Boardwise GmbH logo
Boardwise GmbH

Boardwise is a leading board management software designed to streamline board meetings and governance processes. By integrating seamlessly with Microsoft, Boardwise reduces the administrative burden by up to 50%, enabling executive teams to focus on strategic decisions. Trusted by top companies like Würth, E.ON, and Stihl, our solution enhances efficiency, security, and collaboration in the boardroom. We’re dedicated to making board meetings more productive and easy to manage.

Senior Customer Success Manager

Location

Germany

Posted

15 days ago

Salary

0

Seniority

Lead

No structured requirement data.

Job Description

Senior Customer Success Manager

Boardwise GmbH

Role Description As a Senior Customer Success Manager at Boardwise, you will help our enterprise customers successfully implement, adopt, and scale Boardwise across their organisation. You act as a trusted advisor for board offices, executive assistants, governance teams, and senior stakeholders - combining customer success with consulting and change management. Your focus is to guide customers through onboarding and adoption, identify organisational challenges, and ensure that Boardwise creates long-term value in their daily work. - Manage strategic enterprise customers across onboarding, adoption, retention, renewals, and expansion - Lead implementation and change projects with multiple stakeholders - Consult customers on governance, meeting preparation, collaboration, and decision-making processes - Facilitate onboarding sessions, workshops, trainings, and enablement formats - Identify adoption risks and develop clear actions to increase usage and customer value - Build strong relationships with board offices, executive assistants, legal, governance, IT, and senior stakeholders - Share customer feedback and insights with Product, Tech, Sales, and Leadership - Improve CS processes, playbooks, and scalable enablement materials Qualifications - Based in Germany - Several years of experience in Customer Success, Consulting, Change Management, SaaS implementation, or Account Management - Experience working with enterprise customers and complex stakeholder structures - Strong communication and stakeholder management skills in German and English - Ability to consult customers, lead workshops, and translate complexity into clear next steps - Structured, proactive, hands-on, and customer-first mindset - Experience with tools such as Zendesk, HubSpot, Salesforce, Gainsight, or similar is a plus Benefits - 100% remote work and flexible working hours - High ownership in a fast-growing SaaS company - Strategic role at the intersection of Customer Success, Consulting, Change Management, Product, and Sales - Close collaboration with enterprise customers and senior stakeholders - Transparent, trust-based culture with fast decision-making - 2–3 offsites and workshops per year - Clear development paths and a steep learning curve Company Description Boardwise is a leading board management software designed to streamline board meetings and governance processes. By integrating seamlessly with Microsoft, Boardwise reduces the administrative burden by up to 50%, enabling executive teams to focus on strategic decisions. Trusted by top companies like Würth, E.ON, and Stihl, our solution enhances efficiency, security, and collaboration in the boardroom. We’re dedicated to making board meetings more productive and easy to manage.

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