• The Senior Certification Program Manager designs and builds certification programs, develops learning content, and implements the platforms and processes that enable partners and dealers to succeed with Tekion products. • Lead cut score and psychometric processes including Angoff method facilitation and SME panel coordination • Maintain and evolve certification content as products change, coordinating with product and cross-functional teams when releases require updates • Develop certification program policies, candidate communications, and operational procedures • Own certification reporting across SkillJar and Caveon, ensuring program health data reaches the right stakeholder audience • Create and maintain comprehensive SOPs and documentation for all certification processes, enabling independent execution by others • Troubleshoot platform issues independently before escalating • Track and report on certification program health, exam results and pass rates, and various evolving dashboards • Help establish reporting standards and data hygiene practices as the program scales • Use data to identify content gaps, at-risk learner populations, and program improvement opportunities • Identify certification gaps through ongoing engagement with partner, implementation, and product teams, and dealer feedback channels • Translate product releases into certification content updates, exam revisions, or net-new credential development, coordinating with Product Management and Product Marketing as needed • Build and formalize a certification needs assessment process — including intake cadence, stakeholder alignment, and prioritization frameworks • Prioritize certification development based on implementation impact, partner readiness, and organizational objectives • Deliver formal training sessions to internal teams on platforms, processes, and tools • Provide coaching support to team members to ensure consistency of learner skills and knowledge • Adapt training delivery to audience needs and skill levels

• Drive strategic and operational programs across Customer Experience, helping teams execute against high-impact initiatives that improve the customer and agent experience • Partner cross-functionally with teams including Product, Engineering, Learning & Development, Risk, and Zendesk System Administrators to coordinate work, manage dependencies, and maintain alignment • Help structure and operationalize ambiguous initiatives by identifying next steps, clarifying ownership, and creating scalable plans for execution • Support improvements to CX processes, tooling, workflows, and operational practices that help teams move more effectively as Mercury scales • Contribute to program management systems and rituals that improve prioritization, communication, accountability, and execution across the organization • Use data and operational insights to identify trends, surface opportunities, and support decision-making across CX initiatives • Drive programs from early planning through rollout and adoption, helping teams navigate change thoughtfully and effectively • Focus on simplification — creating experiences, workflows, and systems that feel intuitive, scalable, and useful for both customers and internal teams

Role Description Under the supervision of the Manager, Labour Mobility, the Program Officer will support skilled refugee relocation and settlement through economic immigration pathways across Eastern Canada. The successful candidate will build and maintain positive relationships with community stakeholders to foster welcoming, inclusive communities and workplaces for refugees and newcomers. Key Responsibilities - Immigration & Candidate Relocation Support - Coordinate the review and submission of immigration forms and track immigration milestones and processes in collaboration with WUSC team and external partners. - Work collaboratively with overseas country staff to support beneficiaries information and training pre-departure that builds Canadian employment readiness. - Support the private sector with international recruitment processes, track employment offers, contribution fees, and associated administration. - Mobilizing Welcoming Communities / Settlement Stakeholder Engagement - Coordinate newcomer arrival plans with employer and other partners. - Help mobilize and liaise with economic development partners and settlement agencies to activate regional welcoming and retention strategies. - Develop tools, materials and resources to support the participation of community members in settlement support of refugee labour mobility beneficiaries. - Develop and deliver training to stakeholders as needed. - Advocate and support where gaps remain in settlement service access; monitoring the needs of current labour mobility beneficiaries. - Help maintain partnerships with employers, economic development partners, and community service providers that support positive settlement outcomes and trust in novel labour mobility pipelines. - Monitor remaining Private Sponsorship of Refugees Program sponsorship cases, including the social and financial requirements, and provide support to overcome barriers faced during sponsorship. - Provide touch points with remaining Economic Mobility Pathways Pilot (EMPP) beneficiaries, as needed. - Data Management & Monitoring, Evaluation, Reflection and Learning - Maintain and update electronic program records in compliance with funder and WUSC. - Support data collection activities to monitor and evaluate the pilot. - Respond to information requests and contribute to preparation of reports, as required. - Identify best practices across the program to document and share lessons learned on scaling refugee labour mobility. - Work Environment - Promote and maintain an organizational culture that advances gender equality, reduces power abuse and inequalities, and fosters trust, respect and safety. - Create a working environment that is free from sexual exploitation, abuse and harassment (SEAH). - Ensure high standards of prevention and response measures for SEAH are in place consistent with the WUSC's safeguarding policies and WUSC's Code of Conduct. Qualifications - A university degree in refugee studies, social sciences, global development, project management, business administration, or equivalent working experience. - A minimum of 1 year related professional experience, with significant experience in newcomer settlement; refugee sponsorship, and/or employer engagement. - Demonstrated knowledge and experience in the following areas: - Newcomer settlement & community integration or refugee sponsorship. - Newcomer employment and Canadian labour standards. - Canadian immigration system and processes. - Data management and coordination. - Building and strengthening partnerships with private and public sectors. - Effective interpersonal and influencing skills, including the ability to build relationships, network, communicate and build capacity in a cross-cultural context are essential. - Proven ability to produce quality work and collaborate with a variety of stakeholders under pressure or tight deadlines. - Strong computer skills including the use of Google Suite, and attention to detail. - Strong personal initiative, resourcefulness and capacity to work remotely both individually and as a team. - High degree of comfort working in changing and/or uncertain environments. - Excellent organizational and time management skills. - Ability to multitask, adapt and problem solve. - Demonstrated diplomacy and patience. - Valid driver's license or working towards obtaining one is a strong asset. - Excellent written and verbal communication skills in English. - Curious, enthusiastic and willing to innovate and adapt. Languages - Complete fluency in English is required. - Knowledge of Arabic and/or French is an asset. Recruitment Transparency & Compliance Statement Jumpstart Refugee Talent advertises Ontario-based employment opportunities in alignment with the Employment Standards Act (ESA) job posting requirements effective January 1, 2026. As a third-party sourcing organization, Jumpstart reviews publicly advertised postings to support compliance with applicable requirements, including: - Review of compensation disclosures. - Prohibition on “Canadian experience” requirements. - Disclosure of artificial intelligence use (where applicable). - Maintenance of posting records for compliance purposes. - Procedures to identify and address potentially fraudulent or misleading job postings. Jumpstart does not conduct hiring or make employment decisions. Employers remain responsible for final recruitment processes and employment determinations.

Role Description Frisch gegründetes Startup mit Fokus auf die Beschleunigung der Energiewende und digitaler Innovation. Wir bauen drei zentrale Geschäftssäulen auf: Strategie- und Go-to-Market-Consulting für etablierte Unternehmen in der Energiewirtschaft und Data Center Projektentwickler, KI-basierte Produktentwicklung sowie die Beschleunigung von Time-to-Market für neue Geschäftsmodelle, Produkte und Lösungen. Ziel ist es, Unternehmen dabei zu unterstützen, schneller marktfähige Angebote zu entwickeln, neue Märkte zu erschließen und technologische Chancen wirksam zu nutzen. - Aufbau, Strukturierung und Steuerung eines Programms zur strategischen Marktgestaltung im Zusammenhang mit Data Centers und der Energiewende - Koordination mehrerer Workstreams und Beteiligter - Vorbereitung, Durchführung und Nachbereitung von Workshops, Meetings und Top-Management Entscheidungsformaten - Erstellung von Präsentationen, Entscheidungsunterlagen und Management-Summaries - Ableitung konkreter Maßnahmen aus strategischen Diskussionen - Nachverfolgung von Aufgaben, Timelines und Ergebnissen - Schnittstellenmanagement zwischen internen und externen Stakeholdern Qualifications - Erfahrung in Strategie, Consulting, Projektmanagement, Business Development oder einem vergleichbaren Umfeld - Sehr gute Kommunikations- und Moderationsfähigkeiten - Sehr gute analytische und konzeptionelle Fähigkeiten - Fähigkeit, komplexe Themen schnell zu erfassen und verständlich aufzubereiten - Fortgeschrittener Umgang mit PowerPoint, Excel und gängigen Kollaborationstools - Interesse an Energiewirtschaft, Technologie, KI, Infrastruktur und industrieller Transformation - Unternehmerisches Denken und Freude daran, Dinge von Grund auf mit aufzubauen Benefits - Du leitest ein strategisch wichtiges Wachstumsprogramm mit signifikantem Einfluss auf die Weiterentwicklung eines großen Unternehmens. - Gleichzeitig arbeitest du eng mit dem Startup-Gründer, übernimmst früh Verantwortung und erhältst direkten Einblick in anspruchsvolle Strategie-, Markt- und Umsetzungsthemen. - Remote-Arbeit, kurze Entscheidungswege und hoher Gestaltungsspielraum ermöglichen dir eine steile Lernkurve ab Tag eins. - Freelancing auch möglich.