• Win new customers: You independently identify new opportunities within the enterprise segment, proactively reach out to prospects, and convince C-level decision-makers of our tailored cloud solutions. • Expand & maintain customer relationships: You actively develop existing client relationships, identify cross- and upsell opportunities, and strategically position the full AWS portfolio in the market. • C-level interface: You act as a trusted advisor for IT decision-makers at management level and translate complex technologies into tangible business value. • Activate the AWS network: You leverage your contacts within the AWS ecosystem, strengthen relationships with AWS Account Managers and Partner Sales Managers, and use joint programs to ensure project success. • Teamwork: You work closely with our pre-sales and delivery teams to ensure proposals are perfectly aligned with customer needs and our delivery capabilities. • Transparent pipeline management: You reliably maintain your deals and leads in our systems, creating a dependable planning basis for the entire team. • Show presence: You are regularly on-site for important client meetings, trade shows and exclusive networking events.

Role Description This role oversees strategic client accounts for an office space solutions firm, ensuring that projects are delivered on time, within budget, and in line with each client’s aesthetic and functional goals. The Account Manager builds and maintains strong relationships with clients and vendors through trust, respect, and clear communication, while coordinating internal and external teams to deliver high-quality office furniture and interior solutions. This position may be 100% remote or hybrid in downtown Seattle and is ideal for a professional with commercial interiors experience, strong project management skills, and a passion for customer service and long-term client retention. - Direct and perform all activities necessary to ensure client projects and accounts are completed on time and meet agreed objectives. - Work closely with clients and their chosen representatives to define project goals, including aesthetics, budget, and functionality. - Prepare pricing, quotations, and detailed responses for RFPs and project proposals. - Identify appropriate space planning solutions and collaborate with internal designers to develop 2-D and 3-D typicals, floor plans, and renderings for client review and approval. - Oversee order management, ensuring that product orders align with the overall project schedule and milestones. - Coordinate with customer service teams and installation partners to manage product receipt, delivery, and installation at client sites. - Monitor project logistics and timelines, proactively addressing issues and mitigating risks to keep projects on track. - Maintain accurate financial forecasting, budgeting, and inventory management records to support project execution and process improvement. - Leverage project coordination, logistics, and service application expertise to enhance customer satisfaction and deliver tailored solutions for strategic accounts. - Provide ongoing support to end users after installation, including product and research updates, warranty management, and assistance with future needs. - Collaborate regularly with key external and internal stakeholders, including architecture and design firms, end users, general contractors, manufacturer representatives, sales leads, CAD designers, customer service teams, installation teams, and senior leadership. - Use project management and collaboration tools to track progress, manage change orders, and document project information such as RFIs and estimates. - Contribute to continuous improvement of processes related to project execution, client communication, and service delivery. Qualifications - Minimum 3 years of work experience in the commercial interiors industry with strong practical knowledge of commercial furnishings. - Proven experience in account management, project management, and customer service within a construction, interiors, or furniture-related environment. - Demonstrated ability to manage multiple projects of varying size and complexity simultaneously, from initial concept through installation and post-install support. - Strong understanding of space planning concepts and office furniture solutions. - Exceptional written and verbal communication skills, with the ability to communicate clearly and professionally with diverse stakeholders. - Proficiency with Microsoft Office, including Excel, to support budgeting, forecasting, and reporting. - Experience working with project management tools such as Smartsheet, MS Project, or similar platforms. - Ability to interpret and manage change orders, RFIs, and project estimates. - Strong organizational skills with attention to detail and the ability to maintain accurate records. - Proven ability to build trust-based relationships and focus on long-term client retention. Requirements - Haworth product knowledge is a strong plus and provides a significant advantage in this role. - Experience in CAD and design is a plus, particularly in supporting space planning and furniture layouts. - Proficiency in ProjectSpec5 is highly valued for preparing specifications and pricing. - Experience with Smartsheet, Plangrid, and MS Project is a strong advantage for project coordination and tracking. - Background in construction, engineering, or estimation is beneficial. - Familiarity with commercial furniture, office furniture, and related installation processes. - Ability to collaborate effectively with architecture and design firms, general contractors, manufacturer representatives, and internal design and installation teams. - Comfort working in a high-visibility position with frequent interaction with senior leadership and key external partners. - Strong problem-solving skills and the ability to manage risk and resolve issues quickly during project execution. Benefits - The pay range for this position is $80000.00 - $100000.00/yr. - Free parking pass if going onsite. - $250 car allowance since driving to client sites. Work Environment This position supports a local market and is open to candidates who can work 100% remote or in a hybrid arrangement in downtown Seattle. For those choosing a hybrid schedule, free parking is provided at a high-rise office location. The role involves regular travel to various client sites to help manage projects on the ground, coordinate deliveries and installations, and ensure that solutions meet client expectations. Project assignments may vary, with some engagements lasting up to six months for large, complex installations, while other periods may involve managing multiple smaller projects simultaneously. The work environment is highly collaborative, involving close coordination with design, customer service, installation partners, and external stakeholders. Tools commonly used include Microsoft Office, Excel, Smartsheet, MS Project, Plangrid, ProjectSpec5, and CAD and design software. A monthly car allowance supports travel to client sites. The culture emphasizes high-quality service, strong communication, and long-term client relationships in a professional, project-driven setting.

Role Description A Wholesale Controls Channel Account Manager focuses on Wholesale Distributor accounts, building relationships with new and existing customers, expanding sales, and ensuring customer satisfaction within the HVAC and Commercial Refrigeration Controls industry. How you will do it - Sales and Account Management: - Develop and implement control strategy plans for HVAC/R Wholesale accounts. - Build and maintain strong relationships with Wholesale customers. - Identify and pursue new business opportunities within the HVAC/R Wholesale channel. - Work with many different roles within the customer's organization, including executive leadership, engineering, product management, procurement, and sourcing. - Achieve and exceed sales targets. - Product Knowledge and Technical Expertise: - Possess a strong technical understanding of HVAC and Refrigeration systems. - Provide technical support and guidance to Wholesale customers. - Stay up to date on industry trends and technologies. - Customer Focus: - Understand Wholesale customer needs and requirements. - Provide exceptional customer service and support. - Address customer concerns and resolve issues effectively. - Business Acumen: - Forecast sales and manage opportunities. - Understand the sales process and cycle. - Develop and manage account plans. Qualifications - Bachelor's degree (MS/MBA preferred). - 5+ years of direct outside sales experience, with a preference for experience in the HVAC/R industry. - Strong understanding of HVAC/R systems. - Excellent communication, interpersonal, and negotiation skills. - Self-motivated, results-oriented, and able to work independently. Requirements - HIRING SALARY RANGE: $97,000 - 152,000 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) - This role also offers a competitive Sales Incentive Plan that will take into account volume and margin on a project, quarterly, and annual basis. - This position includes a competitive benefits package. - The posted salary range reflects the target compensation for this role. - If you believe your background warrants consideration beyond the stated range, we encourage you to apply. Benefits - Competitive salary. - Generous paid vacation, holidays, and sick time - 15 days of vacation in your first year to promote work-life balance. - Comprehensive benefits package, including 401K, medical, dental, and vision care, available from day one. - An encouraging and collaborative team environment that values diverse perspectives and fosters innovation. - On-the-job and cross-training opportunities. - A strong commitment to safety through our Zero Harm policy, ensuring a safe and secure workplace for all employees. - JCI Employee discount programs (The Loop by Perk Spot).

• Serve as main point of contact for customers, brokers, and account executives • Answer customer inquiries and resolve issues and complaints • Investigate customer complaints and provide timely resolutions • Maintain relationships with clients and listen to build value • Coordinate efforts with Medical Provider Network contacts • Participate in marketing for prospective business • Prepare customer care reports and analyze findings