Hilltop Holdings

• Review requests and contracts; prepares applications for potential wholesale investors and makes recommendations to appropriate senior management • Responsible for communicating and training branch personnel regarding appropriate company product related programs • Remain current on all product programs and provide updates to branch personnel as applicable • Maintain and update information on company portal with regard to programs • Partner directly with MI companies to resolve any underwriting issues or concerns • Maintain a professional image and adhere to standards consistent with company policies and procedures • Other duties as assigned or required

PrimeLending is a leading national home lender focused on empowering the pursuit of homeownership. Under the direction of the Branch Manager, Operations Manager and/or Processing Supervisor, the Loan Processor evaluates all information supplied on the mortgage loan application, verifies the validity of the information and assembles a completely documented file to Underwriting and Closing. Acts as the primary liaison between the loan officer, loan officer assistant, realtors, builders and the customer(s). PrimeLending, a PlainsCapital Company®, is a people-first company on a mission to make the home loan process simple and stress-free. Since 1986, we’ve been working together as a team to support our customers, co-workers and communities and make a positive impact on all the lives of all we serve. Whether on the frontline working directly with customers in our branches or behind the scenes supporting our loan officers, our team members each play a vital role in delivering an outstanding customer experience. Award-Winning Culture Known for having an empowering, supportive culture, PrimeLending is a place where each individual has an important voice, can be themselves and thrives. Our organization exudes an infectious spirit of optimism and humanity, making PrimeLending a great workplace. - #7 2023 Energage Top Workplaces in the USA1 - # 11 2023 Energage Top Workplaces in Financial Services1 - Top 25 2023 Fortune Best Workplaces for Women™2 - Top 25 2023 Fortune Best Workplaces in Financial Services™2 - Top 50 2023 Fortune Best Workplaces for Millennials™2 - #11 2023 Fortune Best Workplaces in Texas™2 - Scotsman Guide 2024 Top Workplaces3 (Editor’s Pick) - #7 2023 Dallas Morning News Top Workplaces4 Key Facts About PrimeLending - Established in 1986 - Part of Hilltop Holdings Inc. (NYSE: HTH) a diverse financial services company - #11 2023 Top Retail Volume, Scotsman Guide - #15 2023 Top Overall Volume, Scotsman Guide3 - 400+ purchase, renovation, refinance and reverse mortgage products - National lender with coverage in all 50 states - 2023 Best-in-Class Lender in 4 categories by MortgageCX5 - Branches located in 42 states - 96% customer satisfaction rating6 - 4.9 national average star rating on Google - 22,000+ five star Zillow reviews 1Energage Top Workplaces Awards 2Great Place to Work 3Scotsman Guide 4The Dallas Morning News 5MortageCX 6Survey administered and managed by an independent third party following loan closing. PrimeLending received an overall 96% Customer Satisfaction Rating for the period 1/1/23-12/31/23. The Retail Operations team's main focus is to ensure smooth and efficient processing of mortgage applications while providing exceptional customer service throughout the lending process. Our primary objective is to support the origination and fulfillment of mortgage loans for retail customers through various tasks and responsibilities. Our mission revolves around people, from loan officers to local operations and corporate support teams, all working toward a common goal of delivering outstanding service. We take pride in exceeding customer expectations and playing a vital role in helping them achieve their dreams by supporting our production team to close more loans.

PrimeLending is a leading national home lender focused on empowering the pursuit of homeownership. We are seeking a Loan Processor to evaluate all information supplied on the mortgage loan application, verify the validity of the information, and assemble a completely documented file to Underwriting and Closing. Under the direction of the Regional Operations Manager, this person acts as the primary liaison between the loan officer, loan officer assistant, realtors, builders and the customer(s). PrimeLending, a PlainsCapital Company®, is a people-first company on a mission to make the home loan process simple and stress-free. Since 1986, we’ve been working together as a team to support our customers, co-workers and communities and make a positive impact on all the lives of all we serve. Whether on the frontline working directly with customers in our branches or behind the scenes supporting our loan officers, our team members each play a vital role in delivering an outstanding customer experience. Award-Winning Culture Known for having an empowering, supportive culture, PrimeLending is a place where each individual has an important voice, can be themselves and thrives. Our organization exudes an infectious spirit of optimism and humanity, making PrimeLending a great workplace. - #7 2023 Energage Top Workplaces in the USA1 - # 11 2023 Energage Top Workplaces in Financial Services1 - Top 25 2023 Fortune Best Workplaces for Women™2 - Top 25 2023 Fortune Best Workplaces in Financial Services™2 - Top 50 2023 Fortune Best Workplaces for Millennials™2 - #11 2023 Fortune Best Workplaces in Texas™2 - Scotsman Guide 2024 Top Workplaces3 (Editor’s Pick) - #7 2023 Dallas Morning News Top Workplaces4 Key Facts About PrimeLending - Established in 1986 - Part of Hilltop Holdings Inc. (NYSE: HTH) a diverse financial services company - #11 2023 Top Retail Volume, Scotsman Guide - #15 2023 Top Overall Volume, Scotsman Guide3 - 400+ purchase, renovation, refinance and reverse mortgage products - National lender with coverage in all 50 states - 2023 Best-in-Class Lender in 4 categories by MortgageCX5 - Branches located in 42 states - 96% customer satisfaction rating6 - 4.9 national average star rating on Google - 22,000+ five star Zillow reviews 1Energage Top Workplaces Awards 2Great Place to Work 3Scotsman Guide 4The Dallas Morning News 5MortageCX 6Survey administered and managed by an independent third party following loan closing. PrimeLending received an overall 96% Customer Satisfaction Rating for the period 1/1/23-12/31/23. The Retail Operations team's main focus is to ensure smooth and efficient processing of mortgage applications while providing exceptional customer service throughout the lending process. Our primary objective is to support the origination and fulfillment of mortgage loans for retail customers through various tasks and responsibilities. Our mission revolves around people, from loan officers to local operations and corporate support teams, all working toward a common goal of delivering outstanding service. We take pride in exceeding customer expectations and playing a vital role in helping them achieve their dreams by supporting our production team to close more loans.

Under the direction of the Lead/Primary Loan Originator, performs part-time office or non-manual work directly related to the management or general business operations of PrimeLending and its customers and markets and promotes PrimeLending products and services to the team’s client base of realtors, builders, bank officers and potential and past clients. May serve as a partner to the Lead/Primary Loan Originator. Acts as a liaison between the Lead/Primary and/or other team members, in-process customers, and branch operations staff.

• Manage satellite branch staff activities including loan origination, processing, closing and funding. • Ensure excellent quality service to maximize branch profits. • Prepare for the continued growth of the branch. • Recruit, hire, train, and motivate branch personnel.