Role Description Healthcare delivery is rapidly evolving, and within Optum Whole Health Solutions, the Site Visit Clinician supports provider quality, operational readiness, and consistent performance across the network. The role combines analytics, provider engagement, operational assessment, and quality improvement to strengthen the provider experience and reinforce key standards. Work in this role is generally self-directed and not highly prescribed. The clinician works through less structured and moderately complex issues, assesses provider needs, interprets requirements, and identifies solutions to non-standard situations. The role involves translating developing concepts and quality expectations into practical site review activities and conducting analyses that support clear, actionable findings. The Site Visit Clinician also serves as a resource to others by providing explanations on difficult issues, offering guidance as needed, and supporting colleagues with less experience. The clinician works with minimal guidance and seeks input only on the most complex tasks. As a Site Visit Clinician, you will carry out the full lifecycle of ABA site reviews, including: - Pre-visit planning - Data integration - Onsite assessment - Post-visit reporting - Follow-up on quality action plans Since this work is early in its development and ABA quality standards continue to evolve, success requires comfort with ambiguity, critical thinking, and the ability to apply emerging standards in real provider settings. You’ll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges. Qualifications - Holds active Board Certified Behavior Analyst® (BCBA®) certification in good standing - If required by the state of residence, maintain unrestricted and in good standing licensure and certification - Direct experience delivering applied behavior analysis (ABA) services in clinic, home, or community-based settings - Experience in provider quality oversight, operational review, clinical operations, or similar healthcare support functions - Deep working understanding of Council of Autism Service Providers (CASP) standards of care - Familiar with Autism Commission on Quality (ACQ) accreditation standards - Ability to independently integrate data from multiple sources - Proven ability to communicate clearly in both written and verbal formats - Proven ability to manage multiple workflows with accuracy and attention to detail - Proven capability of interpreting and presenting complex data - Proven solid interpersonal and collaboration skills - Ability to travel up to 40% to conduct onsite provider reviews Requirements - Completes site visits - Performs end-to-end coordination of ABA site reviews - Applies a disciplined, standardized approach to data integration, documentation, and quality verification - Maintains and continuously improves the Integrated Checklist List (ICL) - Coordinates all preparatory activities and confirms documentation completeness - Collects, analyzes, interprets, and synthesizes quantitative and qualitative data - Develops concise pre-visit summaries - Prepares tables, graphs, and interpretive narratives - Participates in pre-visit planning meetings - Serves as an onsite reviewer conducting structured interviews - Documents observations aligned with practice standards - Collaborates with a cross-disciplinary site visit team - Solves moderately complex issues in real-time - Integrates pre-visit data into clear post-visit summaries - Produces actionable written reports - Supports Quality Action Plans - Plans and manages personal workload to align site review assignments - Applies ABA standards of care during site reviews Benefits - Comprehensive benefits package - Incentive and recognition programs - Equity stock purchase - 401k contribution Company Description At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes.

• Review requests and contracts; prepares applications for potential wholesale investors and makes recommendations to appropriate senior management • Responsible for communicating and training branch personnel regarding appropriate company product related programs • Remain current on all product programs and provide updates to branch personnel as applicable • Maintain and update information on company portal with regard to programs • Partner directly with MI companies to resolve any underwriting issues or concerns • Maintain a professional image and adhere to standards consistent with company policies and procedures • Other duties as assigned or required

• Lead product training and support go-live: Play an integral role in implementation projects by leading product-related training and supporting go-live stabilization through engagement with customer admins and radiologists. • Develop product expertise: Develop deep functional knowledge of one Rad AI product, articulating key features, workflows, and integrations. • Understand core product workflows: Develop a deep understanding of core product workflows and best practices recommendations. • Stay current on features and integrations: Stay current on new features, tools, and available integrations, and share that knowledge with pertinent Implementation team members. • Create training materials: Assist in building training materials as needed. • Facilitate team communication: Facilitate basic communication between implementation and product/engineering/technical support teams. • Manage vendor tasks and escalations: Assist in tracking third-party vendor-related tasks and communications, escalating issues as needed, and documenting vendor interactions. • Address product queries: Respond to product-related queries from customers and internal stakeholders as needed. • Drive project success: Support project success through diligent execution of product-related training, learning internal processes, and communicating effectively within the immediate team. • Act as a radiology workflow consultant: Serve as a trusted advisor to clinical and operational stakeholders, translating customer-specific radiology workflows into optimized product configurations and adoption strategies — not just training delivery. • Conduct workflow discovery and gap analysis: Lead structured pre- and post-go-live workflow assessments with radiologists, department leads, and IT stakeholders to identify friction points, configuration needs, and adoption risks. • Support pre-sales engagements: Partner with Sales to provide product and workflow expertise during demos and scoping discussions, helping translate prospect needs into implementation requirements. • Communicate effectively: Demonstrate strong verbal and written communication skills.

Role Description In this position as a Remote Monitoring Specialist, you will be responsible for providing remote service and control system technical support of Trane National Accounts and Remote Resolution Center customers. Responsibilities include: - Remote maintenance, operation, diagnosis, and programming of various HVAC control systems. - Excellent customer service skills and technical documentation of work performed. - Setting up, maintaining, and making control system adjustments utilizing knowledge of HVAC mechanical systems and equipment. - Applying basic electronic theory, modulating control system principles, airflow dynamics, and basic refrigeration theory. Responsibilities - Responds to building automation system alarms and customer requests. - Analyzes, diagnoses, and repairs building automation systems remotely. - Provides training and follow-up training for customers and personnel as directed. - Documents work by following pre-defined remote service procedures. - Turns in all required paperwork and reports in a timely manner. - Keeps current on Trane products concerning installation, operation, maintenance, service, and repair of building automation systems. - Provides technical support to customers and personnel as directed on assigned projects. - Available to work four, 10-hour days, Saturday through Wednesday from 10:00 pm- 9:00 am Eastern Time, with a 1-hour lunch break. - Flexibility to work overtime/weekends, as required. Qualifications - Associates degree or equivalent from two-year College or technical school or 5 years’ experience in building automation systems; or equivalent combination of education and experience. - 2 years minimum working with building automation systems. - Strong understanding of Building Automation (including but not limited to Trane Controls) HVAC theory. - Ability to interpret Trane custom programming (TGP2). Key Competencies - Ability to meet short- and long-term deadlines. - Effectively meet the needs of internal and external customers. - Ability to work regularly and dependably. - Ability to function in a team environment. - Demonstrate ability to cope with stress and maintain a pleasant and cooperative temperament. - Ability to perform mental tasks such as making decisions, learning, thinking rationally, and exercising good judgment. - Ability to read and comprehend simple instructions, short correspondence, and memos. - Ability to write simple correspondence. - Ability to effectively present information in one-on-one and small group situations. - Ability to understand and apply temperature and pressure theories as well as basic electrical theories. - Ability to add, subtract, multiply, and divide in all units of measure. - Ability to define problems, collect data, establish facts, and draw valid conclusions. - Ability to interpret an extensive variety of technical instructions. - Ability to effectively communicate with others both written and orally. Compensation - Annual Base Salary Range: $58,045.00 - $80,640.00 - Compensation Type: Exception Hourly - Incentive Eligible: No - Sales Commission Eligible: No Benefits - Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs. - Family building benefits include fertility coverage and adoption/surrogacy assistance. - 401K match up to 6%, plus an additional 2% core contribution = up to 8% company contribution. - Paid time off includes 15 vacation days, 9 paid holidays, 3 floating holidays, sick leave, and additional options for volunteer and parental leave. - Educational and training opportunities through company programs along with tuition assistance and student debt support. Safety Sensitive Role No. The company designates certain roles as Safety Sensitive. Safety Sensitive roles may require that you pass additional drug screening. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.