JumpstartMD

• Act as the primary point of contact for members across all JumpstartMD clinics, addressing their needs and enhancing their overall experience. • Provide support with billing issues, including payment processing, claims liaison, and troubleshooting insurance-related inquiries. • Gather and analyze feedback from members, address concerns or complaints, and develop solutions to reduce cancellations while improving retention. • Support clinics by managing the inventory and supply chain process. Ensure all clinics are fully stocked with essential products, office supplies, and medical equipment. • Negotiate membership renewals and cancellations, offering personalized solutions to retain members and maintain their loyalty to JumpstartMD. • Analyze member behavior and produce regular reports on retention, cancellations, and overall satisfaction. Present findings to the sales and marketing teams to improve retention strategies. • Work closely with operations and support teams to implement retention-focused initiatives and promote new services or products. • Monitor and reply to member questions and support the needs of our membership through the App – Reply to member questions and inquiries from the survey platform to ensure timely responses and satisfactory problem solving for members.

Role Description JumpstartMD is on a mission to leverage proven science to educate and inform women about their best options to manage their perimenopausal and menopausal transitions. We’re seeking a passionate, experienced, and visionary physician leader to serve as our Medical Director of Menopause Care and Hormone Replacement Therapy. This role will drive clinical excellence, strategic growth, and innovation in our HRT program, focusing on empowering women through perimenopause and menopause with science-backed, compassionate care. Duties & Responsibilities - Clinical Leadership: Develop and oversee evidence-based treatment protocols for perimenopause and menopause care and hormone therapy including estrogen, progesterone, testosterone, DHEA, and thyroid. - Medical Oversight: Supervise and collaborate with clinicians delivering HRT services, ensuring optimal patient outcomes and safety. Provide holistic and comprehensive integrative care by nurturing a deep understanding of other JumpstartMD service offerings including medical weight management, metabolic health and advanced lipid management, fitness, vitamin therapy, and longevity medicine. - Program Development: Innovate and evolve the HRT program in alignment with the latest medical guidelines and member needs. - Training & Education: Train providers on hormone management best practices and support ongoing education and development. - Spokesperson & Thought Leader: Serve as the public-facing medical expert for JumpstartMD's menopause care program, including media interviews, webinars, and social media engagement to educate and inspire the public. - Cross-Functional Collaboration: Partner with product, marketing, and operations teams to expand HRT services and drive patient engagement. - Patient Advocacy: Ensure care is personalized, holistic, and supportive of member wellbeing, quality of life, and longevity. Qualifications - MD or DO with board certification in OB/GYN or Endocrinology. - Minimum 5 years of clinical experience with hormone therapy and menopause care. - Proven leadership experience in a clinical setting. - Strong knowledge of evidence-based bioidentical hormone therapy, lifestyle medicine, and integrated care. - Passion for women's health, patient empowerment, and innovation in healthcare delivery. - Active California medical license. Bonus Points - Certification or fellowship training in HRT, integrative, or functional medicine. - Experience working with weight management or metabolic health programs. - Multi-state license is a plus. Knowledge, Skills & Abilities - Passionate Mission-Driven Approach: Energetically committed to transforming lives through dynamic care. - Belief in Approach: Deep conviction and mastery of an evidence-based, effective, and exciting JumpstartMD weight loss and health optimization program. - Exceptional Interpersonal Skills: Positive, empathetic, and adept at building vibrant connections. - Diverse Medical Interests: Enthusiastic about cardiometabolic health optimization, preventative medicine, lifestyle medicine, advanced biomarker assessments, psychology, pharmacology, exercise physiology, endocrinology, and the science of longevity. - Technical Proficiency: Fluent in Microsoft Office and adept with electronic health records. - Adaptable Entrepreneur: Thrives in a dynamic environment, bringing creativity and a results-oriented mindset. - Confidentiality and Professionalism: Maintains the highest level of confidentiality while consistently presenting the company with a positive and professional demeanor. Benefits - Opportunity for Growth: Collaborate with a passionate team to scale a best-in-class medical weight management, health optimization, and wellness program nationally. - Competitive Compensation: Enjoy competitive pay reflecting your skills and contributions. - Comprehensive Benefits: Access medical, dental, and vision benefits with eligibility at 25+ hours a week. - Financial Security: Participate in a 401(k) plan with a company match, promoting long-term financial well-being. - Time Off: Benefit from accrued paid time off to maintain a healthy work-life balance. - Wellness Support: - Receive 4 annual paid wellness days on top of defined holidays to prioritize your health. - Access free JSMD services including Weight Loss and Bioidentical Hormone Therapy. - Enjoy discounted JSMD products such as Vitamin Therapy, supplements, and more. Company Description We are an equal opportunity employer and are committed to creating an inclusive workplace. We consider all qualified applicants without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other legally protected characteristic.

👣 Your Next Adventure: IT Manager with Salesforce System Administration Reporting To: Director of System Operations Location: Work remotely, but have the ability to travel to all 14 clinics when needed. Bay Area preferred Classification: Regular, Full Time, Non-Exempt Schedule: Monday - Friday, 40 hours 🌟 Who You Are: We’re looking for an experienced IT Manager with Salesforce System Administration expertise to lead our technology operations and support our growing team. In this role, you’ll oversee IT infrastructure, manage a small team, and partner with internal stakeholders to keep our systems running smoothly. You’ll also serve as the primary Salesforce Administrator, supporting system optimization, integrations, and data integrity across the organization. ✍️ DUTIES & RESPONSIBILITIES - Manage IT operations including networks, servers, devices, and security. - Lead and support IT staff, including offshore/remote team members. - Oversee employee onboarding/offboarding, device provisioning, and software access. - Serve as the primary Salesforce Administrator — manage user access, page layouts, validation rules, flows, and reports/dashboards. - Partner with cross-functional teams to design, build, and optimize Salesforce workflows and integrations with other business systems (e.g., HubSpot, Elation Health, Office 365). - Maintain data integrity and enforce governance across all platforms. - Troubleshoot and resolve technical issues for employees across the company. - Partner with DevOps to support container-based development environments. - Maintain IT and Salesforce policies, processes, and documentation. - Support company facilities, including office moves and closures. 🧠 QUALIFICATIONS AND REQUIREMENTS - 5+ years of IT experience, with at least 2 years in a leadership role. - 2+ years of hands-on Salesforce Administration experience (Salesforce Certified Administrator preferred). - Experience working in healthcare, wellness, aesthetics and technology enabled healthcare organizations highly preferred. - Strong knowledge of networks, servers, and operating systems (Windows, Linux, Mac). - Hands-on experience with cloud technologies (AWS, Azure, GCP) and Office 365. - Experience managing integrations between Salesforce and third-party tools. - Excellent communication skills and ability to support both technical and non-technical users. - Strong problem-solving skills and ability to manage multiple priorities. 🚀 Why JumpstartMD? Impact Lives: Be part of a team that’s transforming health, empowering individuals, and celebrating over a million pounds lost - and counting! Innovation at Its Best: Work in an environment that's rich in innovation, backed by cutting-edge research, and personalized to perfection. Community and Connection: Join a tribe of passionate professionals in 14 locations, all committed to uplifting health and wellness. Grow with Us: With plans for geographical expansion soon, the sky's the limit for your career growth and personal development. 🌴 WHAT WE OFFER - Opportunity for Growth: Collaborate with a passionate team to scale a best-in-class medical weight management, health, and wellness program nationally. - Competitive Compensation: Enjoy competitive pay reflecting your skills and contributions - Comprehensive Benefits: Access medical, dental, and vision benefits with eligibility at 25+ hours a week. - Financial Security: Participate in a 401(k) plan with a company match, promoting long-term financial well-being. - Time Off: Benefit from accrued paid time off to maintain a healthy work-life balance. - Wellness Support: - - Receive 4 annual paid wellness days to prioritize your health. - Access free JSMD services (Weight Loss and Bio-identical Hormone Therapy). - Enjoy discounted JSMD Products (e.g., Vitamin Therapy, supplements, etc.) 🌟 Ready to Make a Difference? Apply Now and Jumpstart Your Career with Us! We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. We celebrate diversity and are committed to creating an inclusive environment for all employees

• Act as the primary point of contact for members across all JumpstartMD clinics, addressing their needs and enhancing their overall experience. • Provide support with billing issues, including payment processing, claims liaison, and troubleshooting insurance-related inquiries. • Gather and analyze feedback from members, address concerns or complaints, and develop solutions to reduce cancellations while improving retention. • Support clinics by managing the inventory and supply chain process. Ensure all clinics are fully stocked with essential products, office supplies, and medical equipment. • Negotiate membership renewals and cancellations, offering personalized solutions to retain members and maintain their loyalty to JumpstartMD. • Analyze member behavior and produce regular reports on retention, cancellations, and overall satisfaction. • Work closely with operations and support teams to implement retention-focused initiatives and promote new services or products. • Monitor and reply to member questions and support the needs of our membership through the App – Reply to member questions and inquiries from the survey platform to ensure timely responses and satisfactory problem solving for members. • Deliver exceptional customer care in every interaction , ensuring members feel supported, valued, and empowered throughout their health journey. Use active listening, empathy, and problem-solving to provide a best-in-class experience. Demonstrate a strong history of outstanding customer service in previous roles, with the ability to handle inquiries, resolve concerns, and maintain positive relationships with members professionally and compassionately.

• Own setup, QA, and optimization of HubSpot campaigns: email, SMS, push, in-app, workflows, lead routing, and A/B tests. • Manage referral flows via BirdEye. • Maintain campaign documentation and funnel metrics in Trello. • Collaborate with Sales and Clinical leaders to align funnel definitions, SLAs, and lifecycle campaigns. • Integrate and manage marketing tech: Salesforce, HubSpot, CallRail, BirdEye, Twilio. • Plan and run A/B tests on Webflow and HubSpot pages to improve booking and conversion rates. • Own website content updates, including program launches and blog posts. • Work with design/dev to launch CRO experiments and signup flows. • Build dashboards in Salesforce, Tableau, HubSpot. • Own channel attribution logic and reporting using Salesforce + CallRail. • Present actionable insights to leadership based on campaign and funnel data.