• Monitor and manage a real-time lead queue across all inbound channels: incoming calls, webforms, emails, voicemails, and texts. • Manually add non-webform leads (emails, voicemails, texts, calls) to the Salesforce lead queue promptly upon receipt. • Respond to all leads according to the established priority order: incoming calls first, followed by scheduled consults, most recently created leads, leads with only one call attempt, and remaining leads (newest to oldest). • Mark all call attempts as 'Called' in the lead queue to ensure accurate outreach history. • Conduct outbound calls, texts, and emails across a structured follow-up cadence of up to 12 contact attempts per lead. • Transition leads with 6 or more unanswered attempts to a nurture sequence. • Prioritize pending prospects for follow-up once all new leads have been contacted. • Respond to cancellations and no-shows as soon as notification is received via email and work proactively to recover and reschedule the booking. • Conduct discovery conversations to understand each prospect's health goals, program interest (Weight Loss, Hormone Care, or both), and readiness. • Educate prospects on JumpstartMD programs, medication options (GLP-1 and non GLP-1), clinician and health coach support model, and the clinical assessment process. • Present appropriate program options (Signature, Essential, or Online) based on the prospect's needs and location. • Confidently close to a scheduled consultation and collect the Clinical Assessment Fee at the time of booking. • Follow up with all booked-but-not-paid accounts to secure payment prior to the appointment. • Maintain accurate and up-to-date records for all leads, pending statuses, and loss reasons in Salesforce. • Ensure all pending leads include a clear loss reason for team visibility. • Participate in weekly and monthly KPI reviews including call volume, booking totals, pending lists, and consultation quality scoring. • Complete consultation quality scorecards and engage in regular coaching sessions with the Manager/Director.

• Area of responsibility - Baltic States • CRM leads management, analysis, and follow-up • Partner Portal quarterly results management, analysis, and follow-up • Distributors' events: Invitation and follow-up, checking lists of participants, event feedback, and improvements to increase sales and leads • Ajax events: leads qualification/tracking and participants' follow-up • Make outbound calls to potential customers to promote and sell the company's solutions • Respond to inbound sales inquiries and follow up on leads generated by other sales channels • Build and maintain relationships with customers, understand their needs, and provide solutions to meet their requirements • Keep accurate and up-to-date records of customer interactions and sales activities in the company's CRM system • Collaborate with other departments to ensure a seamless customer experience and resolve any issues that arise • Provide regular updates to the management on performance and progress • Managing and maintaining a database of all sales data (orders, payments, forecasts, performance, BDMs call cycles) • Prepare proposals and other sales-related materials • Coordinate sales events, demonstrations, and presentations • Meet or exceed monthly and quarterly sales targets

• Successfully generate a consistent pipeline, achieve growth and hit sales targets by leveraging existing relationships and creating new relationships • Source new sales opportunities through inbound lead follow-up and outbound cold calls and emails • Utilize virtual and face-to-face meetings to build relationships with new customers • Ensure all leads are well qualified by identifying the correct decision makers • Advise customers on suitable product selection based on their needs and specifications • Research and understand our product line and be familiar with each product’s function and purpose, so you can confidently upsell our customers to compatible products • Maintain long-lasting relationships with existing customers through exceptional after-sales service • Route qualified opportunities to the appropriate sales executives for further development and closure • Showcase the company’s strengths and highlight our brand by talking exclusively about the characteristics that make our offerings unique • Participate in weekly meetings to discuss benchmarks and personal as well as team goals for the upcoming week • Maintain an organized workspace and properly file documents, updates, and product information so it is readily accessible for reference and to answer questions • Ensure we have accurate data in our CRM • Consistently integrates Allbridge’s core values into their everyday habits by treating all customers, internal and external, professionally, honestly and respectfully • Accepts ownership and responsibility of position responsibilities and strives to deliver results for customers that establish high standards, credibility and quality performance

Title: Inside Desk Property Adjuster Location: United States Type: Full-Time Job Description: Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity As a dedicated Property Adjuster, you will work within defined guidelines and framework, investigate, evaluate, negotiate, and settle low to moderate complexity property insurance claims. You will confirm/analyze coverage, recognize liability exposure and negotiate equitable settlement in compliance with all state regulatory requirements. You will recognize and empathize with members’ life events, as appropriate. This role is remote eligible in the continental U.S. However, individuals residing within a 60-mile radius of a USAA office will be expected to work on-site three days per week.USAA office locations are Chesapeake, VA, Colorado Springs, CO, Phoenix, AZ, San Antonio, TX and Tampa, FL. Relocation assistance isnotavailable for this position. Relocation assistance is not available for this position. This is an experienced desk based Property Adjuster role working in a telephone concentrated environment without physical inspection of loss. This is an hourly, non-exempt position with paid overtime available. Training will be approximately 12 weeks, Monday to Friday and hours may vary by location. Upon successful completion of training, employees will transition to an eight-hour work shift ranging between 8:00 am – 5:30 pm (local time) Monday to Friday with availability for occasional evenings and weekends based on business needs. What you'll do: - Proactively manages assigned claims caseload comprised of claims with low to moderate complexity damages that require commensurate knowledge and understanding of claims coverage. - Partners with vendors and internal business partners to facilitate low to moderate complexity claims resolution. May also involve external regulatory coordination to ensure appropriate documentation and compliance. - Investigates claim damages by conducting research from various sources, including the insured, third parties, and external resources. May identify and resolve potential discrepancies and identifies subrogation potential resulting from unusual characteristics. - Identifies coverage concerns, reviews prior loss history, determines and creates Special Investigation Unit (SIU) referrals, when appropriate. Determines coverage through analyzing investigation information involving low to moderate complexity policy terms and contingencies. - Determines and negotiates low to moderate complexity claims settlement. - Coordinates with management for guidance on assessing settlement amounts outside of authority limits to support managing claims outcomes. - Maintains accurate, thorough, and current claim file documentation throughout the claims process. - Applies knowledge of estimating technology platforms and virtual inspection tools to prepare and manage low to moderate complexity property insurance claims estimates. - Recognizes and addresses jurisdictional challenges such as applicable legislation and construction considerations. - Supports workload surges and catastrophe (CAT) response operations as needed, including mandatory on-call dates and potential evening, weekend, and/or holiday work outside normal work hours. - May be assigned CAT deployment travel with minimal notice during designated CATs. - Works various types of claims, including ones of higher complexity, and may be assigned additional work outside normal duties as needed. - Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: - High School Diploma or General Equivalency Diploma. - 1 year of customer service, military leadership, construction related industry/insurance experience and/or experience handling low complexity property claims. Knowledge of estimating losses using Xactimate or similar tools and platforms. - Demonstrated negotiation, investigation, communication, and conflict resolution skills. - Working knowledge and understanding of claims contracts as well as application of case law and state laws and regulations. - Ability to prioritize and multi-task, including navigating through multiple business applications. - May need to travel up to 25% of the year (local & non-local) and/or work catastrophe duty when needed. - Acquisition and maintenance of insurance adjuster license within 90 days and 3 attempts. What sets you apart: - 1+ years relevant property adjusting claims of moderate complexity - Experience desk adjusting residential property claims to include water, roof, and personal property - File ownership handling claims from start to finish (scoping the loss, assessing damages, estimating, interpreting policy, making coverage decisions, settlement) - Proficient in estimate writing using Xactimate and virtual tools (such as Claim X, Hover, and Hosta) - Currently hold an active P&C Adjuster license - Experience working directly for a standard insurance carrier - Experience in a all center environment - US military experience through military service or a military spouse/domestic partner Compensation range: The salary range for this position is: $54,380 - $103,870. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.