Solution Engineer

Solutions EngineerSolutions EngineerFull TimeRemoteLeadTeam 5,001-10,000H1B SponsorCompany SiteLinkedIn

Location

South Africa

Posted

11 days ago

Salary

0

Seniority

Lead

Bachelor Degree8 yrs expEnglishCloud

Job Description

Solution Engineer

Avaya

• Lead the technical discovery and design of complex, large-scale CCaaS solutions • Architect and present solutions utilizing embedded and third-party AI/ML services • Create, customize, and deliver compelling, high-impact product demonstrations and Proof of Concepts • Act as the trusted technical advisor to the sales team and customer executives • Maintain expert-level knowledge of the CCaaS competitive landscape

Job Requirements

  • Minimum of 8 years in a technical pre-sales, solution consulting, or solution architecture role
  • 5+ years of CCaaS/SaaS/Cloud contact center experience
  • Deep, hands-on experience designing and presenting modern cloud contact center reference architectures
  • Proven ability to articulate the value of AI in CX
  • Expertise in mapping and designing end-to-end customer journeys
  • Strong understanding of RESTful APIs, Webhooks, and CPaaS concepts
  • Practical knowledge of building and demonstrating sophisticated, data-driven workflows
  • Exceptional communication, presentation, and whiteboarding skills
  • Local languages and English are required

Benefits

  • Professional development opportunities
  • Working with a community that values contributions and supports growth

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