• Preparation of proposals/bids, contract negotiation and compliance with contract commitments • Drive competitive pricing and compile required tender documentation • Participate in internal commercial meetings and risk reviews • Interface with Regional Sales to develop commercial strategies

Title: Payment Operations Specialist Location: United States Department: Customer Experience Job Description: About Archy Smile! Those teeth you are showing deserve the best care you can give them, yet the status quo of the software your dentist uses today is outdated. Archy is a Series B vertical SaaS solution revolutionizing the dental practice management space — giving dental providers AI agents and software that lets them do what they do best (be dentists!) while we handle the more technical sides of running their practice business. Job Description: We're looking for a Payment Operations Specialist who will support the strategy, setup, governance, and optimization of the company’s payment infrastructure. This role will assist in establishing and maintaining best practices, generating reports to analyze and optimize the payment platform, and ensuring that all practice payment issues are resolved with the level of detail and urgency that they deserve. Job Responsibilities: - Serve as primary point of contact for day-to-day payment issues, communicating with practices and internal Archy teams to ensure timely resolution. - Work closely with our product team to document all existing processes and document new processes across our two payment platforms. - Maintain and update standard operating procedures for all payment partner relationships - Support onboarding, setup, and ongoing maintenance of merchant accounts, gateways, and acquiring relationships. - Act as a payments subject matter expert (SME) for internal teams across Product, Onboarding and Customer experience. - Manage operational escalations across all supported payment rails, including ACH returns, fee discrepancies and deposits. - Support documentation and communication of payment-related policies, processing timelines, and exception procedures. - Maintain strong awareness of compliance considerations and network rules relevant to your daily functions (e.g., Nacha, Card brand Rules, PCI). - Proactively identify recurring issues and build or improve controls to prevent recurrence, beyond solving for just the moment. - Investigate, track, and reconcile disputed transactions for practices - Expected to actively adopt and integrate AI tools into day-to-day workflows to enhance productivity, decision-making, and overall impact. Job Requirements: - 3+ years of payment support experience at a SaaS or financial services company. - Experience with Excel, SQL, or business intelligence tools (Power BI, Tableau) is a plus. - Leverages AI tools and automation in everyday work to move faster, improve outcomes, and continuously raise the bar on how we operate. - Clear and effective written and verbal communication skills. - Love to solve technical problems with multiple variables. We don’t expect you to be a technical wiz, but hope you enjoy learning new technologies and diving into technical problems to find solutions. What we offer: - Competitive salary and equity (some roles may be eligible for performance-based incentives or bonuses) - Health, dental, and vision insurance - 401(k) plan - Flexible vacation policy - Remote-friendly culture

• Lead Allata's Internal IT Operations function, owning day-to-day execution, service quality, governance, and operational priorities. • Manage, coach, and develop internal IT team members and support resources, setting clear priorities, expectations, and accountability while fostering a high-performing team culture. • Serve as both a manager and hands-on operator: Own IT infrastructure, actively troubleshoot, implement, and resolve technical issues, and also guide the team through effective delegation, support, and escalation management. • Own and optimize the Microsoft 365 ecosystem, including Exchange Online, Teams, SharePoint, OneDrive, and Microsoft 365 Copilot. • Lead Identity & Access Management through Microsoft Entra ID, including joiner/mover/leaver processes, MFA, Conditional Access, SSO, and access governance. • Oversee endpoint and device management through Microsoft Intune, including Windows provisioning, compliance, patching, hardening, and lifecycle management. • Implement and operate security controls and governance aligned to NIST frameworks and related security standards, including NIST CSF, NIST 800-53, CIS Controls, or similar protocols. • Drive execution of security and compliance practices, including access reviews, least-privilege access, logging/monitoring, incident response support, vulnerability remediation coordination, and policy enforcement. • Partner with leadership and cross-functional teams to ensure internal IT scales effectively with business growth. • Establish and monitor operational KPIs, service metrics, and process health indicators to improve support outcomes and drive accountability. • Build and maintain telemetry, dashboards, and reporting to provide visibility into ticket trends, SLA performance, endpoint health, access patterns, compliance posture, and overall Internal IT operations. • Leverage Power BI and related tools to create actionable operational reporting for leadership and stakeholders. • Drive process optimization and continuous improvement across support operations, onboarding/offboarding, access management, device lifecycle workflows, and security administration processes. • Drive automation and efficiency improvements using PowerShell, Power Platform, and related tools to reduce manual work and improve service delivery. • Support the adoption, governance, and enablement of Copilot and similar AI-enabled workplace productivity tools.

Role Description The Ad Operations team serves as the operational engine behind Fetch's partner ecosystem, ensuring brand campaigns are launched, executed, and scaled with accuracy and efficiency. As an Ad Operations Coordinator, you'll play a critical role in bringing partner promotions to life within the Fetch platform, supporting experiences that impact millions of users and thousands of brand campaigns. Working at the intersection of partners, technology, and operations, you'll own key workflows that power campaign execution: - Configuring promotions and managing product catalogs - Ensuring operational readiness and launch success - Collaborating closely with Account Management, Product, Engineering, and other cross-functional teams - Translating business requirements into scalable solutions that drive partner performance and user satisfaction This role is ideal for someone who enjoys solving complex operational challenges, managing multiple priorities, and continuously improving how work gets done. You'll have the opportunity to develop deep expertise in Fetch's products and systems while helping build the processes, tools, and operational capabilities that support the company's continued growth. This is a full-time role that can be held from one of our US offices or remotely in the United States. Qualifications - Bachelor’s degree or equivalent practical experience. - 1+ years of experience in operations, client support, project coordination, campaign operations, or a related role. - Proficiency in Excel or Google Sheets, including comfort working with large datasets. - Excellent written, verbal, and time-management skills, with the ability to communicate clearly across different audiences. - Highly organized and detail-oriented, with the ability to manage multiple concurrent workstreams. - Ability to work effectively in a fast-paced, scaling environment with tight timelines and operational complexity. - Strong ownership mindset, with accountability for end-to-end execution and outcomes. - Partner and customer-oriented approach, with the ability to balance business objectives, platform standards, and user experience. Requirements - Experience supporting client-facing teams or managing external deliverables. - Experience translating business requirements into technical or operational inputs. - Familiarity with marketplace, ad tech, promotions, rewards, or consumer app environments. - Experience identifying and improving operational processes, tooling, or documentation. - Systems-thinking mindset, with the ability to bring structure to ambiguous or evolving processes. - Comfort influencing and aligning cross-functional partners without direct authority. - Data-curious approach, with the ability to use analysis to identify issues, assess tradeoffs, and inform decisions. - Experience using AI tools, automation, or scripting to streamline workflows, improve accuracy, or reduce manual effort. Benefits - Competitive compensation packages including base, equity, and benefits. - The base salary range for this position is $58,000 - $64,462. - Discover our benefits and how our employees live rewarded at https://fetch.com/careers .