Role Description As a Senior Customer Success Manager at Boardwise, you will help our enterprise customers successfully implement, adopt, and scale Boardwise across their organisation. You act as a trusted advisor for board offices, executive assistants, governance teams, and senior stakeholders - combining customer success with consulting and change management. Your focus is to guide customers through onboarding and adoption, identify organisational challenges, and ensure that Boardwise creates long-term value in their daily work. - Manage strategic enterprise customers across onboarding, adoption, retention, renewals, and expansion - Lead implementation and change projects with multiple stakeholders - Consult customers on governance, meeting preparation, collaboration, and decision-making processes - Facilitate onboarding sessions, workshops, trainings, and enablement formats - Identify adoption risks and develop clear actions to increase usage and customer value - Build strong relationships with board offices, executive assistants, legal, governance, IT, and senior stakeholders - Share customer feedback and insights with Product, Tech, Sales, and Leadership - Improve CS processes, playbooks, and scalable enablement materials Qualifications - Based in Germany - Several years of experience in Customer Success, Consulting, Change Management, SaaS implementation, or Account Management - Experience working with enterprise customers and complex stakeholder structures - Strong communication and stakeholder management skills in German and English - Ability to consult customers, lead workshops, and translate complexity into clear next steps - Structured, proactive, hands-on, and customer-first mindset - Experience with tools such as Zendesk, HubSpot, Salesforce, Gainsight, or similar is a plus Benefits - 100% remote work and flexible working hours - High ownership in a fast-growing SaaS company - Strategic role at the intersection of Customer Success, Consulting, Change Management, Product, and Sales - Close collaboration with enterprise customers and senior stakeholders - Transparent, trust-based culture with fast decision-making - 2–3 offsites and workshops per year - Clear development paths and a steep learning curve Company Description Boardwise is a leading board management software designed to streamline board meetings and governance processes. By integrating seamlessly with Microsoft, Boardwise reduces the administrative burden by up to 50%, enabling executive teams to focus on strategic decisions. Trusted by top companies like Würth, E.ON, and Stihl, our solution enhances efficiency, security, and collaboration in the boardroom. We’re dedicated to making board meetings more productive and easy to manage.

Role Description Als Partner Development Manager in der Region München bist du für das Wachstum unseres Partnernetzwerks in deiner Region verantwortlich. Du gewinnst neue Partner aus den Bereichen Wellness, Fitness und Gesundheit für ClassPass und baust Beziehungen zu bestehenden Partnern weiter aus. - Du identifizierst und akquirierst eigenverantwortlich Gesundheits-, Fitness- und Sportpartnerunternehmen und übernimmst Verantwortung für deine eigene Sales Pipeline, von der Initiierung erster Termine bis hin zum erfolgreichen Vertragsabschluss. - Du betreust deine Bestandskunden bei operativen Fragen und baust dabei langfristige und vertrauensbasierte Beziehungen auf. - Du identifizierst und nutzt Networking-Möglichkeiten, um starke Verbindungen innerhalb der regionalen Fitness- und Wellness-Community aufzubauen. - Du agierst mit einem Field-first-Mindset und priorisierst den persönlichen Kontakt vor Ort durch Besuche, Meetings und Events, während du Inside-Sales-Taktiken gezielt nutzt, um die Pipeline-Dynamik zu beschleunigen. - Du dokumentierst dein Vorgehen strukturiert in unserem CRM-System Salesforce und ermöglichst so eine effiziente Zusammenarbeit. Qualifications - 1-2 Jahre Erfahrung im Vertrieb, primär in einem schnelllebigen B2B-Umfeld. - Erfolgreicher Track Record und beständige Übererfüllung monatlicher Ziele. - Wohnort in München oder näherer Umgebung mit Kenntnis der regionalen Kultur und Besonderheiten. - Idealerweise erste Kontakte in die Fitness- und Wellnessbranche. - Sicherer Umgang mit Tools wie Salesforce oder Salesloft sowie Erfahrung mit der MS Office Suite. - Reisebereitschaft innerhalb der Region. - Deutsch auf muttersprachlichem Niveau und sichere Englischkenntnisse. Benefits - Großzügige Urlaubsregelungen sowie zusätzliche, unternehmensweite monatliche Wellness Days. - Remote-Arbeit in deiner Region mit der Möglichkeit, eine WeWork All Access Mitgliedschaft zu nutzen. - Vergünstigter ClassPass Plan und kostenlose Nutzung der Meditations-App Calm. - Monatliche Zuschüsse: 52 € Wellness Budget via Benepass sowie 50 € Home Office Pauschale. - Zugang zu professioneller Unterstützung für mentale Gesundheit über Spring Health. - Familienplanungs- und Fruchtbarkeitsleistungen über Carrot. - Teilnahme am Anerkennungsprogramm Bonusly zur Feier besonderer Leistungen.

• Act as the single point of contact to the customer for timely and satisfactory resolution of concerns covering a wide variety of support services offered for assigned region, product, or coverage area • Responsible for knowledge of assigned region, coverage area, or product lines, their associated configuration installations, and represents the most direct access to all appropriate internal functions to support the customer • Establish and maintain contact to provide on-going technical and business support to assigned customers in designated geographic region or coverage area • Influence the development of strategy for the area of responsibility, including control of resources and influences policy formulation • Interprets simple internal and external business challenges and recommends best practices to improve products, processes or services • Uses high level of judgment to make decisions and handle complex tasks or problems in areas of operational, product management, manufacturing, technology or engineering • May lead functional teams or projects with minimal resource requirements, risk, and/or complexity.

• Own contractual activities from sales handover through project closeout, ensuring that contractual obligations are understood, managed, and resolved in a timely manner. • Lead contract analysis, negotiation, claims management, variation/change orders, customer financing requirements, and dispute avoidance/resolution on high-risk or escalated projects. • Identify, assess, and communicate contractual, regulatory, and commercial risks and opportunities, and ensure timely escalation of critical issues. • Advise project teams on contractual and regulatory/tax requirements, including notices, correspondence, deliverables, and compliance obligations. • Partner with project teams and customers to maintain clear understanding of contract terms and to support successful execution. • Collaborate with Legal, Finance, Sourcing, Program Management, and other stakeholders to align commercial positions and resolve issues. • Support sourcing activities by preparing subcontractor and supplier flow-down packages and reviewing related contractual obligations. • Support management of customer and supplier claims, working closely with Legal and business teams on disputes and litigation as required. • Support project insurance administration, including submission, monitoring, and settlement of insurance claims. • Promote a collaborative working environment that drives functional engagement and supports delivery of project and services metrics. • Build consensus across internal and external stakeholders on complex or sensitive contractual matters. • Lead initiatives or workstreams related to contract process improvement and issue resolution • Contribute to the development and improvement of contract management processes, tools, and standards within the business.