ClassPass

• Be a technical lead throughout the development lifecycle, from scoping, planning, conception, design, implementation, and testing, to documentation, delivery, and maintenance • Develops software solutions by studying information needs, conferring with users, studying systems flow, data usage, and work processes, investigating problem areas, following the software development lifecycle • Collaborates with Engineering Managers and Mobile Architects on engineering design and implementation • Decomposes and delegate work to junior engineers • Collaborates with backend engineers to efficiently build out new API for mobile apps • Researches and promotes internal best practices and coding conventions to write and execute tests for your own code, including creating comprehensive automated tests • Contributes to System Architecture documentation • Develop shared tooling and SDKs for use by multiple teams across the company • Takes an active interest in mobile application quality across all product lines • Identifies and pragmatically addresses technical debt • Requests constructive feedback for designs early in the process • Communicates successfully across departments with large teams and many personalities • Provides mentorship for Software Engineers and participates in interview panels to hire new Software Engineers • Assists in removing obstacles for the team to yield successful sprints • Monitors health of app releases and responds to any mobile escalations • Performs peer code reviews to ensure quality of the codebase • Occasional on-call duty rotation to respond to after-hours mobile incidents • Updates job knowledge by studying state-of-the-art development tools, programming techniques, and computing equipment; participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations • Works effectively with multiple projects and departments

• You’ll help build and evolve the backend systems that power ClassPass, partnering closely with Product, Design, and QA to take ideas from concept to production in a way that’s reliable, scalable, and grounded in real customer needs. • Partner with Product, Design, and QA to deliver features from ideation through deployment, iterating based on feedback and outcomes • Design and develop backend services and APIs that are robust, maintainable, and easy to work with • Promote engineering excellence through automated testing, thoughtful code reviews, and effective monitoring • Drive simplicity by reducing unnecessary complexity while maintaining reliability and quality • Contribute to architecture decisions and help shape how microservices interact across a growing service-oriented ecosystem • Strengthen operational health by identifying risks early and improving observability and resilience over time • Lead with curiosity by seeking feedback, learning from diverse perspectives, and mentoring teammates • Help foster a collaborative team culture that values autonomy, accountability, and impact

At Playlist, life's richest moments happen when people step away from screens to move, connect, explore, and play. We're building the definitive platform for intentional living, connecting people with inspiring experiences in fitness, wellness, and beyond. With popular brands like Mindbody and ClassPass, Playlist empowers businesses and individuals, making it effortless for aspirations to become actions. Join us in reshaping technology's role to foster meaningful, real-world connections. ClassPass offers thousands of fitness and wellness experiences worldwide, helping people lead active, balanced lifestyles. Our platform makes discovering and enjoying activities simple, personalized, and joyful—whether it's fitness classes, self-care sessions, a healthy lunch, or a new adventure. Join us in shaping healthier, more vibrant communities around the globe. About the Role As a Field Account Executive, you will be responsible for acquiring high-value new fitness, wellness, or other partners for the ClassPass platform within your assigned market. You'll be embedded in your market, building strong relationships with the fitness and wellness industry and being the first to know about the best local studios and spas, including new openings. What you will be doing? - Engaging directly with potential partners to grow the business. - Consistently hitting or exceeding monthly quotas for new venues added to the ClassPass network. - Leading with a "field-first" mindset, prioritizing in-person outreach through drop-ins, meetings, and events. - Identifying and attending networking opportunities to build strong connections within your regional community. - Maintaining accurate and up-to-date records in Salesforce for reliable forecasting. - Presenting higher-level readouts and pitch decks to prospective partners. What are we looking for? - 1-2 years of sales experience, primarily in fast-paced B2B transactional sales using both field and inside sales tactics. - Proven sales record of consistently over-performing on monthly quotas and OKRs. - Familiarity with or professional connections within the local fitness and wellness industry is a plus. - Proficiency with Salesforce, Salesloft, and Microsoft Suite. Who we are At Mindbody we drive the growth of our software solutions and inventory, but our mission goes beyond sales. The SMB Sales team is committed to helping our customers achieve their business goals, fostering their success, and removing barriers through innovative solutions from our suite of products. We pride ourselves on being strategic, collaborative, and solution-oriented. About the right team member As an SMB Account Executive at Mindbody, also known here as our Sales Specialists- you’ll be responsible for hitting sales targets within a dynamic inside sales environment. Your role focuses on the total addressable market while consistently maintaining revenue goals. You’ll engage prospects through a variety of channels, including outbound calls, emails, texts, and social media interactions. The SMB Sales Specialist empowers health, wellness, and beauty professionals to reach their fullest potential by delivering tailored technology solutions. About the role - Drive sales growth through proactive outbound cold calls, lead generation, converting inbound leads, and closing deals with single-location clients. - Initiate sales activities across multiple channels—phone, text, and email—covering all stages of communication: cold outreach, follow-ups, demos, and reminders. - Showcase Mindbody’s software and partner solutions to prospective clients, helping them choose the ideal products to meet their unique needs within a targeted niche. - Consult with prospects to understand their challenges, guide them in selecting the right Mindbody solution, and address any questions. - Build and nurture strong business relationships with potential clients to generate new opportunities. - Manage your sales pipeline effectively and provide accurate forecasts of business performance on a monthly and quarterly basis. - Consistently meet and exceed monthly and quarterly sales quota goals. - Prepare clear, concise proposals/quotations for prospects upon request, in collaboration with your manager. - Identify competitive advantages and key differentiators in the market to strengthen positioning and stay ahead of competitors. - Plan and organize your daily, weekly, and monthly sales strategy to maximize productivity and return on investment. - Stay up-to-date with product enhancements, including software updates, new partner offerings, and market trends, and keep track of competitor activity within our core verticals. Skills & experience - 3+ years of proven sales closing experience, ideally within a SaaS company. - Strong technical acumen with a deep understanding of APIs, SaaS, cloud computing, and web technologies. - Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Access, Publisher). - Excellent written and verbal communication skills, with strong presentation abilities. - High attention to detail, with excellent organizational skills. - Experience or a strong interest in the health & wellness industry is preferred. - A Bachelor’s Degree in Business Administration or equivalent relevant experience is required. What's in it for you? We're committed to supporting you both inside and outside of work, offering a comprehensive benefits package that prioritises your health, wellbeing, and future: Fully Remote Position. Time Off: Generous paid time off, plus company-wide monthly wellness days to recharge. Health and Wellness: - Private Health Insurance (AXA) - Dental Insurance (BUPA) - Monthly Wellness Stipend (Benepass) - Calm Subscription - Discounted ClassPass Plan - Spring Health Mental Health Support Financial and Future: - Royal London Pension Scheme: Up to 6% employer match - Life, Income & Critical Illness Insurance - Carrot Fertility Benefits: Support for family planning with available funds Additional Perks: - BenefitsHub Platform: Access to a wide range of exclusive discounts. - Bonusly Reward Recognition - Cycle-to-Work Scheme - Eye Test Vouchers Have we piqued your curiosity? Sound like the role for you? We’d love to hear from you! Even if you’re not 100% sure about potential fit, we still encourage you to apply. We’re looking for the right person, not the perfect series of checkboxes. The Company is an Equal Opportunity Employer. We highly value diversity at our company and encourage people of all different backgrounds, experiences, abilities and perspectives to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected characteristics. By entering your email and phone number and submitting your application, you consent to receive emails, calls and SMS about your application and other roles at The Company, including by auto-dialer. Message and data rates may apply. Opt-out or text STOP to cancel at any time. If you are a California resident or reside outside the United States then by submitting your application you confirm that you have read, understood, agree and - where applicable - grant your prior, free, informed and express consent for the processing of your personal information, including sensitive personal information, as described in our California Applicant Privacy Notice or International Applicant Privacy Notice (as applicable).

At Playlist, life's richest moments happen when people step away from screens to move, connect, explore, and play. We're building the definitive platform for intentional living, connecting people with inspiring experiences in fitness, wellness, and beyond. With popular brands like Mindbody and ClassPass, Playlist empowers businesses and individuals, making it effortless for aspirations to become actions. Join us in reshaping technology's role to foster meaningful, real-world connections. ClassPass offers thousands of fitness and wellness experiences worldwide, helping people lead active, balanced lifestyles. Our platform makes discovering and enjoying activities simple, personalized, and joyful—whether it's fitness classes, self-care sessions, a healthy lunch, or a new adventure. Join us in shaping healthier, more vibrant communities around the globe. You’re not one to shy away from cold calling or striking up conversations with new people. You’re always brainstorming creative solutions, whether crafting a standout pitch deck, writing a persuasive email proposal, or thinking outside the box to capture someone’s attention. Innovation and resourcefulness are second nature to you! Our Partnerships team is the backbone of ClassPass’ success, enabling us to thrive through our outstanding fitness and wellness partners. In this role, you’ll identify and connect with potential businesses, present the compelling benefits of joining our platform, and build lasting, impactful relationships with owners, managers, and staff—all in creative and dynamic ways! The Role You'll Play - Identify and source new sales opportunities through outbound cold calls, emails, and inbound lead follow-ups with US-based clients. - Maintain and meet high-volume daily KPIs and performance metrics. - Research, prospect, and sell new studio, gym, and wellness partners in targeted regions to support ClassPass’ geographic expansion. - Manage your pipeline using CRM tools, email, and outreach resources to ensure a consistent flow of opportunities. - Regularly share both successes and challenges with your manager to help shape team objectives and refine strategies. - Bring fresh, creative, and engaging ideas to strengthen relationships with potential partners and share best practices across the team. - Consistently achieve and surpass monthly sales targets. The Experience You’ll Bring - Proven track record in full sales cycle roles with experience closing deals. - Strong listening and questioning skills to engage prospects, pitch effectively, and close sales. - Driven and determined to consistently hit and exceed goals. - Comfortable with a high volume of phone calls, emails, and social media outreach each day. - Experience using Salesforce or similar CRM platforms. - Exceptional verbal and written communication skills in English. - Excellent multitasking, time management, and prioritization abilities. Have we piqued your curiosity? Sound like the role for you? We’d love to hear from you! Even if you’re not 100% sure about potential fit, we still encourage you to apply. We’re looking for the right person, not the perfect series of checkboxes. The Company is an Equal Opportunity Employer. We highly value diversity at our company and encourage people of all different backgrounds, experiences, abilities and perspectives to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected characteristics. By entering your email and phone number and submitting your application, you consent to receive emails, calls and SMS about your application and other roles at The Company, including by auto-dialer. Message and data rates may apply. Opt-out or text STOP to cancel at any time. If you are a California resident or reside outside the United States then by submitting your application you confirm that you have read, understood, agree and - where applicable - grant your prior, free, informed and express consent for the processing of your personal information, including sensitive personal information, as described in our California Applicant Privacy Notice or International Applicant Privacy Notice (as applicable).

• Build and maintain performant backend systems and applications that drive real-world experiences • Partner with Product, Design, and QA to bring features to life from ideation through deployment, always iterating with the end-user in mind. • Champion engineering best practices—automated testing, peer reviews, observability, and elegant design • Lead and influence architecture decisions that prioritize scalability and simplicity • Seek feedback, iterate fast, and balance innovation with reliability • Approach development with empathy—understanding how your work supports both our partners and their communities • Mentor others and help foster a collaborative, inclusive engineering culture

• Engage directly with fitness, wellness or new vertical partners within your assigned area to grow the book of business • Consistently hit or exceed monthly quotas based on new venues added to the ClassPass network • Lead with a field-first mindset, prioritising in-person outreach through drop-ins, meetings, and events; selectively apply Inside Sales tactics where appropriate to accelerate pipeline momentum. • Identify and attend networking opportunities to build strong connections within your regional fitness and wellness community • Maintain accurate and up-to-date records in Salesforce, ensuring reliable forecasting and pipeline visibility. • Should be a good negotiator and comfortable in presenting higher-level readouts/pitch decks to prospective new partners

• Build and maintain performant backend systems and applications • Partner with Product, Design, and QA to bring features to life • Champion engineering best practices • Lead and influence architecture decisions • Seek feedback, iterate fast, and balance innovation with reliability • Approach development with empathy • Mentor others and help foster a collaborative, inclusive engineering culture

• Partner with Product, Design, and QA to bring features to life from ideation through deployment, always iterating with the end-user in mind. • Design and develop backend services and APIs that are robust, maintainable, and user-friendly. • Champion engineering excellence through practices like automated testing, thoughtful code reviews, and effective monitoring. • Push for simplicity and eliminate unnecessary complexity, all while delivering reliable, high-quality software that delights users. • Contribute to architecture decisions and help shape how microservices interact across a growing, service-oriented ecosystem. • Lead with curiosity—seeking feedback, learning from diverse perspectives, and mentoring others along the way. • Be a driving force for positive change, culture, and collaboration on a team that values autonomy and impact.

At Playlist, life's richest moments happen when people step away from screens to move, connect, explore, and play. We're building the definitive platform for intentional living, connecting people with inspiring experiences in fitness, wellness, and beyond. With popular brands like Mindbody and ClassPass, Playlist empowers businesses and individuals, making it effortless for aspirations to become actions. Join us in reshaping technology's role to foster meaningful, real-world connections. ClassPass offers thousands of fitness and wellness experiences worldwide, helping people lead active, balanced lifestyles. Our platform makes discovering and enjoying activities simple, personalized, and joyful—whether it's fitness classes, self-care sessions, a healthy lunch, or a new adventure. Join us in shaping healthier, more vibrant communities around the globe. As the Director, Field Sales, you will own and drive the strategy for ensuring ClassPass partner supply growth within multiple regions throughout the United States and Canada. You are a leader of leaders with experience in driving team performance, building a culture aligned with ClassPass values while achieving our business goals. Further, you have spent years cultivating a strong sales methodology focusing on the full sales cycle from initial engagement to post-sale upsell and have developed an approach to training your team on engagement, negotiation, pipeline management, and more. You will serve as the primary escalated negotiation resource, supporting your team of managers and individual contributors in landing challenging deals. You hold yourself accountable, first and foremost, to Partner acquisition, optimization, upsell and retention objectives while also assuming shared ownership of overall regional growth targets. You are active in the field up to 30% of the time, both in your home market and traveling to support your team in various markets throughout your regions. The Role You'll Play - Create, implement and evaluate sales strategy with minimal cues from Leadership team - Manage a team of 6-8 Regional Sales Managers and ensure attainment / over-achievement of ClassPass supply acquisition, optimization, upsell and retention targets - Serve as primary negotiation backstop to support your team of managers and individual contributors in landing the most challenging deals - Drive an ROI-based talent acquisition strategy with a particular focus on market opportunity sizing and succession planning - Lead efforts to ensure best-in-class employee onboarding, coaching and development programming - Foster business impactful connections within your regional Fitness and Wellness industries through attendance at conferences, networking and field visits - Travel at least 30% of the time to markets within your region to support your team in achieving their sales goals - Drive a Center for Sales Excellence through your own leadership as well as collaboration with other leaders, Revenue Operations, Revenue Enablement, and other stakeholders - Periodically present to Executive Leadership Team on status of efforts - Independently create business cases for new strategies, including detailed cost-benefit analysis - Effectively manage expenses to ensure budget compliance and return on investment - Collaborate with cross-functional stakeholders to ensure overall regional growth target attainment - Leverage Salesforce and Salesloft analytics to monitor your teams’ sales funnel and identify areas of opportunity The Experience You’ll Bring - Non Negotiables: Experience managing managers, Field Sales Expansion, and a knowledge of SMB clients - 5-7 years of progressive B2B Sales Management Experience (SaaS preferred) with demonstrable master of the best practices for outbound Field and Inside sales; both presale and postsale - 3+ years of managing managers - 2+ years of B2B Sales Individual Contributor (SaaS preferred) with a consistent track record of hitting or exceeding expectations - Proven experience with generative thinking to deploy innovative strategies that raise the bar in terms of performance - Expert-level problem solving skills with an emphasis on strategic thinking, prioritization, and balancing interests of all stakeholders - Exemplary B2B sales negotiation skills - Expert level of public speaking experience with audiences ranging from individual contributors, peer stakeholders, executive leaders and large external audiences - Strong leadership behaviors designed to motivate and continuously develop a team of 6-8 Regional Sales Managers - Proven ability to independently gain buy-in and collaboration from cross-functional stakeholders in support of sales objectives - Excellent and concise written communication skills, including in presentations - Demonstratable sales track record of consistent over-performance on monthly/quarterly quotas and OKRs - Familiarity with and/or professional connections with the local fitness and wellness industry in your region, preferred - Advanced proficiency with Salesforce, Salesloft and Microsoft Suite - Willingness to travel throughout your region: While this is a remote role not requiring attendance to a designated Mindbody + ClassPass office, this role requires the employee to reside within the designated region they are supporting, up to 30% of the time Pay transparency It is Playlist's intent to pay all Team Members competitive wages and salaries that are motivational, fair and equitable. The goal of Playlist's compensation program is to be transparent, attract potential employees, meet the needs of all current employees, and encourage Team Members to stay with our organization. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, certifications, and specific work location. The base salary range for this position in the United States is $140,000 - $170,000. The total compensation package for this position will also include an uncapped commission target of $65,000, equity, benefits and/or other applicable incentive compensation plans. This number is dependent on your individual skills and alignment to the position. Have we piqued your curiosity? Sound like the role for you? We’d love to hear from you! Even if you’re not 100% sure about potential fit, we still encourage you to apply. We’re looking for the right person, not the perfect series of checkboxes. The Company is an Equal Opportunity Employer. We highly value diversity at our company and encourage people of all different backgrounds, experiences, abilities and perspectives to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected characteristics. By entering your email and phone number and submitting your application, you consent to receive emails, calls and SMS about your application and other roles at The Company, including by auto-dialer. Message and data rates may apply. Opt-out or text STOP to cancel at any time. If you are a California resident or reside outside the United States then by submitting your application you confirm that you have read, understood, agree and - where applicable - grant your prior, free, informed and express consent for the processing of your personal information, including sensitive personal information, as described in our California Applicant Privacy Notice or International Applicant Privacy Notice (as applicable).

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description As a Technical Recruiter, you’ll play a critical role in helping us grow the teams behind Playlist—our flagship software brand supporting wellness businesses worldwide. You’ll partner closely with engineering and product leaders to identify, attract, and hire exceptional technical talent. - Drive full-cycle recruitment for high-impact technical roles, particularly in software engineering and platform development. - Partner with hiring managers to build thoughtful hiring plans, using talent insights and market trends to influence decision-making. - Deliver a standout candidate experience that’s human, honest, and aligned with our mission to create more real-world connection. - Proactively build talent pipelines, with a focus on hard-to-find, high-skill candidates in competitive markets. - Use recruiting data and funnel metrics to improve process efficiency and guide stakeholder conversations. - Champion inclusive hiring practices and help create diverse, high-performing teams across the Playlist ecosystem. - Represent Playlist at industry events and recruiting touchpoints, acting as a brand ambassador for our tech org. - Collaborate cross-functionally with People & Culture, keeping hiring goals aligned with company-wide priorities. Qualifications - 4+ years of experience in full-cycle technical recruiting, especially in software or product-centric environments. - Working knowledge of technical concepts like programming languages, system architecture, and modern development workflows. - Proven success sourcing and hiring for hard-to-fill roles in fast-paced tech organizations. - Confidence using applicant tracking systems (we use Greenhouse) and translating data into action. - Skilled at balancing strategic hiring goals with an excellent candidate experience. - Exceptional communication and stakeholder management skills, with the ability to guide and influence with care. - Passion for building diverse teams and fostering equity through every stage of the hiring process. - Comfortable working across time zones and flexible enough to adapt as priorities evolve.