Internet Brands

Internet Brands was founded in 1998 as CarsDirect.com from the renowned business incubator, Idealab. Over the years, Internet Brands has grown into a leading on

Case Manager

Location

Minnesota + 5 moreAll locations: Minnesota | Georgia | Iowa | Texas | South Dakota | Kansas

Posted

46 days ago

Salary

$20 / hour

Seniority

Lead

No structured requirement data.

Job Description

Case Manager

Internet Brands

Role Description We are seeking qualified Call Center Representatives to join our high-volume call center team based in Minneapolis, MN. This is an entry-level role that will allow you to learn best practices and become familiar with effective communications with lawyer clients. Premier Disability Services, LLC, Center Representatives have the opportunity for long-term advancement - all while changing people’s lives for the better. - Providing accurate information for incoming customer/client callers regarding disability claim status. - Make outbound calls to obtain required information from clients pertaining to their cases/hearings. - Efficiently access various disability processing systems and related applications to research and resolve inquiries and issues. - Effectively navigate multiple computer windows to access several systems in a proficient manner. - Handling all callers with efficiency, courtesy and respect. - Meet daily metric goals and monthly audits. Qualifications - Two (2) years high-volume call center experience. - Two (2) years Customer Service/Sales experience preferred. - Ability to retain information and learn new systems quickly. - Commitment to strong attendance. - Strong computer knowledge and excellent typing skills at least 50WPM. - Be able to deal with high call volume while deescalating scenarios through conflict resolution skills set. - Must have sharp attention to detail and ability to perform with high degree of accuracy. - Strong analytical skills to review documents and reach sound decisions. - Ability to meet multiple performance targets at or above benchmark levels; including, but not limited to accuracy, call quality, timeliness, and productivity. Requirements - Compensation: $16/hr (remote) OR $20/hr (onsite in MN) with the opportunity to earn up to $500/month in performance-based bonuses. - Hiring States: Onsite in Minnesota OR Remote in Georgia, Iowa, Texas, South Dakota, Kansas. - Work Location: - Minnesota (Brooklyn Park): Onsite only – Pay Starts at $20/hr - All other listed states: Remote – Pay starts at $16/hr - Terms: Full-Time, hourly, non-exempt. - Hours of Operation: Monday–Friday, 8:00 AM – 6:00 PM CST. Benefits - Medical, Dental and Vision insurance. - PTO and paid holidays! - Cafeteria onsite and a subsidized lunch program. - Opportunities to grow within the company! - Comprehensive benefits package designed to support the health and well-being of you and your family. - Health insurance options such as medical, dental, and vision coverage. - Flexible spending accounts (FSA) for medical and dependent care. - Short-term and long-term disability insurance, and life and AD&D insurance. - 401(k) retirement savings plan with a company match. - Commuter benefits as well as access to our Employee Assistance Program (EAP) and well-being coaching services. - Voluntary benefits such as home, auto and pet insurance, and discounted legal and financial services.

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