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Ensemble Health Partners logo
Ensemble Health Partners

Innovation in Revenue Cycle Management

Analyst I, IAM

AnalystAnalystFull TimeRemoteJuniorTeam 5,001-10,000H1B No SponsorCompany SiteLinkedIn

Location

India

Posted

15 days ago

Salary

0

Seniority

Junior

Associate Degree1 yr expEnglishITSMServiceNow

Job Description

Analyst I, IAM

Ensemble Health Partners

• Create requests/tickets from standardized HR-generated reports or approved intake lists (e.g., new hires, changes, terminations, access adjustments). • Perform initial triage: confirm assignment group/queue, categorize request type, and route to the correct operational owner. • Act as a centralized escalation contact for the IAM/Provisioning team: respond to escalation inquiries with ticket status. • Maintain a simple tracker/report view to support daily/weekly operational updates. • Follow IT support standards, procedures, and documentation expectations; identify recurring issues and share improvement recommendations.

Job Requirements

  • 1–3 years of experience in an IT support, service desk, ticket coordination, operations coordination, or similar role.
  • Demonstrated ability to manage high ticket volume with attention to detail and strong follow-through.
  • Strong written communication skills for status updates, escalation responses, and stakeholder coordination.
  • Comfortable working in an ITSM tool (e.g., ServiceNow) and maintaining structured trackers.

Benefits

  • Comprehensive health insurance coverage for associate, kids (2) and parents supporting physical and financial well being beyond the workplace.
  • Accidental insurance coverage for the associate that adds an extra layer of security.
  • Professional development programs with reimbursement support to help you upskill and grow with confidence.
  • A workplace that is fully compliant with labor laws, including maternity and paternity benefits.
  • Thoughtful experiences like welcome kits, company swag, and work anniversary gifts that recognize your journey with us.
  • Benefits designed to support you at different stages of life and career, not just on day one.

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