• provide technical support for Topcon customers • perform independent and/or supervised on-site installations, preventive maintenance, and repairs on Topcon’s extensive portfolio of Eyecare equipment • collaborate with other FSE's, Field Service Manager, Sales Representatives, and internal cross-functional teams • manage and control field inventory, tools, test equipment, technical documentation, and other assigned equipment • prepare and submit applicable field service documentation in a complete, accurate and timely manner • instruct/training customers on technical operation and maintenance of equipment • travel to assist in other Field Service territories

• Attending maintenance visits as required. • Responding to all calls within the required service level agreement (per call). • Responsible for asset management. • Providing accurate and timely call closure and stock reporting. • Attending proactive maintenance, basic installation and joints visits as scheduled by Operations Team. • Completing all engineering paperwork.

- Perform on-site commissioning of generators and switchgear systems in compliance with technical specifications and safety standards. - Conduct pre-commissioning inspections, functional tests, and performance verifications. - Troubleshoot and resolve technical issues during commissioning and startup phases. - Coordinate with project teams, clients, and subcontractors to ensure smooth project execution. - Prepare detailed commissioning reports and documentation. - Ensure compliance with all relevant electrical codes, safety regulations, and company policies. - Provide technical support and training to customers and site personnel.

• Execute service work of medium to high complexity as per work instructions and ABB guidelines. • Deliver excellent customer service to satisfy customers. • Work with customer to identify opportunities in the installed base, to improve system performance and operational performance. • Provide knowledge of and conduct work activities in compliance with the ABB HSE (Health, Safety and Environment), ABB Way, and Safety Manual & Safety policy at all times. • Responsible for hands-on execution of projects including Startup, commissioning, troubleshooting, engineering, design, and repair of Power Delivery equipment in respective area. • Lead outages with other field engineers, technicians, and contractors including project management, lead site engineer or site project manager. • Perform administrative functions such as writing technical reports, ordering materials, securing quotations, preparing job status reports, reports to customers, time sheet, and expense sheets on a complete timely, and thorough basis. • Plan, organize, and perform multifunctional field assignments in designated areas of expertise, directing the work of other field engineers and craft labor as required, in a timely and efficient manner. • Develop and further expand technical knowledge and expertise, currently recognized industry standards for engineering ability. • Plan, prepare, and/or instruct both internal and external training programs as required, to impart and perpetuate field engineering and/or product knowledge in area of specialization • Complete administrative functions in a timely manner associated with work.