Role Description Wir besetzen aktuell eine Rolle als Technical Account Manager Hybrid Cloud bei einem stark wachsenden IT-Dienstleister mit Fokus auf Microsoft Lösungen. In dieser Position bist du, zusammen mit dem jeweiligen Key Account Manager, für den strategischen Aufbau und die Pflege langfristiger Kundenbeziehungen verantwortlich, übernimmst die Projektplanung und -steuerung, um neue Lösungen für deine Kunden zu konzipieren, und bringst deine langjährige technische Expertise in Microsoft Infrastruktur Technologien sowie weiteren Lösungen wie Barracuda, Cisco oder ServiceNow ein. WHAT YOU WILL DO - Proaktive Beratung und Begleitung der Kunden in technischen Anliegen und bei der Gestaltung ihrer IT-Strategien. - Strategische Entwicklung und Festigung langfristiger Kundenbeziehungen sowie das Aufdecken von Potenzialen für Umsatzsteigerungen. - Bedarfsanalyse bei Kunden und Gestaltung passgenauer IT-Lösungen, insbesondere im Bereich Microsoft-Infrastruktur. - Übernahme der Projektverantwortung von der Planung bis zur Steuerung, inklusive Koordination interner und externer Fachkräfte sowie Qualitätssicherung. - Anwendung tiefgreifender technischer Expertise in Microsoft Infrastruktur Technologien (Cloud & On-Premise) sowie in weiteren Systemen wie Barracuda, Cisco oder ServiceNow. - Erstellung technischer Offerten und aktive Unterstützung des Vertriebs bei Kundenvorstellungen und Workshops. - Permanente Marktbeobachtung, Weitergabe von Fachwissen und aktive Mitwirkung an der Implementierung komplexer IT-Infrastrukturlandschaften. Qualifications - Exzellentes Fachwissen im Bereich IT-Infrastruktur. - Profundes Verständnis von Microsoft-Technologien (Cloud & On-Premise). - Mehrjährige Berufserfahrung im Projekt- oder IT-Management. - Eine ausgeprägt kundenorientierte und kommunikationsstarke Persönlichkeit. - Sehr gute Sprachkenntnisse in Deutsch und Englisch. Remote Work Policy In dieser Rolle kannst du vollständig remote innerhalb Österreich oder München/ Bayern arbeiten. Solltest Du für diese Rolle umziehen oder reisen, dann werden Deine Relocation bzw. Reisekosten natürlich übernommen. Benefits - Gehalt bis 120k€, verhandelbar. - Firmenfahrzeug (auch zur Privatnutzung). - Bike-Leasing für ein topmodernes Firmenrad. - Möglichkeit einer 4-Tage-Woche (nach Absprache). - Sportzuschuss für Fitnessstudio, Alpenverein oder Sportvereine. - Flexibles Remote Setup mit hohem Gestaltungsspielraum und hoher Mitarbeiterzufriedenheit (Kununu). Next Steps Wenn Du Dich hier bewirbst, dann schicken wir Dir zusätzliche Infos zum Unternehmen, zur Rolle und zum Gehalt, um Deinen Entscheidungsprozess zu unterstützen. Wenn Du weiterhin interessiert bist, laden wir Dich zu einem ersten Gespräch ein.

• Serve as the primary technical point of contact, building trust and strong relationships within paper mill accounts. • Effectively offer strategic advice, best practices, and proactive recommendations for product implementation and optimization. • Address complex product-related queries, resolve issues quickly and minimize business disruption for the customer. • Maintain in-depth knowledge of DuBois’ specialty chemical solutions and the customers’ unique technical environment. • Educate customers on new features and best practices to drive optimal product adoption and usage. • Work closely with the District Sales Manager to develop strategic account plans and manage an opportunity pipeline in Customer Relationship Management (CRM). • Lead technical check-ins and actively participate and contribute during Business Reviews ensuring clear quantification and articulation of the value DuBois’ solutions create for the customer. • Effectively collaborate with the customer and our company internal teams (Sales, Service, R&D, Portfolio Management) to ensure we are delivering on our promises to the customer. • Provide regular feedback from the customer to the Portfolio Management and Research & Development teams. • Consistent presence at customer site to ensure adequate service and support coverage, prevent churn and increase sales and profitability.

• Manage a book of customer accounts and be the primary point of contact for technical related questions and coordination of issue management and problem resolution. • Utilize product domain expertise to serve as a trusted technical advisor and resource for customers. • Collect and analyze customer data to identify trends, understand adoption patterns, and provide insights to enhance the customer experience. • Collaborate closely with Sales, Customer Success, and Product teams to mitigate churn risk and ensure ongoing customer success. • Track customer interactions, activities, and progress within the CRM tool to maintain accurate records and support effective account management.

Role Description As a Technical Account Manager (TAM), you’ll be responsible for planning and executing strategies to drive customer adoption and use of the Wiz platform. Ideally based in the United Kingdom, The Netherlands or France and be able to speak fluent French and English, you will provide both strategic and hands-on technical guidance to customers throughout the Wiz journey, from onboarding to operationalization. Technical expertise and strong customer-facing skills will be essential in addressing both the business and technical needs of our customers. Serving as the bridge between customers and the broader Wiz team, you'll streamline collaboration between Product Management, Sales, Engineering, and Support for a cohesive customer experience. Join Wiz as a TAM to contribute to customer success and to be a part of an innovative and collaborative company that values excellence and growth. What you’ll do - Provide customers with expert guidance on deployment, operational best practices, and assist in establishing a Wiz Center of Excellence. - Serve as the primary Wiz liaison for technical questions or escalations, collaborating with Support, Product Management, and other relevant teams. - Contribute to workshops aimed at helping customers unlock the full value of the Wiz platform. - Develop trusted advisor relationships and establish a regular cadence with customer stakeholders from practitioners to C-level, focusing on increasing adoption, ensuring retention, and fostering satisfaction. - Help customers develop Success Plans, outlining critical goals and key performance indicators, and provide guidance in achieving these objectives. - Measure customers’ achievement of these key performance indicators and report those both internally and externally. - Identify and address technical issues to ensure high levels of customer satisfaction. - Collaborate with Engineering and Support teams to resolve technical escalations quickly and efficiently. - Advocate for customer needs across various departments (product management, support, ...). - Offer insights regarding the availability of new features in Wiz. - Program manage account escalations effectively. - Collaborate with the Wiz Sales and Renewal teams to secure contract renewals. - Assist in identifying opportunities for expanding Wiz usage across the customer’s organization. - Maintain up-to-date functional and technical knowledge of the Wiz platform. - Continuously monitor news related to new & emerging cloud security threats. - Grow your knowledge of the Wiz ecosystem (Cloud Service Providers, Technology partners, ...). Qualifications - 3+ years of experience in technical customer-facing roles, for example: Technical Account Manager, Professional Services, Solutions Engineering, Technical Support, Customer Success Engineer. - Strong understanding of cloud services, architectures, and security best practices, with CSP level certifications (e.g., Certified Solutions Architect, Certified DevOps Engineer) preferred. - Familiarity with container technologies (Docker, Kubernetes) and the security considerations associated with them. - Strong problem-solving skills, with the ability to troubleshoot complex technical issues and drive resolution. - Proven track record of building and maintaining relationships with enterprise clients, driving customer success, and exceeding performance targets. - Excellent communication and interpersonal skills, with the ability to effectively engage with stakeholders at all levels of an organization. - B.S. in Computer Science, Engineering, or similar field, or equivalent experience. - Fluent in French and English. Requirements - Applicants must have the legal right to work in the country where the position is based, without the need for visa sponsorship. - This role does not offer visa sponsorship. Equal Opportunity Statement Wiz is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. By submitting your application, you acknowledge that Wiz will process your personal data in accordance with Wiz's Privacy Policy.