Role Description We are seeking a proactive and detail-oriented Team Assistant to support the Heads of Engineering. Reporting to the Executive Assistant to the CTO, this role is vital in ensuring the smooth operation of executive-level activities and providing administrative support. - The ideal candidate will have exceptional organizational skills, a "go-to" attitude, and the ability to manage multiple tasks simultaneously. - This position requires at least two years of administrative experience, excellent English communication skills, and proficiency in handling key administrative functions. Key Responsibilities - Calendar Management - Efficiently manage and coordinate complex schedules for the CS Heads. - Arrange meetings, appointments, and conference calls across multiple time zones. - Handle last-minute schedule changes and provide timely updates. - Documentation Updates - Maintain and update administrative assistance processes and organizational charts. - Ensure accuracy and accessibility of all documentation. - Travel Booking and Coordination - Arrange domestic and international travel for the executives, including flights, accommodations, ground transportation, and itineraries. - Handle changes to travel plans as needed and ensure timely communication with the executives. - Work within budgetary guidelines and company policies to secure the best options. - Track and organize travel expenses for timely and accurate reporting. - Purchase Orders and Expenses - Raise purchase orders (POs) accurately and in a timely manner. - Process and reconcile expense reports for the executives in compliance with company policies. - Ensure proper documentation and timely submission of all expense claims. - General Administrative Support - Act as the first point of contact for the supported executives, handling correspondence and inquiries professionally. - Coordinate meeting agendas, presentations, and follow-up materials as required. - Collaboration and Communication - Work closely with the CTO’s Executive Assistant to streamline communication and processes. - Coordinate with internal and external stakeholders to ensure tasks and requests are handled efficiently. - Maintain confidentiality in handling sensitive information. Qualifications - Preferably 2 years in an administrative or executive assistant role within a corporate or multinational environment. - Strong written and verbal English communication skills. - Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint and SharePoint). - Familiarity with travel booking platforms, raising POs and processing expense reports. - Exceptional organizational and multitasking abilities. - Proactive, with a "can-do" and "go-to" attitude. - High attention to detail and accuracy. - Ability to handle pressure and adapt to changing priorities. Benefits - A culture built on trust and accountability - giving you the freedom and autonomy to be successful and make an impact. - Balance - with our Flexible Leave Paid Time Off policy, remote working opportunities, Global Wellbeing Days, and other great benefits. - Growth opportunities - we provide the tools and guidance required so that you can focus on what really matters to you and so, ultimately, you can achieve your best work. - Talented colleagues, role models and mentors - work, learn and be inspired by some of the best talent in the software industry. - A commitment to sustainability - with initiatives such as our Environmental, Social, and Governance strategy and Act4Good programme. - A safe and inclusive working environment – supported by our Employee Resource Groups, which are open to all. Company Description We are a people-first community that nurtures all the areas that surround your working experience. With us, you’ll be surrounded by a high-performance team that supports your authentic self and celebrates your uniqueness. We believe that ‘How work should feel’ is an evolving statement. Work goes beyond tasks and everyday responsibilities it’s about feeling valued, empowered, promoted, impactful, seen, and appreciated. We are reimagining how work makes people feel.

Role Description We are seeking a dedicated and experienced Financial Virtual Assistant to support a thriving company in the plumbing, air conditioning, and electrical services industry. This fully remote position offers the opportunity to play a crucial role in managing our daily financial operations, data integrity, and system workflows. The ideal candidate will bridge the gap between field service operations and backend accounting by leveraging specialized industry software to ensure absolute accuracy and operational efficiency. Key Responsibilities - Systems Integration: Seamlessly manage workflows between ServiceTitan and QuickBooks Online, ensuring accurate batching, invoice syncing, and database reconciliation. - Accounts Payable: Oversee full-cycle AP processes, including field-vendor invoice verification, expense classification, and purchase order tracking. - Accounts Receivable: Manage trade and residential AR duties, converting field jobs to finalized invoices, tracking payment statuses, and supporting collection efforts. - Core Accounting Support: Perform daily financial data entry, assist with monthly bank and credit card reconciliations, and maintain pristine, audit-ready financial records. - Payroll Administration: Support payroll workflows by auditing technician timesheets, tracking commission/bonus structures within ServiceTitan, and organizing accurate records. - Document Management: Maintain a secure, highly organized digital archiving system for all contracts, receipts, permits, and financial compliance documents. Qualifications - Industry Software Mastery: Proven, hands-on experience navigating ServiceTitan and QuickBooks Online is strictly required. - Professional Experience: 3+ years of progressive experience in a finance administration, bookkeeping, or specialized accounting support role. - Niche Knowledge: Prior experience working with residential or commercial trade services (Plumbing, HVAC, or Electrical) is highly preferred. - Technical Proficiency: Advanced command of Microsoft Office Suite (especially Excel pivot tables and formulas) and secure cloud storage tools. - Core Competencies: Exceptional attention to numerical detail, high organizational skills, and the ability to work autonomously with sensitive financial data. Requirements - Employment Type: Contractor. - Hours: Full-time; availability during US business hours required. - Flexibility: Occasional availability outside standard hours may be required. - Status: Independent contractor; no company-provided equipment. - Benefits: This role does not include company-provided benefits or paid leave. - Taxes: Contractor is responsible for their own taxes and statutory contributions. - Payroll: Payments issued according to the company’s standard contractor payroll schedule.

Role Description The Virtual Assistant Representative is responsible for providing remote administrative and front-desk support to medical practices. This role serves as a key point of contact for patients and healthcare providers by managing calls, scheduling appointments, verifying insurance coverage, maintaining accurate patient records, and supporting day-to-day practice operations. Key Responsibilities - Manage inbound and outbound patient calls in a professional and courteous manner. - Schedule, confirm, reschedule, and cancel patient appointments as needed. - Verify patient insurance eligibility, benefits, and coverage details. - Process and follow up on prior authorization requests with insurance carriers. - Enter and maintain accurate patient information within the Electronic Medical Records (EMR) system. - Assist with patient collections, including discussing balances and processing payments when applicable. - Respond to patient inquiries and provide timely support regarding appointments, billing, and general practice information. - Maintain confidentiality and comply with HIPAA and other healthcare privacy regulations. - Document patient interactions and update records accurately and promptly. - Coordinate with healthcare providers and practice staff to ensure seamless patient care and workflow. - Meet productivity, quality, and customer service standards established by the company and client practices. - Perform administrative and other clerical tasks as instructed by Supervisor to support daily practice operations. Qualifications - Associate's or bachelor's degree in any related field. - Previous experience in a healthcare, medical office, customer service, call center, or virtual assistant role preferred. - Experience working with Electronic Medical Records (EMR/EHR) systems is an advantage. - Knowledge of medical terminology, insurance verification, and prior authorization processes is preferred. - Strong verbal and written English and Spanish communication skills. - Excellent customer service and patient interaction skills. - Strong attention to detail and organizational abilities. - Ability to multitask and manage competing priorities in a fast-paced environment. - Proficiency with Microsoft Office, Google Workspace, and web-based applications. - Ability to work independently in a remote environment while maintaining productivity and accountability. - Reliable high-speed internet connection and a professional home office setup. Location Remote Hours Available during standard US business hours (9am-5pm EST or 8:30am-4:30pm EST) This job description is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities or requirements. Other duties not listed here may be assigned as necessary to ensure proper operations of the department.

Role Description We are seeking a highly organised and detail-oriented All-Round Administrative Assistant / Accounts Receivable & Sales Support to support day-to-day operations and communications across the business. This role combines administrative support, generating quotes and invoices, processing orders, ensuring smooth workflows, and a consistently high level of service across internal teams and external stakeholders. You will be the engine that keeps our sales and financial pipelines moving smoothly. If you love organisation, numbers, and keeping things on track, you’ll thrive here. Key Responsibilities - Call Handling & Communication: - Answer incoming calls professionally and ensure a positive first point of contact. - Make outbound calls for scheduling, confirmations, follow-ups, and coordination. - Take accurate messages and ensure timely communication of key information. - Handle enquiries with clarity, patience, and a solutions-focused approach. - Maintain professional and friendly communication across all interactions. - Accounts Receivable & Sales Support: - Quote & Invoice Generation: Accurately prepare and issue client quotes and invoices in a timely manner. - Accounts Receivable Support: Monitor outstanding accounts and tactfully follow up on overdue invoices via phone and email to ensure steady cash flow. - Order Management: Process internal team requests and external client orders from start to finish, ensuring accuracy and clear communication throughout the lifecycle of the order. - Data Integrity: Maintain up-to-date and accurate customer records, financial entries, and order histories in our systems. - Administrative Support: - Perform general administrative duties including data entry and document management. - Maintain accurate records, databases, and internal systems. - Organise files and ensure information is properly stored and easy to access. - Support operational workflows and assist with day-to-day coordination tasks. - Help streamline administrative processes where improvements are identified. - Operational & Team Support: - Provide reliable support to internal teams to ensure smooth daily operations. - Assist with basic coordination tasks across departments. - Ensure tasks are followed through accurately and completed on time. - Act as a dependable point of support for general business needs. Qualifications - Proven experience in administrative support, accounts receivable, sales support, customer service, or similar roles. - Excellent attention to detail with strong organisational skills. - Confident and professional phone manner. - Strong written and verbal communication skills. - Ability to manage multiple tasks and priorities efficiently. - High level of reliability, accountability, and consistency. - Comfortable working independently with minimal supervision. - Experience using Xero Accounting Software is an advantage. - Problem-solving mindset with a proactive approach to daily tasks. Useful Platform Experience - Google Workspace (Gmail, Calendar, Sheets, Docs) - Microsoft Office Suite - Xero or similar accounting software - Zoom / Microsoft Teams / Google Meets Work Arrangement & Expectations This is a remote role that will be set up as an independent contractor engagement. To ensure alignment and transparency, successful candidates will be expected to: - Be available for meetings and collaboration during core [AEST (AU) or PHT] business hours. - Disclose any existing ongoing roles or client work. - Reflect this engagement on their LinkedIn profile (clearly marked as “Independent Contractor”).