Self-powered digital locking and mobile access management solutions that are making life accessible.
Technical Manager
Location
Canada
Posted
37 days ago
Salary
0
Seniority
Senior
Job Description
Technical Manager
iLOQ
• Play a key role in iLOQ’s rapid expansion across North America • Support customers and sales force across multiple industry verticals • Manage complete portfolio of sustainable locking and access management systems • Serve as a Project Manager, overseeing the integration of the iLOQ application with various software platforms • Provide product and software training for iLOQ’s U.S. and Canadian sales teams, onboard channel partners, and end-users/customers • Continuously develop and update training materials and ensure successful implementation through regular follow-ups • Manage and coordinate information sharing with iLOQ Technical Managers in other regions • Support product integration with end-user databases using APIs • Conduct market research to prioritize necessary software integrations • Serve as the main point of contact for IT-related matters • Provide technical sales support, including quotations, contract and RFP management • Collaborate cross-functionally with teams across R&D, Product Management, Supply Chain, Sales, Marketing, and Services • Support channel partners, drive customer satisfaction, and help improve the Net Promoter Score (NPS)
Job Requirements
- Minimum 5 years of relevant professional experience
- At least 3 years in a technical training role within a similar product sector (EAC, AI, door entry, locks, access control, smart locks, etc.)
- Technical degree preferred but not required
- Strong project management skills with experience working across divisions and internationally
- Robust understanding of modern mobile technologies, digitalization trends, and electromechanical digital solutions
- Extensive IT expertise, especially in APIs
- Preferred experience in product management, R&D, or sales
- Multichannel sales experience serving diverse customer and industry types is a plus
- Proficiency in MS Office, especially PowerPoint
- Exceptional customer service and communication skills (both verbal and written)
- A structured mindset with strong attention to detail
- A positive attitude with the ability to work effectively across multiple departments and global offices
- Analytical skills with an affinity for complex problem-solving and time management
- Self-sufficient, organized, and pragmatic
Benefits
- Comprehensive benefits package
- Competitive compensation with excellent healthcare benefits
- 401(k) plan
- Opportunities for personal and professional growth
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