Title: Credit & Collections Supervisor Location: New York, NY Hybrid Job Description: Founded in 1910, KONE is a global leader that provides elevators, escalators and automatic building doors, as well as solutions for maintenance and modernization that add value to buildings throughout their life cycle. Our mission is to improve the flow of urban life and make our world’s cities better places to live by providing innovative solutions that help make people’s journeys safe, convenient and reliable. Our operations in over 60 countries around the world has helped us achieve our position as an innovation and sustainability leader with repeated recognitions by Forbes, Corporate Knights for clean capitalism and others.  Are you ready to make your next career move to join our team as our Credit & Collections Supervisor for KONE Americas New York Metro District? This position will work a hybrid schedule, primarily out of our mid-town Manhattan office. - Do you enjoy preparing and presenting reports on collection activities and financial performance? - Does leading and managing a team to ensure they are proficient in collections motivate you? - Do you thrive in areas where you work with complex accounts and customers to resolve escalated disputes? - Are you skillful with technological tools such as proficiency in collection software and CRM systems? - Do you demonstrate a passion for handling conversations with professionalism and empathy? - Are you committed to provide high level attention to detail and accuracy? If you answered a resounding YES to these questions, then we have an amazing opportunity for you! As our Credit & Collection Supervisor, you will be responsible for the organization's debt recovery process for a district, ensuring timely payments from customers, and maintaining financial stability. You’ll develop collection strategies, managing a team, and ensuring compliance with relevant laws and regulations. You will also be accountable for achieving key strategic goals and implementing business plans. You will bring 5+ years of progressive and successful experience in collections or accounts receivable management to KONE (3+ years leadership experience in a collections or finance-related role is preferred). You will use the knowledge gained through your bachelor’s degree; preferably in Finance, Accounting, Business Administration, or a related field (certifications in credit and collections management are a plus). Other Hiring requirements: - Strong communication and negotiation skills. - Leadership and team management abilities. - Analytical thinking and problem-solving skills. - Knowledge of financial regulations and debt collection practices. - Ability to handle difficult conversations with professionalism and empathy. - Understanding of credit policies and collection laws. - Familiarity with accounting principles and financial reporting. - Strong written and verbal communication skills. - Strong project management and organization skills. At KONE, we foster an innovative and collaborative culture, valuing each individual's contribution. Employee engagement and sustainability are key focuses, promoting ethical practices and mutual respect. We're proud to offer experiences and opportunities to help you achieve career and personal goals while maintaining a healthy work-life balance. We hire individuals who value culture because we believe culture drives innovation - We value your authentic self. - Collaborative, creative, and supportive work environment. - Passionate about safety, quality, and innovation - We care about the communities where we live and work. Come share your passion and energy to make a positive impact at KONE for our customers and your career! *Beware of Recruitment Scams!* KONE is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law. Just some of our many benefits include: - Competitive salary - Flexible work schedule - Opportunities to learn and grow - 401K Employer Match - 401k Employer Non-elective Contribution - Well-being Program - Medical, Prescription, Dental and Vision Insurance - Digital Health Solutions & Telehealth - Health Savings Account (HSA) - Flexible Spending Accounts (FSAs) - Employee Family Assistance Program (EFAP) - Family & Medical Leave - Parental Leave - Leave to Care for a Domestic Partner - Paid Time Off & Holidays - Company Paid Life and AD&D Insurance - Supplemental Life and AD&D Insurance - Company Paid Short-term and Long-term Disability - Buy-Up Long-term Disability - Critical Illness Insurance - Hospital Indemnity & Accident Insurance - Identity Theft Protection - Legal Insurance - KONE Credit Union - Tuition Reimbursement The hiring range for this role is $100,400.00 - $131,775.00. The compensation package offered will depend on their ability to meet the requirements of the role and a range of factors unique to each candidate, including their skill set, years and depth of experience, certifications, and location. KONE Annual Bonus plan at 10% Target Incentive based on achievement of company goals and individual goals. #LI-TG1 At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

• Responsible for the reconciliation and collection activity for complex high-profile accounts • Assess customer's needs and reconcile issues • Identify and manage Credit Risk • Responsible for mentoring and coaching the Collections team • Review and analyze various accounts receivable reports • Evaluate blocked orders • Identify and manage credit risk • Review contracts and confirm applicable terms • Facilitate conference calls with Sales, customers, and other stakeholders • Collaborate with Sales for monthly account reviews • Collect and analyze accounts receivable data • Train and mentor team members on policies, procedures, and best practices

• Provide daily supervision, direction, mentoring, coaching, and performance management to teammates • Ensure high quality customer service according to department and company policy • Monitor team productivity and progress of specific area job functions • Lead or actively participate in special projects • Perform root cause analysis on large amounts of datasets and create detailed reports for strategic business issues and opportunities • Prepare and implement action plans and lead improvement initiatives • Maintain reporting continuity, integrity, and communication among analytical departments

• Supports the effective management of the revenue cycle process • Ensures the accurate and timely collection of sales to third party payers • Works with insurance companies, clients, and customers to resolve collection issues • Reconciles accounts • Manage assigned accounts and ensure the timeliness and accuracy of billing, collections, and payment activity • Verification that a claim is on file • Follow up with the payer due to lack of payment • Investigation of denials • Coordination with the billers to address billing issues • Coordination with the funding consultants to address documentation questions • Preparation of correspondence to dispute for the payment of accounts • Review of posted payments for accuracy and investigate discrepancies • Document in the system all verbal and written communication relative to collection actions • Follow up every 30 days with insurance companies, clients, SPLs, and vendors to ensure the payment of accounts • Alert the Manager of Collections of potential payment issues • Recommend adjustments/write-offs to the Manager of Collections • Investigate refund requests related to accounts • Stay abreast of state, federal, and third-party funding regulations for assigned accounts