• Researches any overdue account balance that is fully or partially unpaid and follows up by mail and/or phone to insurance carriers or customers on delinquent payments • Reviews unpaid and underpaid claims • Resubmits or appeals as necessary • Verifies payment information adjustments to supervisor • Coordinates collection activities for delinquent accounts by preparing information for external collection agencies or attorneys • Complies with the Fair Debt Collector Practices Act (FDCPA) • Responds to customer inquiries regarding account status • Researches customer’s accounts thoroughly and documents appropriately • Resolves discrepancies and prepares adjustments and refunds as necessary • Ensures that all information regarding collection activity of account is entered accurately into the billing system • Brings recurring issues to the attention of the department supervisor • Initiates payments and resubmits bills as necessary • Pursues patient for payment obligations when insurance defaults as permitted by law or contractual relationships • Report to work punctually at assigned starting time, and have reliable, consistent attendance

Title: Lead Collections Specialist Location: Pawtucket United States Job Description: Description Join the Pack! Pet Food Experts is the #1 pet specialty distributor in the U.S., proudly serving more than 10,000 pet retailers nationwide. More than a distributor, we're a trusted partner to the independent pet community, helping retailers, brands, and pet parents thrive. We're looking for a Lead Collections Specialist to join our Accounting team and play a key role in supporting the financial health of our business. This position combines collections expertise, customer relationship management, risk assessment, and team leadership to help ensure healthy cash flow while maintaining strong partnerships with our customers. If you're analytical, confident in navigating difficult conversations, and enjoy solving complex challenges while building relationships, we'd love to hear from you. What You'll Do Lead Collections Strategy - Help drive the overall health of our accounts receivable portfolio through proactive collections strategies and customer outreach. - Prioritize high-risk and high-value accounts, ensuring collection efforts are focused where they can make the greatest impact. - Support the team in securing payment commitments, resolving challenges, and maintaining strong customer relationships. - Serve as an escalation point for complex collection situations and customer concerns. Manage Risk & Protect the Business - Analyze accounts receivable aging reports and identify trends, risks, and opportunities. - Evaluate customer creditworthiness and provide recommendations related to credit limits, account holds, and collection actions. - Partner with leadership to make informed decisions that balance risk management with customer retention. Resolve Complex Issues - Develop and manage payment arrangements for customers experiencing financial challenges. - Collaborate with Sales, Customer Experience, Claims & Rewards, and other teams to investigate and resolve billing disputes, shipment discrepancies, and payment issues. - Work cross-functionally to improve processes and remove barriers to timely payment. Drive Operational Excellence - Ensure collection activities are documented accurately and consistently within company systems. - Support auditing, reporting, and compliance efforts by maintaining detailed account records and documentation. - Help develop and improve procedures that create consistency, efficiency, and accountability across the collections process. Support Team Development & Improvement Initiatives - Share knowledge and best practices with team members. - Assist with training, process improvement projects, reporting initiatives, and system enhancements. - Look for opportunities to improve efficiency, reduce risk, and strengthen cash flow performance. What We're Looking For - 4+ years of B2B collections experience, preferably within a wholesale, distribution, or product-based environment. - Strong understanding of accounts receivable, credit management, and collection best practices. - Proven ability to negotiate payment resolutions while maintaining positive customer relationships. - Experience evaluating customer financial information and assessing risk. - Strong analytical and problem-solving skills. - Advanced proficiency with Excel and ERP systems. - Excellent communication, organization, and relationship-building skills. - Ability to manage multiple priorities in a fast-paced environment while maintaining a high level of accuracy and attention to detail. Why Pet Food Experts? At Pet Food Experts, our values guide everything we do: Family. Inclusion. Dependability. Curiosity. Humility. We believe great business starts with great relationships. As a Lead Collections Specialist, you'll play an important role in supporting our customers, protecting the business, and helping ensure we can continue delivering exceptional service to the independent pet community. If you're looking for an opportunity to make an impact, build strong partnerships, and help drive business success, we'd love to meet you. The Perks of Being Part of the PFX Pack! We know that happy, supported employees make the best teammates-so we've got you covered with some seriously great benefits! - Full Benefits Package - Medical, dental, and vision to keep you feeling your best. - Paid Parental Leave - Supporting you in every stage of life-furry babies and human ones! - Pet Perks & Product Discounts - Treat your pets like royalty with exclusive savings. - Hybrid Schedule - The best of both worlds-flexibility to work from home and collaborate in the office. - Education Assistance Program - Invest in yourself, and we'll help with the cost! Pet Food Experts is an equal opportunity employer. We do not discriminate based on race, color, religion, national origin, citizenship, age, sex, gender identity, sexual orientation, marital status, disability, military status, or any protected characteristic. All employment offers are contingent on passing a criminal background check.

Title: Collections Specialist Location: Greenwood Village, Colorado, United States Job Description: EverDriven is the nation’s leading provider of alternative student transportation, partnering with school districts to serve students who need it most—including those experiencing homelessness, living with disabilities, or outside traditional bus routes. Our tech-enabled, human-led model helps remove barriers to learning through safe, reliable transportation. Since 2006, we’ve helped organizations solve complex transportation challenges through strong partnerships, dependable service, and a people-first approach. Guided by integrity, ownership, and collaboration, we move with urgency, lead with data, and never settle. Our success is driven by people who bring curiosity, accountability, and a commitment to continuous growth. Position Summary: We are looking for a part-time, detail-oriented, relationship-driven Collections Specialist with experience in B2B or government-sector accounts receivable. In this role, you will manage outstanding balances owed by public school districts, working through government procurement processes, finance department contacts, and formal dispute resolution to recover past-due amounts. This is not a consumer collections role — it requires patience with long institutional payment cycles, strong written communication, and the ability to escalate professionally within a government structure. Salary Range: $24.00/Hour Location - Greenwood Village, CO.- Hybrid role - 4 days in the office and 1 day remote. Part-time: 15-20 hours/week IMPORTANT: GOVERNMENT / EDUCATION SECTOR CONTEXT NOTE: The FDCPA does not apply to this role. School districts are public government entities; this is commercial B2B collections, not consumer debt collection. Different rules, escalation paths, and relationship dynamics apply. Key distinctions the specialist must understand: - School districts operate on government fiscal years (July 1–June 30) and payments are subject to board approval and appropriations — slow cycles are process, not avoidance - Colorado school districts are covered by the Colorado Governmental Immunity Act (CGIA) — legal threats must be grounded in contract, not tort - Escalation goes through business office coordinators → CFO → superintendent — not a collections agency or credit bureau - Standard consumer tactics (credit reporting threats, aggressive call frequency) are inappropriate and counterproductive in this context - Contracts and purchase orders are the legal basis for all collections activity — documentation is critical Responsibilities: - Manage an assigned portfolio of outstanding invoices owed by public school districts - Conduct professional outbound calls and written follow-ups with district business offices and finance departments - Navigate government procurement processes to identify payment status, purchase order numbers, and approval bottlenecks - Research and resolve invoice disputes, coding discrepancies, and missing documentation that delay payment - Build and maintain working relationships with district contacts to facilitate timely resolution - Track and document all collection activity, contact attempts, and payment commitments in the collections platform - Escalate unresponsive or disputed accounts to management with full documentation for potential contract enforcement - Provide weekly reporting on accounts worked, call volume, call duration, payment commitments, and aging status - Meet weekly KPIs for call volume, recovery rate, and promise-to-pay conversion Requirements: - 2–4 years of B2B collections, accounts receivable, or government/education sector billing experience - Experience working with government entities, municipalities, or school districts strongly preferred - Understanding of government procurement processes, purchase orders, and fiscal year budgeting cycles - Strong written communication skills — formal correspondence with district finance staff is a core part of the role - Dispute resolution and account reconciliation skills - Proficiency with collections or AR software and CRM tools - Ability to work independently and manage a portfolio with minimal supervision - Reliable high-speed internet and a quiet, professional home workspace - No FDCPA certification required; commercial collections experience preferred over consumer collections background Tools & Technology - Call platform: Dialpad (provided) — all outbound calls routed through platform; logs call count and duration automatically per agent - Collections / AR platform as assigned - Email and formal written correspondence tools for district-level communication #LI-Hybrid Equal Opportunity Employer EverDriven is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other status protected by applicable law. We are committed to maintaining a respectful, professional workplace where employees are evaluated and supported based on performance and potential.

Title: Credit & Collections Supervisor Location: New York, NY Hybrid Job Description: Founded in 1910, KONE is a global leader that provides elevators, escalators and automatic building doors, as well as solutions for maintenance and modernization that add value to buildings throughout their life cycle. Our mission is to improve the flow of urban life and make our world’s cities better places to live by providing innovative solutions that help make people’s journeys safe, convenient and reliable. Our operations in over 60 countries around the world has helped us achieve our position as an innovation and sustainability leader with repeated recognitions by Forbes, Corporate Knights for clean capitalism and others.  Are you ready to make your next career move to join our team as our Credit & Collections Supervisor for KONE Americas New York Metro District? This position will work a hybrid schedule, primarily out of our mid-town Manhattan office. - Do you enjoy preparing and presenting reports on collection activities and financial performance? - Does leading and managing a team to ensure they are proficient in collections motivate you? - Do you thrive in areas where you work with complex accounts and customers to resolve escalated disputes? - Are you skillful with technological tools such as proficiency in collection software and CRM systems? - Do you demonstrate a passion for handling conversations with professionalism and empathy? - Are you committed to provide high level attention to detail and accuracy? If you answered a resounding YES to these questions, then we have an amazing opportunity for you! As our Credit & Collection Supervisor, you will be responsible for the organization's debt recovery process for a district, ensuring timely payments from customers, and maintaining financial stability. You’ll develop collection strategies, managing a team, and ensuring compliance with relevant laws and regulations. You will also be accountable for achieving key strategic goals and implementing business plans. You will bring 5+ years of progressive and successful experience in collections or accounts receivable management to KONE (3+ years leadership experience in a collections or finance-related role is preferred). You will use the knowledge gained through your bachelor’s degree; preferably in Finance, Accounting, Business Administration, or a related field (certifications in credit and collections management are a plus). Other Hiring requirements: - Strong communication and negotiation skills. - Leadership and team management abilities. - Analytical thinking and problem-solving skills. - Knowledge of financial regulations and debt collection practices. - Ability to handle difficult conversations with professionalism and empathy. - Understanding of credit policies and collection laws. - Familiarity with accounting principles and financial reporting. - Strong written and verbal communication skills. - Strong project management and organization skills. At KONE, we foster an innovative and collaborative culture, valuing each individual's contribution. Employee engagement and sustainability are key focuses, promoting ethical practices and mutual respect. We're proud to offer experiences and opportunities to help you achieve career and personal goals while maintaining a healthy work-life balance. We hire individuals who value culture because we believe culture drives innovation - We value your authentic self. - Collaborative, creative, and supportive work environment. - Passionate about safety, quality, and innovation - We care about the communities where we live and work. Come share your passion and energy to make a positive impact at KONE for our customers and your career! *Beware of Recruitment Scams!* KONE is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law. Just some of our many benefits include: - Competitive salary - Flexible work schedule - Opportunities to learn and grow - 401K Employer Match - 401k Employer Non-elective Contribution - Well-being Program - Medical, Prescription, Dental and Vision Insurance - Digital Health Solutions & Telehealth - Health Savings Account (HSA) - Flexible Spending Accounts (FSAs) - Employee Family Assistance Program (EFAP) - Family & Medical Leave - Parental Leave - Leave to Care for a Domestic Partner - Paid Time Off & Holidays - Company Paid Life and AD&D Insurance - Supplemental Life and AD&D Insurance - Company Paid Short-term and Long-term Disability - Buy-Up Long-term Disability - Critical Illness Insurance - Hospital Indemnity & Accident Insurance - Identity Theft Protection - Legal Insurance - KONE Credit Union - Tuition Reimbursement The hiring range for this role is $100,400.00 - $131,775.00. The compensation package offered will depend on their ability to meet the requirements of the role and a range of factors unique to each candidate, including their skill set, years and depth of experience, certifications, and location. KONE Annual Bonus plan at 10% Target Incentive based on achievement of company goals and individual goals. #LI-TG1 At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.