• Support field sales in helping customers understand the value of the Kong API/Connectivity Management platform. • Understand customer requirements and how the Kong platform can help. Grow trusted client relationships throughout the entire sales lifecycle, from initial product reviews to production. • Support PoCs throughout the entire evaluation process. • Ensure 100% customer satisfaction across assigned set of accounts. • Prioritize customer needs and coordinate with support, product, and engineering teams to help support customer needs. • Create technical documentation for DevOps, implementations, and services engagements. • Support top-of-funnel marketing by creating blogs, webinars, and participating in trade shows and field events. • And any additional tasks required by manager.

• Responsible for designing and implementing enterprise-grade platform solutions • Ensure reliable technical execution within Agile delivery • Provide direction to engineering team members • Lead solution design, implement complex workflows, integrations, and AI capabilities • Monitor platform health and performance • Provide technical leadership within Agile processes • Align platform practices with governance and total cost of ownership goals • Design complex, cross-functional automation solutions

• Be a Trusted Advisor; engage with our customers’ technical architects and business stakeholders to provide high-quality technical solutions and product training to drive successful customer outcomes • Link business processes with product technical solutions • Execute delivery methodology to drive projects to completion on time and on budget • Troubleshoot key customer implementation issues and demonstrate ability to drive successful resolution • Prototype and catalog new solutions to fit business pain points • Consult on architecture, indexing, searching, and UI best practices • Expand relationship and product usage within the enterprise segment • Engage in customer calls and on-site visits to help inform and align on product roadmaps for future partnership growth • Aid in the development of detailed action plan, roadmap, prototype, final recommendation document, SM Action Plan and Retrospective • Partner with Success Management and Engagement Manager and other internal roles to understand project goals and deliverables • Create and increase reusability of solutions content (blog posts, workshop tutorials, etc), tooling, and internal projects • Build out tooling and/or collateral to help scale customer engagement • Inform and ultimately evolve product ecosystem by listening and advocating for customers technical needs • Work with Engineering to track and resolve feature requests and bugs • Meet with Product to stay informed on the latest changes to Algolia ecosystem and disseminate internally and to customers as appropriate

Role Description This position will provide technical leadership, direction, and technical support for the development, configuration, implementation, and ongoing maintenance of Epic System software related to the ERP Epic Integration and Epic HIM Identity applications. This position includes working with Project Management groups, key stakeholders, vendors, contractors, and end users regularly. This position will support the University of Iowa Health Care Community Connect program which extends our Epic applications to regional hospitals and clinics. This position is eligible for remote work within Iowa and will require a work arrangement form to be completed upon the start of your employment. Per policy, work arrangements will be reviewed annually and must comply with the remote work program and related policies and employee travel policy when working at a remote location. Qualifications - Bachelor’s degree in a related field or an equivalent combination of education and related application development/support experience. - Experience in the development and/or support of applications used by non-technical customers to support and enhance workflow processes, preferably healthcare, typically 5-7 years of experience for a Senior Application Developer role. - Experience acting as the primary contact for the support, configuration, and development of at least one enterprise application or area of functionality, preferably healthcare related. - Experience working with application owners and/or vendors to define system requirements, integration requirements and understand business needs. - Demonstrated experience working with end-users to define system requirements, understand business needs and convert business requirements into functional/technical specifications for complex integrated systems build. - Demonstrated knowledge of and experience with basic project management. - Ability to communicate effectively both verbally and in writing with technical and non-technical staff. Requirements - Certification must be obtained within 30 days after the corresponding EPIC class ends. In cases where an employee cannot meet this timeframe, they should work with their supervisor to establish an approved plan for completion. Benefits - Generous benefits package, including 24 days paid vacation per year to start and paid sick leave. - Complete information regarding the full benefits package may be viewed at University of Iowa Benefits . Company Description University of Iowa offers a generous benefits package, including 24 days paid vacation per year to start and paid sick leave. Position Responsibilities - Analysis/Design - Collaborate with subject matter experts to analyze workflows and develop application design. - Research system solutions. - Create functional/technical specifications for system build and complex integrated systems. - Lead design and analysis. - Develop technical design and procedures for new or revised applications. - Leads the review and analysis of system problems to identify solutions and/or make appropriate referrals. - Demonstrate features to the user community and assess applicability, impact and value. - Implementation - Configure and customize applications. - Review the application build for efficiency, completeness, and correctness. - Understand and adhere to Change Management policies and procedures. - Understand and adhere to IT Security policies and procedures. - Support and Maintenance - Completion of related Epic Certifications/accreditations or eligible to obtain and maintain relevant Epic certifications/accreditations specific to your role. - Guide development and maintenance of testing scripts for execution during implementations, special updates and system upgrade cycles. - Resolve complex system problems through participation in 24 x 7 on-call rotations. - Proposal software maintenance procedures. - Evaluate system upgrades to identify new functionality. - Develop standards for documentation to ensure recovery capability, as well as satisfactory and stable performance of the platform(s) and all applications and processes. - Lead staff in development and maintenance downtime workflows and procedures. - Travel to customer sites as needed to support application implementation, upgrade, optimization and/or training/conferences. - Project Management - Develop work plan and time schedules for computing projects including outlining phases, identifying personnel, and computing equipment requirements. - Monitor progress and revise schedule and plan as needed. - Business Analysis - Identify business system solution requirements by analyzing work processes and operations; evaluate business and information systems functionality. - Serves as the liaison for technical staff, users, vendors, and other stakeholders. - Analyze, document, and recommend business process design in applicable areas. - Leadership/Staff Management/Financial Responsibility - Guide staff in documenting system procedure and guidelines for users, as well as programs and program modifications. - Assist in developing ideas for presentations to senior management. - Build and foster relationships. - Provide leadership in multiple areas of expertise. - Provide direction, assignments, feedback, coaching, and counseling to assure outcomes are achieved. - May provide administrative and/or functional supervision over assigned staff.