• Lead Allata's Internal IT Operations function, owning day-to-day execution, service quality, governance, and operational priorities. • Manage, coach, and develop internal IT team members and support resources, setting clear priorities, expectations, and accountability while fostering a high-performing team culture. • Serve as both a manager and hands-on operator: Own IT infrastructure, actively troubleshoot, implement, and resolve technical issues, and also guide the team through effective delegation, support, and escalation management. • Own and optimize the Microsoft 365 ecosystem, including Exchange Online, Teams, SharePoint, OneDrive, and Microsoft 365 Copilot. • Lead Identity & Access Management through Microsoft Entra ID, including joiner/mover/leaver processes, MFA, Conditional Access, SSO, and access governance. • Oversee endpoint and device management through Microsoft Intune, including Windows provisioning, compliance, patching, hardening, and lifecycle management. • Implement and operate security controls and governance aligned to NIST frameworks and related security standards, including NIST CSF, NIST 800-53, CIS Controls, or similar protocols. • Drive execution of security and compliance practices, including access reviews, least-privilege access, logging/monitoring, incident response support, vulnerability remediation coordination, and policy enforcement. • Partner with leadership and cross-functional teams to ensure internal IT scales effectively with business growth. • Establish and monitor operational KPIs, service metrics, and process health indicators to improve support outcomes and drive accountability. • Build and maintain telemetry, dashboards, and reporting to provide visibility into ticket trends, SLA performance, endpoint health, access patterns, compliance posture, and overall Internal IT operations. • Leverage Power BI and related tools to create actionable operational reporting for leadership and stakeholders. • Drive process optimization and continuous improvement across support operations, onboarding/offboarding, access management, device lifecycle workflows, and security administration processes. • Drive automation and efficiency improvements using PowerShell, Power Platform, and related tools to reduce manual work and improve service delivery. • Support the adoption, governance, and enablement of Copilot and similar AI-enabled workplace productivity tools.

Role Description The Ad Operations team serves as the operational engine behind Fetch's partner ecosystem, ensuring brand campaigns are launched, executed, and scaled with accuracy and efficiency. As an Ad Operations Coordinator, you'll play a critical role in bringing partner promotions to life within the Fetch platform, supporting experiences that impact millions of users and thousands of brand campaigns. Working at the intersection of partners, technology, and operations, you'll own key workflows that power campaign execution: - Configuring promotions and managing product catalogs - Ensuring operational readiness and launch success - Collaborating closely with Account Management, Product, Engineering, and other cross-functional teams - Translating business requirements into scalable solutions that drive partner performance and user satisfaction This role is ideal for someone who enjoys solving complex operational challenges, managing multiple priorities, and continuously improving how work gets done. You'll have the opportunity to develop deep expertise in Fetch's products and systems while helping build the processes, tools, and operational capabilities that support the company's continued growth. This is a full-time role that can be held from one of our US offices or remotely in the United States. Qualifications - Bachelor’s degree or equivalent practical experience. - 1+ years of experience in operations, client support, project coordination, campaign operations, or a related role. - Proficiency in Excel or Google Sheets, including comfort working with large datasets. - Excellent written, verbal, and time-management skills, with the ability to communicate clearly across different audiences. - Highly organized and detail-oriented, with the ability to manage multiple concurrent workstreams. - Ability to work effectively in a fast-paced, scaling environment with tight timelines and operational complexity. - Strong ownership mindset, with accountability for end-to-end execution and outcomes. - Partner and customer-oriented approach, with the ability to balance business objectives, platform standards, and user experience. Requirements - Experience supporting client-facing teams or managing external deliverables. - Experience translating business requirements into technical or operational inputs. - Familiarity with marketplace, ad tech, promotions, rewards, or consumer app environments. - Experience identifying and improving operational processes, tooling, or documentation. - Systems-thinking mindset, with the ability to bring structure to ambiguous or evolving processes. - Comfort influencing and aligning cross-functional partners without direct authority. - Data-curious approach, with the ability to use analysis to identify issues, assess tradeoffs, and inform decisions. - Experience using AI tools, automation, or scripting to streamline workflows, improve accuracy, or reduce manual effort. Benefits - Competitive compensation packages including base, equity, and benefits. - The base salary range for this position is $58,000 - $64,462. - Discover our benefits and how our employees live rewarded at https://fetch.com/careers .

• Build and maintain a lightweight operating dashboard across conferences, inquiry initiatives, communications, operations, hiring, partnerships, and field relationships. • Help clarify ownership, decision pathways, approval responsibilities, and escalation points across active workstreams. Track active workstreams, owners, deadlines, decisions, follow-ups, and dependencies. • Help translate strategic priorities into visible workstreams, decisions, dependencies, and next actions. • Help important meetings and conversations produce clear next steps. • Work with the conference lead to make Santiago 2027 timelines, dependencies, communications needs, and decision points visible. • Support clearer handoffs to communications and web/technical team members. • Prepare decision points for the Executive Director by clarifying options, timing, trade-offs, and next steps. • Maintain simple records of key relationships, commitments, and follow-ups. • Use AI tools pragmatically for meeting summaries, task extraction, decision logging, document retrieval, and workflow support. • Help create a weekly operating rhythm that keeps the team aligned without excessive reporting. • Identify recurring coordination, communication, handoff, and visibility challenges and help develop lightweight solutions.

Role Description The Director of Strategic Workforce Operations is responsible for leading and executing all workforce planning, recruitment, and staffing operations across Anovaeon’s corporate and contract environments. This role ensures that all personnel are effectively sourced, screened, cleared, onboarded, and deployed in alignment with contract requirements and organizational standards. This position serves as a key liaison between internal teams, government stakeholders (including the Contracting Officer Representative (COR)), and operational leadership to ensure staffing readiness, compliance, and workforce effectiveness. The ideal candidate is a highly organized and strategic leader with experience in government contracting environments, workforce operations, and end-to-end talent lifecycle management. Qualifications - Bachelor’s degree in Human Resources, Business Administration, or a related field (or equivalent experience) - Minimum 7+ years of progressive experience in workforce operations, recruiting, or HR leadership - Experience supporting government contracts or regulated operational environments - Strong understanding of background checks, security clearance processes, and workforce compliance requirements - Demonstrated experience leading recruiting and workforce planning initiatives - Experience coordinating onboarding and training processes at scale - Strong organizational and project management skills with the ability to manage multiple priorities - Excellent communication and stakeholder management skills, including experience working with government representatives (e.g., COR) - Ability to manage sensitive and confidential information with discretion - Proficiency with HRIS, applicant tracking systems (ATS), and workforce tracking tools Requirements - Employees must be a U.S. Citizen or a Legal Permanent Resident - Employment is contingent upon successful completion of the following screening: - Federal background investigation (up to and including a Tier 4 DHS clearance) - Criminal history check - Verification of employment and education history - Compliance with all government credentialing requirements - Drug Screening - Employees must adhere to all federal security, confidentiality, and operational protocols while working within government facilities. - Must be able to speak, read, and write in English - Anovaeon operates 24 hours/365 days and requires the flexibility to work additional hours, nights, weekends, and holidays - Must show proof of eligibility to work in the U.S. - Internal background check to the satisfaction of contract requirements. - If applicable, Child Abuse/ Neglect Report (CAN) or child protective services check with no adverse findings. Benefits - Ability to sit at a computer workstation for extended periods - Ability to communicate effectively in virtual meetings, by phone, and through written correspondence. - Ability to review detailed documentation and perform repetitive computer-based tasks with accuracy. - Ability to travel occasionally, as needed, for business meetings, training, or operational support. - Visual acuity for detailed computer work and document review Work Environment This is a remote corporate position supporting employees and HR operations across multiple states. The role is primarily performed in a professional home office environment and requires regular virtual collaboration with corporate leaders, employees, and on-site HR managers assigned to contract locations throughout the United States. Standard work hours apply; however, flexibility may be required to address employee matters, operational priorities, or time-sensitive business needs across different time zones. Other Duties & Information Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of their job.