Alkami is a leading cloud-based digital banking solutions provider for financial institutions in the United States that helps clients to transform through retail and business banking, digital account opening and loan origination, payment fraud prevention, and data analytics and engagement solutions. Alkami’s Mobile App Platform has been certified by J.D. Power for providing clients with “An Outstanding Mobile Banking Platform Experience.” Founded in 2009, we continue to be recognized for our intentional culture and tremendous growth (Best Place to Work in Fintech; Best & Brightest to Work For Nationally; and Comparably’s Best Company Culture, Best Career Growth, Best Engineering Team, and Best Places to Work in Dallas, among others). Through our bold investments in technology and people, we empower our clients to grow confidently, adapt quickly, and build thriving digital banking communities through tailored experiences for over 19.5M users. As a remote-first company, most of our positions can be remote in the US, except for key roles, which will be indicated in the Job Title. Follow us on Glassdoor and Linkedin ! As an Implementation Onboarding Manager, you will guide our customers through the onboarding process from contract signing through core connection to implementation kickoff. As an individual contributor, you will have the opportunity to become a leading expert in all MANTL products and a trusted advisor to our clients as they prepare for their implementation by addressing questions on functionality and guiding them to effectively complete pre-implementation requirements. This includes working with the customer to establish core connectivity, confirming implementation scope and timeline expectations, gathering sample data About You: ● You are an “A” player who thrives on creative problem-solving and building meaningful client relationships ● You deeply understand the importance of making a positive first impression, and delighting customers at every turn ● You have a high level of attention to detail, organization, and the drive to keep your projects on track ● You are hyper-organized with the ability to intelligently prioritize multiple competing projects and multiple streams of internal and external communication ● You are quick to become a product and workflow expert ● You have a strong ability to recognize flawed processes and a passion for building scalable solutions We Are Looking For: ● 3-5 years in a client-facing role ● Experience interfacing with customer-facing teams ● Technical aptitude to learn quickly and rapidly build product knowledge ● An understanding of VPNs, web applications (e.g. json, xml, etc), and web services API's (e.g. SOAP, REST, etc.) ● Excellent verbal and written communication skills, both internal and client-facing, with an ability to translate technical requirements into language that is understandable and digestible by different audiences Preferred ● Prior experience as an implementation project manager or similar role ● JIRA and Monday proficiency or similar project management softwares ● Prior experience at a FinTech company or other industry subject to regulations ● Enterprise SaaS experience The salary range for this position is: $95,000 - $120,000 Cool Things to Know Not Just Any Company : Alkami has an awesome diverse and inclusive environment. We have a FUN culture and offer great benefits, including remote-first environment, unlimited paid time off, 401(k) with employer match, and more. Work Authorization : We cannot offer employment sponsorship at this time. Candidates must be eligible to work in the US for full-time employment. Recruiters : We are not looking for outside recruiting firms to help us in this search. Thank you for understanding. Pay Transparency: As of January 1, 2023, new states and locales have enacted pay equity laws that require more pay transparency by employers in the following states: California, Colorado (effective January 1, 2021), Connecticut, Maryland, Nevada, New Jersey, New York, Ohio, Rhode Island and Washington. The Important Stuff Alkami Technology is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Alkami is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Alkami are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Alkami will not tolerate discrimination or harassment based on any of these characteristics. Alkami encourages applicants of all ages. #LI-REMOTE J.D. Power 2024 Mobile App Platform Certification Program SM recognition is based on successful completion of an audit and exceeding a customer experience benchmark through a survey of recent servicing interactions. For more information, visit jdpower.com/awards.

• Manage Onboarding: Facilitate the onboarding process for new clinics in a timely manner with clear instructions, ensuring a seamless experience. • Collect Feedback: Capture customer feedback to improve the onboarding process and experience. • Cross-functional Collaboration: Work closely with internal teams such as Customer Success and Customer Experience, escalating issues to the appropriate teams, creating and updating customer education materials pertaining to the provider portal, and ensuring customer satisfaction. • Onboarding Project Support: Assist with onboarding tasks such as creating Office Manager accounts after initial set-up, route inquiries from shared inbox and Slack channels to appropriate teams. • CRM Utilization: Effectively utilize HubSpot CRM to meticulously track and manage onboarding progress. Create and maintain internal documentation and customer records with a focus in data integrity/cleanliness with the highest confidentiality and data security standards.

• Operationalize Onboarding & Reporting • Define onboarding governance models and delivery standards • Establish and manage timelines, milestones, and dependencies in onboarding plan • Align onboarding plans with customer goals, Value Realization Moment, and Year 1 success criteria • Coordinate cross-functionally with CS, AEs, Solution Architecture, and Delivery to ensure aligned execution • Track progress across all active onboardings and maintain end-to-end visibility • Provide clear, consistent reporting on progress, risks, and blockers to customers and Cutover's leadership • Identify delivery risks, delays, or misalignment early across customers and Cutover teams • Drive accountability with customers and Cutover teams to meet onboarding commitments • Ensure blockers are clearly documented, owned, and resolved • Lead timely escalations to the appropriate stakeholders when onboarding outcomes are at risk • Facilitate clear, proactive communication to keep onboarding on track with customers • Own onboarding policies, playbooks, and standards at Cutover • Continuously evaluate onboarding performance, effectiveness, and customer outcomes • Identify recurring gaps or inefficiencies and drive improvement to onboarding processes • Raise onboarding maturity and consistency across teams

Senior Manager, Partner Onboarding (Dublin, CA or USA Remote) **This can be hybrid work from our corporate offices in Dublin, CA or a 100% Work Remote from your home office position depending upon where you live. About SavvyMoney: SavvyMoney is a leading San Francisco East Bay fintech company.  We provide integrated credit score and personal finance solutions to over 1,500 + bank and credit union partners nationally.  The SavvyMoney solutions integrate with more than 40 digital banking platforms. SavvyMoney is recognized by the San Francisco Business Times and the Silicon Valley Journal as one of the "Top 25 Places to Work in the San Francisco Bay Area" and is an Inc. 5000 Fastest Growing Company. The Sr. Manager, Partner Onboarding , will lead the team responsible for implementing new financial institution partners, ensuring a seamless transition from signed agreement to successful launch. This role is pivotal in accelerating deployment timelines, strengthening project management discipline, and enhancing organizational confidence in timely delivery through transparent forecasting, technical readiness, and proactive communication across all levels of the organization. The ideal candidate combines strategic leadership with a strong operational mindset. They will partner closely with Sales Operations, Finance, Product, and Technical Support to ensure onboarding efficiency, accurate ARR forecasting, and achievement of launch and delivery metrics. Key Responsibilities Team Leadership and Execution Lead and mentor the Partner Implementation team, driving accountability and performance across the onboarding funnel. Oversee the implementation of new partners from contract signature through launch, ensuring projects move efficiently through each stage. Foster a culture of delivery excellence and continuous improvement across the team. Operational Excellence Establish and enforce standardized project management frameworks (methodologies, tools, dashboards) to strengthen predictability and speed to launch. Identify bottlenecks, proactively mitigate delivery risks, and ensure partners move efficiently through every implementation stage. Optimize resource planning and capacity management to meet aggressive project timelines without compromising quality. Reporting and Forecasting Own onboarding pipeline and project health reporting, providing accurate, data-backed forecasts of launch readiness and ARR realization. Deliver regular executive-level reports summarizing project progress, risk areas, dependencies, recovery actions and/or upcoming milestones. Partner with Sales Ops and Finance to align on project cadence, delivery metrics, and revenue recognition. Cross-Functional Collaboration Collaborate with Sales, Sales Ops, Partner Success, Technical Support, and Product teams to ensure seamless handoffs and coordinated partner launches. Provide feedback and data-driven insights to improve partner implementation processes and cross-team efficiency. Process Improvement and Strategy Drive strategic initiatives to shorten launch cycles, increase delivery confidence, and standardize onboarding playbooks. Define, track, and report on key onboarding KPIs to continuously improve delivery timelines and deployment success. Represent the Partner Onboarding function in strategic planning and organizational operations forums, ensuring alignment between execution and business goals. What We’re Looking For Skills and Experience 6+ years of experience in partner onboarding, client implementation, or project management — ideally in fintech, SaaS, or financial services. 3+ years of leadership experience, with demonstrated success in coaching teams to deliver high-impact results under tight timelines. Proven success in driving operational efficiency and forecasting accuracy. Advanced understanding of CRM, project management, and workflow tools (Salesforce, Atlassian, Smartsheet, or similar). Excellent communication, executive reporting, and stakeholder management skills. Strong analytical mindset and data-driven approach to decision-making. Qualities That Set You Apart Strategic thinker who thrives on execution excellence. Skilled at building trust and alignment across technical and non-technical teams. Naturally drives accountability and fosters confidence in delivery commitments. Passionate about simplifying complexity, improving processes, and delivering a best-in-class partner experience. Base Salary The annual base salary for this position is between $125,000.00 and $140,000.00 depending upon experience and geography. Additionally we provide Quarterly Bonus potential Equity compensation package Flexible Time Off Policy (Take time as you need it) 401(k) with Employer contribution Medical, Dental, Vision – 100% premium paid for employee Opportunity for career growth and challenge Beautiful California East Bay offices in Dublin, CA SavvyMoney’s EEO Statement SavvyMoney relies on diversity of culture and thought to deliver on our goal of Creative People, Practical solutions serving our client needs, and ensures nondiscrimination in all programs and activities. We continuously seek talented, qualified employees in our operations regardless of race, color, sex/gender, including gender identity and expression, sexual orientation, pregnancy, national origin, religion, disability, age, marital status, citizen status, protected veteran status, or any other protected classification under country or local law. SavvyMoney is proud to be an Equal Employment Opportunity/ Affirmative Action Employer. We are committed to protecting your data.  To learn more, please review the SavvyMoney Employee Privacy Policy Notice here