WRS Health logo
WRS Health

Technology that frees physicians to do what they do best – Patient Care

Medical Virtual Assistant

Administrative AssistantAdministrative AssistantContractRemoteMid LevelTeam 201-500H1B No SponsorCompany SiteLinkedIn

Location

EST (UTC-5)

Posted

17 days ago

Salary

0

Seniority

Mid Level

No structured requirement data.

Job Description

Medical Virtual Assistant

WRS Health

Role Description The Virtual Assistant Representative is responsible for providing remote administrative and front-desk support to medical practices. This role serves as a key point of contact for patients and healthcare providers by managing calls, scheduling appointments, verifying insurance coverage, maintaining accurate patient records, and supporting day-to-day practice operations. Key Responsibilities - Manage inbound and outbound patient calls in a professional and courteous manner. - Schedule, confirm, reschedule, and cancel patient appointments as needed. - Verify patient insurance eligibility, benefits, and coverage details. - Process and follow up on prior authorization requests with insurance carriers. - Enter and maintain accurate patient information within the Electronic Medical Records (EMR) system. - Assist with patient collections, including discussing balances and processing payments when applicable. - Respond to patient inquiries and provide timely support regarding appointments, billing, and general practice information. - Maintain confidentiality and comply with HIPAA and other healthcare privacy regulations. - Document patient interactions and update records accurately and promptly. - Coordinate with healthcare providers and practice staff to ensure seamless patient care and workflow. - Meet productivity, quality, and customer service standards established by the company and client practices. - Perform administrative and other clerical tasks as instructed by Supervisor to support daily practice operations. Qualifications - Associate's or bachelor's degree in any related field. - Previous experience in a healthcare, medical office, customer service, call center, or virtual assistant role preferred. - Experience working with Electronic Medical Records (EMR/EHR) systems is an advantage. - Knowledge of medical terminology, insurance verification, and prior authorization processes is preferred. - Strong verbal and written English and Spanish communication skills. - Excellent customer service and patient interaction skills. - Strong attention to detail and organizational abilities. - Ability to multitask and manage competing priorities in a fast-paced environment. - Proficiency with Microsoft Office, Google Workspace, and web-based applications. - Ability to work independently in a remote environment while maintaining productivity and accountability. - Reliable high-speed internet connection and a professional home office setup. Location Remote Hours Available during standard US business hours (9am-5pm EST or 8:30am-4:30pm EST) This job description is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities or requirements. Other duties not listed here may be assigned as necessary to ensure proper operations of the department.

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