• Review requests and contracts; prepares applications for potential wholesale investors and makes recommendations to appropriate senior management • Responsible for communicating and training branch personnel regarding appropriate company product related programs • Remain current on all product programs and provide updates to branch personnel as applicable • Maintain and update information on company portal with regard to programs • Partner directly with MI companies to resolve any underwriting issues or concerns • Maintain a professional image and adhere to standards consistent with company policies and procedures • Other duties as assigned or required

• Lead product training and support go-live: Play an integral role in implementation projects by leading product-related training and supporting go-live stabilization through engagement with customer admins and radiologists. • Develop product expertise: Develop deep functional knowledge of one Rad AI product, articulating key features, workflows, and integrations. • Understand core product workflows: Develop a deep understanding of core product workflows and best practices recommendations. • Stay current on features and integrations: Stay current on new features, tools, and available integrations, and share that knowledge with pertinent Implementation team members. • Create training materials: Assist in building training materials as needed. • Facilitate team communication: Facilitate basic communication between implementation and product/engineering/technical support teams. • Manage vendor tasks and escalations: Assist in tracking third-party vendor-related tasks and communications, escalating issues as needed, and documenting vendor interactions. • Address product queries: Respond to product-related queries from customers and internal stakeholders as needed. • Drive project success: Support project success through diligent execution of product-related training, learning internal processes, and communicating effectively within the immediate team. • Act as a radiology workflow consultant: Serve as a trusted advisor to clinical and operational stakeholders, translating customer-specific radiology workflows into optimized product configurations and adoption strategies — not just training delivery. • Conduct workflow discovery and gap analysis: Lead structured pre- and post-go-live workflow assessments with radiologists, department leads, and IT stakeholders to identify friction points, configuration needs, and adoption risks. • Support pre-sales engagements: Partner with Sales to provide product and workflow expertise during demos and scoping discussions, helping translate prospect needs into implementation requirements. • Communicate effectively: Demonstrate strong verbal and written communication skills.

Role Description In this position as a Remote Monitoring Specialist, you will be responsible for providing remote service and control system technical support of Trane National Accounts and Remote Resolution Center customers. Responsibilities include: - Remote maintenance, operation, diagnosis, and programming of various HVAC control systems. - Excellent customer service skills and technical documentation of work performed. - Setting up, maintaining, and making control system adjustments utilizing knowledge of HVAC mechanical systems and equipment. - Applying basic electronic theory, modulating control system principles, airflow dynamics, and basic refrigeration theory. Responsibilities - Responds to building automation system alarms and customer requests. - Analyzes, diagnoses, and repairs building automation systems remotely. - Provides training and follow-up training for customers and personnel as directed. - Documents work by following pre-defined remote service procedures. - Turns in all required paperwork and reports in a timely manner. - Keeps current on Trane products concerning installation, operation, maintenance, service, and repair of building automation systems. - Provides technical support to customers and personnel as directed on assigned projects. - Available to work four, 10-hour days, Saturday through Wednesday from 10:00 pm- 9:00 am Eastern Time, with a 1-hour lunch break. - Flexibility to work overtime/weekends, as required. Qualifications - Associates degree or equivalent from two-year College or technical school or 5 years’ experience in building automation systems; or equivalent combination of education and experience. - 2 years minimum working with building automation systems. - Strong understanding of Building Automation (including but not limited to Trane Controls) HVAC theory. - Ability to interpret Trane custom programming (TGP2). Key Competencies - Ability to meet short- and long-term deadlines. - Effectively meet the needs of internal and external customers. - Ability to work regularly and dependably. - Ability to function in a team environment. - Demonstrate ability to cope with stress and maintain a pleasant and cooperative temperament. - Ability to perform mental tasks such as making decisions, learning, thinking rationally, and exercising good judgment. - Ability to read and comprehend simple instructions, short correspondence, and memos. - Ability to write simple correspondence. - Ability to effectively present information in one-on-one and small group situations. - Ability to understand and apply temperature and pressure theories as well as basic electrical theories. - Ability to add, subtract, multiply, and divide in all units of measure. - Ability to define problems, collect data, establish facts, and draw valid conclusions. - Ability to interpret an extensive variety of technical instructions. - Ability to effectively communicate with others both written and orally. Compensation - Annual Base Salary Range: $58,045.00 - $80,640.00 - Compensation Type: Exception Hourly - Incentive Eligible: No - Sales Commission Eligible: No Benefits - Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs. - Family building benefits include fertility coverage and adoption/surrogacy assistance. - 401K match up to 6%, plus an additional 2% core contribution = up to 8% company contribution. - Paid time off includes 15 vacation days, 9 paid holidays, 3 floating holidays, sick leave, and additional options for volunteer and parental leave. - Educational and training opportunities through company programs along with tuition assistance and student debt support. Safety Sensitive Role No. The company designates certain roles as Safety Sensitive. Safety Sensitive roles may require that you pass additional drug screening. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.

Role Description As a Sr. Pro Product Specialist focusing on Conduit Tech, you'll join the Pro Product Excellence team and play a vital role in Conduit Tech’s growth and mission to enable all HVAC Pros to design, sell, and install energy-efficient systems. This position involves onboarding and training new strategic clients, managing a portfolio of multi-branch residential and commercial service companies, onsite training and customer engagement trips, and ensuring both company revenue and customer success through effective timeline management, event coordination, and comprehensive training. This role is perfect for a highly organized, detail-oriented professional with experience in a start-up environment, a passion for technology and customer success. - Become an expert in ServiceTitan Pro Products, specifically Conduit Tech - a LiDAR-powered HVAC sales and design platform. - Collaborate closely with the Senior Directors of the Conduit team to assume responsibility for new and existing customer relationships. - Design and implement creative strategies to roll Conduit out to new strategic customers, boost adoption, and encourage engagement of the Conduit platform. - Guide clients through the implementation, configuration, and training of Conduit. - Manage complex timelines with multiple stakeholders, branches, and departments, ensuring clients launch within agreed timeframes. - Partner with ServiceTitan Customer Success Managers to manage a book of business focused on driving Pro Product success, retention, and ROI. - Analyze Conduit adoption data and account trends to identify actionable insights, custom solutions, and potential risks. - Work closely with users and managers at our clients to understand their needs and recommend optimal settings based on industry best practices. - Engage actively in a feedback loop with Conduit’s product teams to effectively translate customer experience and quality of life needs. - Iterate frequently on processes in a fast-paced, startup-like environment with high ownership and opportunity for impact. Qualifications - Experience in Support, Implementation, or Account Management within a software or SaaS environment. - 2+ years of relevant experience managing multiple accounts with a proven track record of success, OR 1+ years experience in the home services industry. - A BA/BS degree is preferred. - A self-starter who thrives in fast-paced environments, with demonstrated leadership, motivation, and strong attention to detail. - Experience working in a start-up environment - 1+ years in a Pre-seed through Series B environment. - Proven ability to multi-task and manage multiple projects concurrently, using data-driven decision-making to prioritize. - Ability to efficiently identify, troubleshoot, and resolve technical issues. - A team player with strong communication and organizational skills, and a positive attitude when working through ambiguity. - An intermediate understanding of value drivers in recurring revenue business models. Benefits - Flextime, recognition, and support for autonomous work. - Flexible time off with ample learning and development opportunities to continue growing your career. - Comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. - Great work is rewarded through Bonusly, peer-nominated awards, and more. - Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical. - Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement. - On-demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.