant to the work performed. - Experience with Microsoft Office products is necessary, specifically Microsoft Excel. - Excellent organizational and administrative skills with demonstrated ability to work towards and meet deadlines by planning and organizing. - Experience in working on complex projects with critical thinking and problem solving. - Excellent written and oral communication skills. - Strong attention to detail. - Able to work with numbers and apply basic math skills to daily tasks. - Strong ability to lead and mentor multiple team members. Work Environment Work is performed from a home office setting. Company Description As a family-founded national leader in personal and financial services for individuals who rely on home- and community-based care, GT Independence supports tens of thousands of people across the country as they find and hire their own caregivers or personal assistants. - Our operations team is driven by trust, autonomy, and—yes—fun. - We believe great teams come from people who are intrinsically motivated, empowered, and valued. - We respect each other, we care about the work we do, and we succeed because we work with purpose. - We value excellence, but we won’t micromanage to achieve it. - If you are self‑motivated, we give you the space and support to grow and thrive. - Team members enjoy flexible paid time off, competitive wages & benefits, and meaningful opportunities for professional growth.

Role Description The Program (Operations) Manager manages the operational unit to assist and support real-time operations. The Program Manager facilitates the utilization of resources to achieve customer satisfaction, productivity, payroll schedule adherence, and goal attainment. - Develop and monitor key performance metrics to measure staff performance and operations functions - Regularly evaluates business processes, procedures, and systems and makes recommendations for improvement - Participates in business development for recently acquired contracts - Participates in quality improvement projects and leads efforts in continuous improvement - Monitors workloads of the group and re-assigns tasks appropriately - Responsible for meeting payroll schedule requirements so that payroll is distributed on time - Prepares reports - Monitors and measures current compliance standards - Collaborates with other managers and departments to develop, maintain, and update policies, procedures, and training materials - Responsible for staffing, staff development, and training - Builds and maintains relationships with states and agencies as the key liaison - Resolves escalated customer complaints - Develops staff in a way that aligns with the Company's vision and values - Responsible for internal communications within the unit as well as with external stakeholders - Applies GT Independence values to the operational group - Other duties as assigned Qualifications - Bachelor’s Degree required. Bachelor's in business management or business administration preferred. - At least two years of Operations experience - Excellent written and oral communication skills - Experience in supervision and leadership - Extensive experience in working on complex projects with critical thinking and problem solving - Excellent organizational and administrative skills with demonstrated ability to work towards and meet deadlines - Effective time management skills - Ability to build positive relationships and communicate with people of diverse backgrounds and abilities - Experience building highly effective teams - Competence in Microsoft Office Suite - Competence in utilizing multiple software applications Work Environment Work is performed in a typical office setting or from a home office. Benefits - Flexible paid time off - Competitive wages & benefits - Meaningful opportunities for professional growth Company Description As a family-founded national leader in personal and financial services for individuals who rely on home- and community-based care, GT Independence supports tens of thousands of people across the country as they find and hire their own caregivers or personal assistants. Our operations team is driven by trust, autonomy, and—yes—fun. We believe great teams come from people who are intrinsically motivated, empowered, and valued. We respect each other, we care about the work we do, and we succeed because we work with purpose. We value excellence, but we won’t micromanage to achieve it. If you are self‑motivated, we give you the space and support to grow and thrive.

Role Description The Enrollment Specialist provides face-to-face personal service to consumers, their circle of support (i.e. families, guardians, case managers/support coordinators), and host agencies in the state of Louisiana. This is a remote position, and daily travel will likely be required. - Completes intake forms using an iPad and prepares change of address records, and issues service discontinuance orders. - Confers with customers in person and by telephone in order to provide information about services. - Keeps records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. - Communicates with family members to assist them in understanding, dealing with, and supporting consumers with respect to Self Determination process. - Identifies opportunities to add to or improve our service offerings. - Maintains confidentiality of records relating to consumers. - Upholds mission and values. - Other duties as assigned. Qualifications - Degree in Business, Human Services, Marketing/Communication or comparable experience and education. - Will consider candidates with experience relevant to position. Benefits - Flexible paid time off. - Competitive wages & benefits. - Meaningful opportunities for professional growth. Company Description As a family-founded national leader in personal and financial services for individuals who rely on home- and community-based care, GT Independence supports tens of thousands of people across the country as they find and hire their own caregivers or personal assistants. We believe great teams come from people who are intrinsically motivated, empowered, and valued. We respect each other, we care about the work we do, and we succeed because we work with purpose. GT is committed to being a welcoming and inclusive community. We aspire for all staff to feel comfortable bringing their full, authentic selves to work. We want people to feel valued and have a sense of belonging. GT strives to create a workforce that reflects the communities we serve. We recognize that our diversity makes us stronger. It also drives innovation and ultimately helps us achieve our mission of self-determination.

• Preparation of all corporate payroll tax filings and 401k deposits • Monthly preparation of bank reconciliations for all bank accounts • Prepares or directs the preparation of reports which summarize business activity and financial position in all financial areas • Prepare W-2’s and 1099’s for internal employees • Preparation and payment of Field Service Representatives commissions • Preparation of reconciliations for general ledger accounts in conjunction with monthly internal financial statement preparation • Assist in annual financial statement and 401k audits • Assist with all state and federal audits • Projects as necessary

• Design and develop training curriculum tailored to the needs of the Customer Services and Payroll department. • Conduct training sessions for new hires and ongoing training for existing staff. • Develop and maintain market Policies and Procedures related to customer service and payroll. • Serve as the subject matter expert for customer service and payroll functions. • Collaborate with IT teams to develop and enhance systems and tools used in the customer service and payroll functions. • Monitor and assess the effectiveness of training programs and policies, making adjustments as needed.

• Provide senior-level oversight of multi-state operations, ensuring high-quality, consistent service delivery • Develop, standardize, and implement scalable operational frameworks, workflows, and best practices • Monitor regional performance and lead corrective actions and continuous improvement initiatives • Serve as a senior escalation point for complex or high-risk operational issues • Execute enterprise-level strategic initiatives aligned with organizational objectives • Partner with executive leadership on national growth strategies, new market expansion, and program launches • Establish, monitor, and analyze KPIs and performance dashboards to drive results •Lead, coach, and develop regional Directors of Operations and senior operational leaders • Ensure compliance with federal, state, and program-specific regulations

• Provide senior-level oversight of multi-state operations, ensuring high-quality, consistent service delivery. • Develop, standardize, and implement scalable operational frameworks, workflows, and best practices. • Monitor regional performance and lead corrective actions and continuous improvement initiatives. • Serve as a senior escalation point for complex or high-risk operational issues. • Execute enterprise-level strategic initiatives aligned with organizational objectives. • Partner with executive leadership on national growth strategies, new market expansion, and program launches. • Establish, monitor, and analyze KPIs and performance dashboards to drive results. • Lead, coach, and develop regional Directors of Operations and senior operational leaders. • Ensure compliance with federal, state, and program-specific regulations. • Represent GT Independence with state agencies, partners, and key stakeholders.