Aura

• Design, document, and drive the architectural vision for the platform • Own complex, end-to-end initiatives from design and architecture through development, deployment, and iteration • Build the foundation that unifies Aura's data into a trusted, high-quality source for generating intelligence • Architect how AI agents access and reason over sensitive data • Build the systems that turn that intelligence into personalized insights and actions • Make and defend high-leverage technology choices across the stack • Establish and champion engineering best practices • Serve as a technical mentor, providing guidance on complex design challenges

• Design, document, and drive the architectural vision and strategy for backend services, ensuring scalability, reliability, security and alignment with business goals. • Define and govern technical standards, patterns, and best practices for cloud infrastructure and application development. Serve as a technical expert for the AWS serverless ecosystem, including Lambda functions, API Gateways, managed databases (e.g., DynamoDB/RDS), and CloudWatch. • Develop, maintain, and evolve the platform's infrastructure using Terraform for Infrastructure as Code (IaC), with a focus on reusable modules and automation. • Implement and manage CI/CD pipelines and deployment strategies using tools such as GitHub Actions to automate the software development lifecycle for both infrastructure and application code. • Lead, mentor, and grow a team of software engineers, fostering a culture of technical excellence, collaboration, and accountability. • Provide technical guidance and consultation on complex design challenges, performance tuning, and operational efficiency. • Drive adoption of new technologies and platform capabilities, ensuring a smooth transition for development teams. • Establish and enforce best practices for platform monitoring, alerting, and logging. • Ensure the platform adheres to security, compliance, and cost-management policies.

• Collaborate with Aura CX leaders, Sales, Finance, and Outsource Partners to align forecasts, staffing strategies, hiring plans, and associated expenses to business goals • Forecast contact volume, handling times, shrinkage, and occupancy across all channels to determine FTE requirements, new hire class sizes, and training timing • Own the vendor (BPO) forecast, ensuring staffing plans, billable hours, and service quality guarantees are aligned with contractual agreements • Develop, execute, and measure forecasting models using multiple methods; conduct backtesting and error analysis (MAPE/APE/MAE) to improve accuracy • Create and maintain dashboards and reporting (Tableau, Databricks, Five9, Verint, Excel) that monitor forecast accuracy, occupancy, and performance trends • Deliver actionable recommendations and executive-level presentations that influence operational and corporate strategy • Conduct scenario modeling and sensitivity analysis to evaluate the impact of campaigns, product launches, or growth initiatives on staffing and cost • Integrate forecast and capacity planning into the broader WFM ecosystem, ensuring alignment with scheduling and real-time management processes • Serve as a trusted advisor on workforce management and call center best practices that support the deployment of tools and technology across the organization • Assist with WFM and call center system requests, ensuring configuration, reporting, and access needs are met • Provide backup support as needed for scheduling and intraday requests • Other duties as assigned

Role Description We are looking for a DevOps engineer with a passion for infrastructure as code. We create tools used by all of Aura and we take pride in building at a massive scale. We help with every aspect of the software development lifecycle within Aura, and are thought leaders guiding teams to a consistent and stable future. Day to Day: - Create tools for use by all of Aura in multiple languages and paradigms (e.g., Serverless / Containers). - Investigate better ways to enable teams to deploy and manage networks and product deployments. - Assist with deployments using Terraform and GH Actions. - Debug cloud issues when development teams need assistance. - Offer design assistance for teams trying new stuff, providing vision and strategic optimization to ensure we move forward quickly and securely. Qualifications - 3 - 5 years of experience. - Passion for cloud computing and a helpful and curious attitude. - Experience writing Infrastructure as code. - Experience with any programming language. - An eye for detail. - A willingness to engage with multiple teams to solve problems. - Ownership. Requirements - Experience with Serverless or Containerized Deployments. - Logging and Monitoring strategies at scale, especially Cloudwatch and Grafana. - Experience with Python or Typescript. - Experience with a data lake or large data ETL infrastructure. - Experience optimizing costs in cloud. Benefits - Aura is proud to be an equal employment workplace. - All qualified applicants will be considered for employment without regard to any protected category. - Aura is committed to being an inclusive community where all feel welcome. - Aura is dedicated to providing an accessible environment for all candidates during the application process and for employees during their employment.

• Build a brand new, highly strategic product from the ground up. • Join the Aura for Business team, tasked with building a Managed Service Provider solution that streamlines corporate security for personal devices. • Focus on mobile-first feature development using React Native and full-stack development with a Node.js stack. • Take full, end-to-end ownership of complex features, guiding them from initial design and architecture through development, deployment, and iteration. • Be a key technical partner, responsible for navigating ambiguous business goals and translating them into clear, scalable technical requirements.

• Take inbound customer cancellation calls and retain them as an Aura customer • Make daily outbound calls to existing Aura customers with failed subscription payments • Ensure a high level of customer satisfaction through proactive support and active listening • Address customer concerns and provide solutions • Master evangelizing Aura's story and mission to customers • Consult with customers on best practices to better protect their online identity • Identify retention and upsell opportunities by aligning Aura's Identity, Privacy and Security solutions with the customer's unique needs • Proactively improve knowledge of industry best practices and recent events to ensure you are a trusted resource for customers

• Develop features and improvements to the product in a secure, well-tested, and performant way • Work in a cross-functional team that touches all of the core systems and user flows • Suggest new approaches and best practices in software engineering and architecture design

• Conduct market pricing and benchmarking using survey data (e.g., Radford, Mercer, Pave) • Support and evolve job architecture, leveling frameworks, and salary band structures • Partner with HRBPs and business leaders to provide data-driven compensation recommendations (offers, promotions, adjustments) • Drive key compensation cycles (merit, bonus, promotions), including modeling and execution • Conduct pay equity and internal parity analyses; recommend and support remediation • Build and maintain compensation models, dashboards, and reporting • Ensure data integrity across compensation systems and HRIS • Contribute to compensation strategy as the company scales globally • Support administration and tracking of equity programs (e.g., stock options, RSUs) • Assist with equity benchmarking and competitive positioning • Help develop employee education materials related to equity compensation • Administer day-to-day U.S. benefits programs (health, retirement, leave) • Act as primary point of contact for employee benefits inquiries and issue resolution • Manage open enrollment planning and benefits strategy execution • Ensure compliance with applicable regulations (ERISA, ACA, COBRA) • Support total rewards integration efforts related to acquisitions • Assist in evaluating and harmonizing compensation and benefits programs across geographies • Partner with internal stakeholders to adapt programs for a global workforce • Help build scalable processes and documentation for a growing organization

• Help shape and maintain brand's visual identity across digital, print, and video platforms. • Responsible for the end-to-end design and execution of creative assets, including: • Digital Design: Create visual assets for websites, infographics, email templates, and paid advertising. • Sales Enablement: Design long-form sales collateral, presentation decks, and event-specific visuals. • Video Production: Assist with creative direction, scripting, editing, and motion graphics.

Aura is on a mission to create a safer internet. In a world where our lives are increasingly online, Aura's category-defining suite of intelligent digital safety products help millions of customers protect themselves against digital threats, and that number is growing rapidly. This is an exciting phase at Aura, and our team of over 400 people worldwide is guided by a leadership slate that's successfully grown startups into multi-billion dollar organizations. Come build with us! About the Role: Are you looking to launch your tech sales career with a company that’s changing the digital safety landscape? Do you enjoy helping people and delivering value? This could be the opportunity for you. Aura is expanding its Inside Sales team and seeking high-energy, ambitious Upsell Sales Specialists to help our existing customers maximize the value of their Aura memberships. In this remote, work-from-home position, you'll proactively engage current Aura customers, consult on their needs, and offer additional products and upgrades that strengthen their digital protection. This is a great opportunity to make an immediate impact, develop your consultative sales skills, and grow your career in a fast-paced tech environment. Day to Day: - Master and evangelize Aura’s story and mission to “create a safer internet” for individuals and families - Become an expert on Aura’s product suite and how it protects customers’ digital lives - Make daily outbound calls to existing customers to discuss enhanced protection options, upgrades, and additional features - Consult and advise customers on the best ways to strengthen their online safety through personalized solutions - Achieve or exceed monthly upsell and revenue targets - Collaborate with team members to continuously improve sales approaches and customer experience - Stay informed on industry trends and cybersecurity news to act as a trusted advisor to customers What You Bring to the Table: - You’re passionate about helping people and naturally engaging in conversations - You’re self-driven, competitive, and thrive in a fast-paced sales environment - You’re a team player who knows how to win individually and together - You have high integrity, a strong work ethic, and a commitment to continuous learning - You love working hard, having fun, and celebrating success with your team Aura offers a generous package to support our employees’ personal and professional lives. Our packages include competitive pay, health and wellness benefits, retirement savings plans, parental leave, and more! Pay for this role includes an hourly rate of $16-18/hour, plus commission. Total compensation (hourly rate + commission) is estimated to be $55,000-$80,000, but may vary depending upon job related knowledge, skills, experience, location, and meeting sales metrics while in the role. Note: The schedule for this position is Monday-Friday, 9am-6pm Mountain Time. #LI-remote Aura is proud to be an equal employment workplace. All qualified applicants will be considered for employment without regard to, and will not be discriminated against based on race, color, ancestry, national origin, religion, age, sex, gender, marital status, sexual orientation, gender identity, disability status, veteran status, or any protected category. Beyond equal employment opportunity, Aura is committed to being an inclusive community where all feel welcome. Aura is dedicated to providing an accessible environment for all candidates during the application process and for employees during their employment. If you need accessibility assistance and/or a reasonable accommodation due to a disability, please let your Talent Acquisition Partner know. Important privacy information for United States based job applicants can be found here.