• Create requests/tickets from standardized HR-generated reports or approved intake lists (e.g., new hires, changes, terminations, access adjustments). • Perform initial triage: confirm assignment group/queue, categorize request type, and route to the correct operational owner. • Act as a centralized escalation contact for the IAM/Provisioning team: respond to escalation inquiries with ticket status. • Maintain a simple tracker/report view to support daily/weekly operational updates. • Follow IT support standards, procedures, and documentation expectations; identify recurring issues and share improvement recommendations.

Title: Associate Analyst, Returns - A&F Co. Location: Columbus, Ohio. Work Type: Remote, Full Time Job ID: JR100047 Job Description: Job Description The Returns, Fraud, and Abuse department is dedicated to safeguarding customer trust and business integrity. We are committed to efficiently managing returns, minimizing fraud losses, and preventing abuse of policies to ensure a fair and secure shopping experience for all our customers. Through meticulous analysis, proactive strategies, and robust collaboration with stakeholders, we strive to uphold the highest standards of transparency, accountability, and customer satisfaction. Our goal is to protect the interests of both our customers and our business, fostering long-term relationships built on reliability and trust. Located in New Albany, OH the Returns Product Analyst, Returns will be responsible for delivering insights on opportunities and performance across Digital Checkout and Returns experiences, and for implementing action against these opportunities. This role will be responsible for helping our teams meet our objectives in the returns space including reducing overall returns, making our returns more efficient, and optimizing customer experience within returns. This job is located at our Global Home Office in Columbus, Ohio. What Will You Be Doing? - Support cross functional teams/process to drive execution against the Returns Roadmap of initiatives - Develop and drive improvement in the ‘Total Cost of Returns’ inclusive of OpEx and opportunity loss metrics - Assume accountability for the DRE write-off budget through policy enforcement and discovery / closure of new loss opportunities - Support monthly Returns Committee process with the objective of keeping leaders informed and leveraging them to help remove hurdles/make decisions. - Work with 3rd party tools/personnel to create reports and insights to action against with the purpose of reducing and optimizing returns - Support work with internal product facing teams (merchants, tech design, planners) to identify insights from reporting/data and turn those insights into action to reduce returns - Act as an SME as it relates to understanding how new features/operational issues impact returns - Work with development teams (Squads) to identify high impact initiatives in support of Returns objective and key results. Ensure the teams hit targeted deliverables on time and on budget - Work closely with the Supply Chain teams to ensure reverse logistics goals are set/met and operational impacts are identified and addressed. - Work closely with legal to ensure T&Cs are synched with changes made to the returns experiences and risks are known and mitigated with new tactics to reduce or optimize returns What Do You Need To Bring? - Bachelor’s Degree or related experience - Experience using dashboard such as PowerBI, Snowflake, or similar tools. - 3 - 5 years of digital product, digital transformation, retail industry, or related experience - History of working collaboratively with cross-functional teams including technical teams, product teams, and analytics teams. - Experience creating successful business cases with adequate ROI to proceed to implementation - Ability to manage multiple projects and prioritize according to business need and industry trends - Ability to communicate nuanced concepts in a way appropriate for executive leadership Our Company  Abercrombie & Fitch Co. is a global, digitally led omnichannel specialty retailer of apparel and accessories catering to kids through millennials with assortments curated for their specific lifestyle needs. The company operates a family of brands, including Abercrombie & Fitch, YPB, abercrombie kids, Hollister and Gilly Hicks, each sharing a commitment to offer products of enduring quality and exceptional comfort that support global customers on their journey to being and becoming who they are. Abercrombie & Fitch Co. operates over 750 stores under these brands across North America, Europe, Asia and the Middle East, as well as the e-commerce sites abercrombie.com, abercrombiekids.com, and hollisterco.com. At Abercrombie & Fitch Co., we lead with purpose and always put our people first. We’re proud to offer equitable compensation and benefits, including flexibility and competitive Paid Time Off, as well as education and engagement events, including various Associate Resource Groups, volunteer opportunities and additional time off to give back to our global communities.  Benefits & Perks As an Abercrombie & Fitch Co. (A&F Co.) associate, you’ll be eligible to participate in a variety of benefit programs designed to fit you and your lifestyle. A&F Co. is committed to providing competitive and comprehensive benefits that align with our company’s culture and values, but most importantly – with you! We also provide competitive incentives to reward the commitment our associates have for moving our global business forward:  - Incentive bonus program - 401(K) savings plan with company match - Annual companywide review process - Flexible spending accounts - Medical, dental and vision insurance - Life and disability insurance - Associate assistance program - Paid parental and adoption leave - Access to fertility and adoption benefits through Carrot - Access to mental health and wellness app, Headspace - Paid Caregiver Leave - Mobile Stipend - Paid time off and one paid volunteer day per year, allowing you to give back to your community - Work from anywhere (Mondays and Fridays are “work from anywhere” days for most roles and six work from anywhere weeks per year) - Seven associate wellness half days per year - Merchandise discount on all of our brands - Opportunities for career advancement, we believe in promoting from within - Access to multiple Associate Resource Groups - Global team of people who will celebrate you for being YOU! Company Description Abercrombie & Fitch Co. (A&F Co.) is a global, digitally led omnichannel specialty retailer of apparel and accessories catering to kids through millennials with assortments curated for their specific lifestyle needs

Title: Assistant/Associate Analyst, Forecasting Location:Columbus, Ohio time type Full time Remote job requisition id JR100231 Job Description: Assistant Forecast Analysts are responsible for using sophisticated tools to create accurate location level forecasts using trend and seasonality along with other early indicators. This forecast is used to distribute inventory and shape future inventory plans across domestic, international, and e-commerce channels. Forecast Analysts will be aligning inventory analysis, financial goals, and emerging trends to build the strategies that maximize our product success and profitability. This job is located at our Global Home Office in Columbus, Ohio. What Will You Be Doing? - Performing analysis of historical selling patterns and early indicators helping to predict location selling that drive supply chain decisions and influence product placement - Demand planner will use exception-based analysis to improve forecast accuracy to achieve preseason financial strategies - Collaborating with cross-functional teams to develop business strategies, managing profitability, and reacting to change while making strategic decisions based on current sales and inventory information - Researching the global market customer migration patterns and leveraging data and insights to provide actionable insights that drive the most informed forecast - Clearly presenting forecast and inventory analysis performance to company financial objectives and strategies to senior leadership, providing insight on demand, customer insights, and trend ideas What Do You Need To Bring? - Bachelor's Degree or related experience - 1-2+ years of related experience in retail Planning - Passion for the A&F Co. brands and the role - Prior experience with trend analysis and event forecasting preferred - Proven leadership experience - Ability to thrive in team-based settings and a collaborative approach to working with cross-functional partners - Desire to take on the responsibility of running a portion of a multi-billion-dollar business - Strong presentation skills and the ability to communicate confidently with senior-level leaders - Ability to adapt and work in a fast-paced environment - Desire & curiosity to learn more Our Company  Abercrombie & Fitch Co. is a global, digitally led omnichannel specialty retailer of apparel and accessories catering to kids through millennials with assortments curated for their specific lifestyle needs. The company operates a family of brands, including Abercrombie & Fitch, YPB, abercrombie kids, Hollister and Gilly Hicks, each sharing a commitment to offer products of enduring quality and exceptional comfort that support global customers on their journey to being and becoming who they are. At Abercrombie & Fitch Co., we lead with purpose and always put our people first. We’re proud to offer equitable compensation and benefits, including flexibility and competitive Paid Time Off, as well as education and engagement events, including various Associate Resource Groups, volunteer opportunities and additional time off to give back to our global communities.  Benefits & Perks As an Abercrombie & Fitch Co. (A&F Co.) associate, you’ll be eligible to participate in a variety of benefit programs designed to fit you and your lifestyle. A&F Co. is committed to providing competitive and comprehensive benefits that align with our company’s culture and values, but most importantly – with you! We also provide competitive incentives to reward the commitment our associates have for moving our global business forward:  - Incentive bonus program - 401(K) savings plan with company match - Annual companywide review process - Flexible spending accounts - Medical, dental and vision insurance - Life and disability insurance - Associate assistance program - Paid parental and adoption leave - Access to fertility and adoption benefits through Carrot - Access to mental health and wellness app, Headspace - Paid Caregiver Leave - Mobile Stipend - Paid time off and one paid volunteer day per year, allowing you to give back to your community - Work from anywhere (Mondays and Fridays are “work from anywhere” days for most roles and six work from anywhere weeks per year) - Seven associate wellness half days per year - Merchandise discount on all of our brands - Opportunities for career advancement, we believe in promoting from within - Access to multiple Associate Resource Groups - Global team of people who will celebrate you for being YOU! Company Description Abercrombie & Fitch Co. (A&F Co.) is a global, digitally led omnichannel specialty retailer of apparel and accessories catering to kids through millennials with assortments curated for their specific lifestyle needs. The company operates a family of brands, including Abercrombie brands and Hollister brands, each sharing a commitment to offer products of enduring quality and exceptional comfort that support global customers on their journey to being and becoming who they are.

• Responsible for coordinating all product configuration tool development efforts between the respective functions involved in the inquiry to remittance process, including: Marketing & Sales, Global Product Management, IT, Supply Chain and Finance across the Electrification Business Units. • Defining and documenting functional requirements. • Uncover, collect, analyze, and prioritize business requirements, skillfully translating them into implementation specifications. • Collaborate closely with business users and development team to establish clear developments plan and testable acceptance criteria, ensuring seamless alignment. • Work together with developers and IS project managers to estimate and monitor development effort, encompassing capacity, status, and velocity, across planned developments and releases. • Providing solutions and resolutions for all application issues through performing numerous tests, investigations, and analyses. • Work closely with Product Management, Pricing and Controllers to develop pricing and costing models to ensure market acceptable pricing, accurate costing at the quote stage, as well as product line profitability. • Develop and execute test plans to ensure desired functionality and quality of product configuration tools.