KONE

• Provide remote technical support to maintenance technicians, helping identify root causes and corrective actions for equipment issues. • Assist with spare parts identification and technical recommendations. • Support KONE's connected services and analytics by evaluating non-standard service needs. • Collaborate with support teams to configure and troubleshoot KRM devices and connections. • Escalate complex cases to subject matter experts when required. • Develop knowledge base articles and technical documentation that support continuous learning. • Contribute to equipment reliability, safety and performance improvement initiatives. • Prepare quality reports, identify recurring issues and recommend corrective actions.

Role Description Are you ready to make your next career move to join our team as our Customer Solutions Expert - Modernization for KONE Americas? - Collaborate with colleagues and customers in all stages of the sales funnel. - Contribute towards the successes of the company by meeting customers’ expectations. - Assist with estimating, engineering and solutions requests, and ordering process. - Knowledgeable on the laws and regulations regarding safety and environmental governmental regulations. - Demonstrate a passion for providing feedback and solutions. - Committed to promoting a culture of customer satisfaction and customer referral. As our Customer Solutions Expert – Modernization, you will be responsible for implementing the agreed upon sales strategy, policies and procedures for New Building Solutions (NBS) Major Projects. This position will be part of the Major Projects Sales Support team that targets, qualifies and secures NBS Major Projects in the Americas, and establishes strategy for their pursuit. This position includes estimating of Major Projects and partners with the global Major Projects organization to ensure support for the Americas business. Qualifications - 5+ years of progressive and successful Sales Experience with industry estimating tools and processes. - Knowledge gained through a 4-year college degree. Requirements - Proven success at working on multiple projects simultaneously. - Comprehensive understanding of KONE’s processes, policies and contracts/product offerings. - Familiarity with competitor product offerings and practices. - Sound working knowledge of construction industry. Benefits - Competitive salary - Flexible work schedule - Opportunities to learn and grow - 401K Employer Match - 401k Employer Non-elective Contribution - Well-being Program - Medical, Prescription, Dental and Vision Insurance - Digital Health Solutions & Telehealth - Health Savings Account (HSA) - Flexible Spending Accounts (FSAs) - Employee Family Assistance Program (EFAP) - Family & Medical Leave - Parental Leave - Leave to Care for a Domestic Partner - Paid Time Off & Holidays - Company Paid Life and AD&D Insurance - Supplemental Life and AD&D Insurance - Company Paid Short-term and Long-term Disability - Buy-Up Long-term Disability - Critical Illness Insurance - Hospital Indemnity & Accident Insurance - Identity Theft Protection - Legal Insurance - KONE Credit Union - Tuition Reimbursement - Commuter Benefits

• Document and complete maintenance, testing, and repair procedures in compliance with applicable code and KONE guidelines • Drive and maintain the documentation production process based upon prioritized demand • Participate in relevant ASME code committees as it relates to Service Operations • Use technology as a reporting tool and collaborate with IT staff to develop evaluation systems • Lead and sponsor change within service operations

• Designing and delivering scalable training programs that build the capability of installation supervisors and frontline operational leaders. • Responsible for the sustainability of learning knowledge and practical application. • Partnering closely with Learning & Development, safety, quality, and business leaders to ensure training is effective, consistently executed, and aligned with KONE installation standards, safety, and productivity objectives. • Acts as a subject matter expert to support continuous improvement in operational leadership development across the area.

Role Description As our Key Account Specialist, you will support the Key Account Management team by executing both operational and analytical activities that enable front-line teams to focus on customer engagement and growth. This role serves as a critical link between data/reporting insights and day-to-day account execution, managing contract processes, system data integrity, reporting, and cross-functional coordination to ensure efficient account performance and customer satisfaction. Qualifications - 3+ years of progressive and successful experience in sales operations, customer support, contract administration, or related business support role. - Experience working with CRM, ERP, or contract management systems preferred. - Bachelor’s degree in business, Finance, Operations, or related field preferred (Equivalent experience of 4+ years in sales support, data/contract management, or operations environment acceptable in lieu of degree). Requirements - Monitoring key account activities including coordination of pricing, additions/removals, and lead generation. - Managing and coordinating processes. - Providing reporting, analysis, and data support. - Maintaining customer data integrity across CRM, SAP, and related systems. - Supporting sales processes and tools. - Performing general administrative and operational support tasks as needed. Benefits - Competitive salary - Flexible work schedule - Opportunities to learn and grow - 401K Employer Match - 401k Employer Non-elective Contribution - Well-being Program - Medical, Prescription, Dental and Vision Insurance - Digital Health Solutions & Telehealth - Health Savings Account (HSA) - Flexible Spending Accounts (FSAs) - Employee Family Assistance Program (EFAP) - Family & Medical Leave - Parental Leave - Leave to Care for a Domestic Partner - Paid Time Off & Holidays - Company Paid Life and AD&D Insurance - Supplemental Life and AD&D Insurance - Company Paid Short-term and Long-term Disability - Buy-Up Long-term Disability - Critical Illness Insurance - Hospital Indemnity & Accident Insurance - Identity Theft Protection - Legal Insurance - KONE Credit Union - Tuition Reimbursement - Commuter Benefits

Title: Credit & Collections Supervisor Location: New York, NY Hybrid Job Description: Founded in 1910, KONE is a global leader that provides elevators, escalators and automatic building doors, as well as solutions for maintenance and modernization that add value to buildings throughout their life cycle. Our mission is to improve the flow of urban life and make our world’s cities better places to live by providing innovative solutions that help make people’s journeys safe, convenient and reliable. Our operations in over 60 countries around the world has helped us achieve our position as an innovation and sustainability leader with repeated recognitions by Forbes, Corporate Knights for clean capitalism and others.  Are you ready to make your next career move to join our team as our Credit & Collections Supervisor for KONE Americas New York Metro District? This position will work a hybrid schedule, primarily out of our mid-town Manhattan office. - Do you enjoy preparing and presenting reports on collection activities and financial performance? - Does leading and managing a team to ensure they are proficient in collections motivate you? - Do you thrive in areas where you work with complex accounts and customers to resolve escalated disputes? - Are you skillful with technological tools such as proficiency in collection software and CRM systems? - Do you demonstrate a passion for handling conversations with professionalism and empathy? - Are you committed to provide high level attention to detail and accuracy? If you answered a resounding YES to these questions, then we have an amazing opportunity for you! As our Credit & Collection Supervisor, you will be responsible for the organization's debt recovery process for a district, ensuring timely payments from customers, and maintaining financial stability. You’ll develop collection strategies, managing a team, and ensuring compliance with relevant laws and regulations. You will also be accountable for achieving key strategic goals and implementing business plans. You will bring 5+ years of progressive and successful experience in collections or accounts receivable management to KONE (3+ years leadership experience in a collections or finance-related role is preferred). You will use the knowledge gained through your bachelor’s degree; preferably in Finance, Accounting, Business Administration, or a related field (certifications in credit and collections management are a plus). Other Hiring requirements: - Strong communication and negotiation skills. - Leadership and team management abilities. - Analytical thinking and problem-solving skills. - Knowledge of financial regulations and debt collection practices. - Ability to handle difficult conversations with professionalism and empathy. - Understanding of credit policies and collection laws. - Familiarity with accounting principles and financial reporting. - Strong written and verbal communication skills. - Strong project management and organization skills. At KONE, we foster an innovative and collaborative culture, valuing each individual's contribution. Employee engagement and sustainability are key focuses, promoting ethical practices and mutual respect. We're proud to offer experiences and opportunities to help you achieve career and personal goals while maintaining a healthy work-life balance. We hire individuals who value culture because we believe culture drives innovation - We value your authentic self. - Collaborative, creative, and supportive work environment. - Passionate about safety, quality, and innovation - We care about the communities where we live and work. Come share your passion and energy to make a positive impact at KONE for our customers and your career! *Beware of Recruitment Scams!* KONE is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law. Just some of our many benefits include: - Competitive salary - Flexible work schedule - Opportunities to learn and grow - 401K Employer Match - 401k Employer Non-elective Contribution - Well-being Program - Medical, Prescription, Dental and Vision Insurance - Digital Health Solutions & Telehealth - Health Savings Account (HSA) - Flexible Spending Accounts (FSAs) - Employee Family Assistance Program (EFAP) - Family & Medical Leave - Parental Leave - Leave to Care for a Domestic Partner - Paid Time Off & Holidays - Company Paid Life and AD&D Insurance - Supplemental Life and AD&D Insurance - Company Paid Short-term and Long-term Disability - Buy-Up Long-term Disability - Critical Illness Insurance - Hospital Indemnity & Accident Insurance - Identity Theft Protection - Legal Insurance - KONE Credit Union - Tuition Reimbursement The hiring range for this role is $100,400.00 - $131,775.00. The compensation package offered will depend on their ability to meet the requirements of the role and a range of factors unique to each candidate, including their skill set, years and depth of experience, certifications, and location. KONE Annual Bonus plan at 10% Target Incentive based on achievement of company goals and individual goals. #LI-TG1 At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

• Plan and conduct training sessions for technicians • Collaborate with business and function stakeholders • Identify competence development needs • Maintain and analyze training records • Supervise or conduct special training courses • Stay current on industry developments and innovations

Role Description As our Field Competence Development Manager, you will be responsible for leading the development of technical and safety competencies for our frontline employees across North America. In this role, you will take a data-driven approach to planning, implementing, and overseeing training initiatives. Lastly, you will collaborate with Learning & Development colleagues, technical trainers, and key business stakeholders to ensure effective and relevant learning experiences that align with operational needs. Qualifications - 5+ years of progressive and successful experience in a Supervisor Installation Manager (IM), Project Manager (PM) role. - Experience in new equipment installation and modernization of elevators and escalators, or related industry experience. - Bachelor’s degree (preferred in a technical field). - Experience in technical training and apprenticeship program development is considered an asset. - Strong communication and interpersonal skills with the ability to engage effectively with employees at all levels of the organization. - Proficiency in data management and analytical skills to support decision-making. - Ability to align learning strategies with key performance indicators (KPIs). - Knowledge of learning technologies and platforms. - Ability to manage multiple learning initiatives with competing priorities. Requirements - Strong communication and interpersonal skills. - Proficiency in data management and analytical skills. - Ability to align learning strategies with KPIs. - Knowledge of learning technologies and platforms. - Ability to manage multiple learning initiatives. Benefits - Competitive salary - Flexible work schedule - Opportunities to learn and grow - 401K Employer Match - 401k Employer Non-elective Contribution - Well-being Program - Medical, Prescription, Dental and Vision Insurance - Digital Health Solutions & Telehealth - Health Savings Account (HSA) - Flexible Spending Accounts (FSAs) - Employee Family Assistance Program (EFAP) - Family & Medical Leave - Parental Leave - Leave to Care for a Domestic Partner - Paid Time Off & Holidays - Company Paid Life and AD&D Insurance - Supplemental Life and AD&D Insurance - Company Paid Short-term and Long-term Disability - Buy-Up Long-term Disability - Critical Illness Insurance - Hospital Indemnity & Accident Insurance - Identity Theft Protection - Legal Insurance - KONE Credit Union - Tuition Reimbursement - Commuter Benefits

Founded in 1910, KONE is a global leader that provides elevators, escalators and automatic building doors, as well as solutions for maintenance and modernization that add value to buildings throughout their life cycle. Our mission is to improve the flow of urban life and make our world’s cities better places to live by providing innovative solutions that help make people’s journeys safe, convenient and reliable. Our operations in over 60 countries around the world has helped us achieve our position as an innovation and sustainability leader with repeated recognitions by Forbes, Corporate Knights for clean capitalism and others.  Are you ready to make your next career move to join our team as our Mechanical Engineer II for KONE Americas in KONE Moline, IL? - Do you enjoy planning and designing products and other mechanically functioning equipment? - Does translating technical guidance into usable engineering data applicable to assignments motivate you? - Do you thrive in areas where you work closely with other engineering disciplines in the development and application of methods to increase production quality, efficiency, or volume? - Are you knowledgeable in reading, understanding, and interpreting ASME / B44 / EN 115 Safety Code(s) and applying them to the design process? - Are you skillful in creating detailed engineering part drawings, assembly drawings and component BOM’s using design software suite like Creo, Windchill, and AutoCAD? - Do you demonstrate a passion for working with other departments to improve processes? If you answered a resounding YES to these questions, then we have an amazing opportunity for you! Location of position: Moline, IL preferred, but will consider candidates located in Allen, TX. We are open to other remote locations depending on the candidate. As a Mechanical Engineer II, you will work on elevator modernization projects for the purpose of planning, designing and/or developing products, machines and other mechanical improvements. Will also support installation of such equipment. You will also work closely with other engineering disciplines in the development and application of designs to improve product quality, efficiency and reliability. You will bring 5+ years of progressive and successful experience (maybe entry level for candidates with a master’s degree). You will use your knowledge gained through your Bachelor of Science Degree in Mechanical Engineering from an accredited university. Additional Job Duties: - May occasionally be required to guide technicians or drafters on specific projects. - Works closely with Project Managers and supports Pre-Bid requirements. - Carries out assignments associated with design or development and manufacture of specific parts and components within various phases of a project. - May coordinate the activities of Level I engineers or technicians assigned to specific projects. - Ability to select materials based on several factors including strength requirements, environmental impacts, fatigue life, manufacturability, and overall cost. - Familiarity with FEA modeling and interpretation is a plus. Additional Hiring Requirements: - Demonstrated ability in managing both strategic and tactical work streams as both an individual contributor and in a large project environment. - Ability to effectively communicate and present information to top management, branch personnel, and/or KONE customers. - Demonstrated application of industry codes and standards within field of work. At KONE, we foster an innovative and collaborative culture, valuing each individual's contribution. Employee engagement and sustainability are key focuses, promoting ethical practices and mutual respect. We're proud to offer experiences and opportunities to help you achieve career and personal goals while maintaining a healthy work-life balance. We hire individuals who value culture because we believe culture drives innovation. - We value your authentic self. - Collaborative, creative, and supportive work environment. - Passionate about safety, quality, and innovation - We care about the communities where we live and work. Just some of our many benefits include: - Competitive salary - Flexible work schedule - Opportunities to learn and grow - 401K Employer Match - 401k Employer Non-elective Contribution - Well-being Program - Medical, Prescription, Dental and Vision Insurance - Digital Health Solutions & Telehealth - Health Savings Account (HSA) - Flexible Spending Accounts (FSAs) - Employee Family Assistance Program (EFAP) - Family & Medical Leave - Parental Leave - Leave to Care for a Domestic Partner - Paid Time Off & Holidays - Company Paid Life and AD&D Insurance - Supplemental Life and AD&D Insurance - Company Paid Short-term and Long-term Disability - Buy-Up Long-term Disability - Critical Illness Insurance - Hospital Indemnity & Accident Insurance - Identity Theft Protection - Legal Insurance - KONE Credit Union - Tuition Reimbursement - Commuter Benefits Annual Base Pay Range: The hiring range for this role in Moline, IL location is $99,900 – $131,145. The compensation package offered will depend on candidate’s ability to meet the requirements of the role, needs for the business strategy, and a range of factors unique to each candidate, including their skill set, years and depth of experience, certifications, and location. We will also consider candidates in the following areas. Below are the different ranges applicable to those locations: - Allen, TX area hiring range: $$99,900 – $131,145. - The national hiring range for this role is $105,100 – $131,400. Variable Compensation KONE Annual Bonus plan at 15% Target Incentive (50/50) based on achievement of company goals and individual goals. Come share your passion and energy to make a positive impact at KONE for our customers and your career! *Beware of Recruitment Scams!* KONE is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law. Read more on www.kone.com/en/careers/ At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life. Read more on https://careers.kone.com/en/

• Work on elevator modernization projects for the purpose of planning, designing, and/or developing products, machines and other mechanical improvements • Support installation of such equipment • Work closely with other engineering disciplines in the development and application of designs to improve product quality, efficiency and reliability • Carry out assignments associated with design or development and manufacture of specific parts and components within various phases of a project • May coordinate the activities of Level I engineers or technicians assigned to specific projects • Ability to select materials based on several factors including strength requirements, environmental impacts, fatigue life, manufacturability, and overall cost